Many companies and organizations that already use text-based chatbots are now embarking on a..

In the world of session border controllers and network architecture, one question comes up..

If you’re migrating to a unified communications solution like Microsoft Teams, and your..

You may have spotted a recent AudioCodes press release where we announced that our Mediant SBC..

Every enterprise worth its salt has always instinctively understood that customer satisfaction..

These days, whenever I talk to customers and prospects in the contact center arena, I hear so..

It’s pretty easy to understand why forward-thinking enterprises turn to Microsoft Teams to boost..

In previous posts, I talked about the some of the easily overlooked external factors that should..

The remote working model, already popular in many industries even before the emergence of..