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Embrace the New Normal with Work-at-Home Agent Solutions

By SHARONE BEN-LEVI April 30, 2020

As the world of work settles into the “new normal”, contact centers have been doubling down on..

How Work at Home Agents Stay Productive and Coronavirus Negative!

By YEHUDA HERSCOVICI February 20, 2020

Until recently, perspectives varied when evaluating work at home policies and their direct..

How Can Contact Centers Be Protected from the Threats Introduced by WebRTC Traffic

By MARCO MOSTREL November 27, 2019

Delivering a secure WebRTC gateway solution

Despite the huge appeal of WebRTC technology, it can..

WebRTC - Integrating the Contact Center with the Enterprise Website

By MARCO MOSTREL November 13, 2019

In this follow-up post we review the WebRTC gateway as the foundational technology that enables..

WebRTC and Why You Need It in Your Contact Center

By MARCO MOSTREL October 30, 2019

WebRTC technology drives powerful web calling capabilities in contact centers that improve..

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