The cloud promised a contact center utopia, seamless scalability, OpEx over CapEx and IT teams..

Digital click-to-call technology is a feature that allows customers to make a voice call to a..

As we look forward to our summer break, there has been a lot to discuss in the early part of this..

As the world of work settles into the “new normal”, contact centers have been doubling down on..

Until recently, perspectives varied when evaluating work at home policies and their direct impact..

Delivering a secure WebRTC gateway solution

Despite the huge appeal of WebRTC technology, it can..

In this follow-up post we review the WebRTC gateway as the foundational technology that enables..

WebRTC technology drives powerful web calling capabilities in contact centers that improve customer..