Microsoft Power Virtual Agents (PVA) is a bot framework for creating bots easily, without having..

There’s no doubt that the pandemic, and the resulting shift to work-from-home, drove massive..

You know that unified communications solutions like Microsoft Teams make perfect sense in..

With Zoom Phone notching up an impressive 2 million seats globally* and counting,..

In a recent blog post, I talked about how you can easily automate your outbound calling with..

If you’ve read any of my previous posts on the AudioCodes blog, you’ll know that I’m a big fan..

Remember pre lockdown? The unified communications (UC) industry had a packed calendar of live..

In our new era of hybrid working, joining a Microsoft Teams meeting with a Teams phone – and..

You’ve probably heard it all over the past year or so. Headlines on the business pages boldly..