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    Navigating CCaaS Migration with AudioCodes Communications and Business Continuity Solutions

    By RENA EREZ March 6, 2024

    The cloud promised a contact center utopia, seamless scalability, OpEx over CapEx and IT teams..

    Video Blog ▶ How Digital Click-to-Call Technology Can Transform the Banking Experience

    By VIDEO BLOG November 21, 2023

    Digital click-to-call technology is a feature that allows customers to make a voice call to a..

    Summer’s in Session, Time to Recharge!

    By VOICE BLOG TEAM July 26, 2023

    As we look forward to our summer break, there has been a lot to discuss in the early part of this..

    Embrace the New Normal with Work-at-Home Agent Solutions

    By SHARONE BEN-LEVI April 30, 2020

    As the world of work settles into the “new normal”, contact centers have been doubling down on..

    How Work at Home Agents Stay Productive and Coronavirus Negative!

    By YEHUDA HERSCOVICI February 20, 2020

    Until recently, perspectives varied when evaluating work at home policies and their direct impact..

    How Can Contact Centers Be Protected from the Threats Introduced by WebRTC Traffic

    By MARCO MOSTREL November 27, 2019

    Delivering a secure WebRTC gateway solution

    Despite the huge appeal of WebRTC technology, it can..

    WebRTC - Integrating the Contact Center with the Enterprise Website

    By MARCO MOSTREL November 13, 2019

    In this follow-up post we review the WebRTC gateway as the foundational technology that enables..

    WebRTC and Why You Need It in Your Contact Center

    By MARCO MOSTREL October 30, 2019

    WebRTC technology drives powerful web calling capabilities in contact centers that improve customer..

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