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    Extending Your Bot Usability to New and Exciting Use Cases

    By ILAN AVNER February 17, 2021

    Every enterprise worth its salt has always instinctively understood that customer satisfaction..

    The Click-to-Call Key to Easy Customer Engagement

    By SHARONE BEN-LEVI February 10, 2021

    These days, whenever I talk to customers and prospects in the contact center arena, I hear so..

    The Right Way to Manage a Microsoft Teams Solution

    By JASON WYATT January 27, 2021

    In previous posts, I talked about the some of the easily overlooked external factors that should..

    2020: The Year That Nobody Saw Coming

    It’s certainly fair to say, as we rang in 2020, that none of us had any idea that the new year..

    Video Blog | A Conversational IVR That Keeps Your Callers Delighted

    By VIDEO BLOG November 24, 2020

    As our interconnected global economy rapidly adapts to the ‘new normal’, the forward march of..

    If You Want Microsoft Teams FAST, You Need AudioCodes Live!

    By JUSTIN STEVENS November 11, 2020

    Whenever I talk to potential customers about the incredible benefits offered by Microsoft Teams,..

    How One School Network Made Calling Easy

    By JACK TURNER November 4, 2020

    Early on in my career, I was fortunate to have a very wise sales mentor who was happy to share..

    Getting Your People Onboard with Microsoft Teams

    By JASON WYATT October 28, 2020

    It’s no secret that Microsoft Teams has established itself as a key driver of digital..

    Video Blog | Bring Your Zoom Meetings to Life

    By VIDEO BLOG October 21, 2020

    The stunning growth of the Zoom videoconferencing platform, stratospheric during the first..

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