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Microsoft Teams Voice Migration Success for a Leading Multinational Company

Microsoft Teams Voice Migration Success for a Leading Multinational Company

AudioCodes and Orange Business helped a large multinational company achieve a rapid and smooth migration to Microsoft Teams Phone for 30,000 users across 370 sites in 130 countries.

In the midst of the pandemic, workplaces scrambled to shift to hybrid models leaving many organizations with the challenge of moving to a cloud-based collaboration setup to amplify productivity and efficiency. 

Microsoft Teams became the go-to platform for creating a dynamic, hybrid workplace for unified communications (UC) and integrated voice solutions.

Here’s How a Leading Multinational Company Faced Their UC Migration Challenges Head-On

The huge multinational company embarked on an ambitious journey to adopt Teams, migrating collaboration workloads and applications to the cloud, as described in a recent Orange Business case study.

This company’s urgent need for voice integration with Microsoft Teams became paramount as they sought to replace their legacy Cisco telephony systems with Teams Phone.

Powering Microsoft Teams Voice Calling with AudioCodes Voice Expertise

Orange Business recognized the need for a robust and seamless integration of voice solutions into Microsoft Teams. To achieve this, they partnered with AudioCodes to leverage our field-proven expertise in voice-enabling solutions for Teams and meeting the company’s urgent hybrid work demands.

Three crucial elements – solution availability, collaboration and on-time delivery – were instrumental in the project’s success, as well as solid integration, a resilient technical solution and strict governance.

Deployment was a truly collaborative effort, completed in only 18 months. Orange Business provided the full solution, incorporating automation and quality assurance, while AudioCodes handled the voice implementation element, including hardware delivery and onsite deployment. AudioCodes also provided design, logistics, configuration and engineering support to complement Orange Business’s skilled resources.

AudioCodes Live – The Ideal Solution for Multinational Migration to Microsoft Teams

At the heart of this collaboration stood AudioCodes Live for Microsoft Teams, a voice-as-a-service solution that simplifies the integration of Microsoft Teams collaboration, UC and enterprise telephony, tailored to the multinational’s specific needs. AudioCodes Live was seamlessly integrated into their existing infrastructure, using Direct Routing connectivity to connect Teams Phone to the public switched telephone network (PSTN) via Orange Business’s SIP trunks. This enabled them to significantly reduce call costs while transforming Microsoft Teams into a comprehensive UC platform for the company.

Completing the Voice Picture

With AudioCodes Live, enterprises like this multinational company that adopt Microsoft Teams as their primary communications platform get the maximum return from their investment by leveraging their existing SIP trunks and legacy voice platforms.

AudioCodes also offers a range of add-ons to further enhance productivity, available on a per-user per-month basis. These include a Teams-native contact center, meeting productivity tools, call recording, conversational IVR, business phones and meeting room solutions.


Want to find out how AudioCodes Live for Microsoft Teams can simplify your move to Teams Phone?



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