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Top 5 Reasons Why Work at Home is Here to Stay as the New Normal

By ANDY ELLIOT May 20, 2020

The COVID-19 pandemic has led to a rush in enterprises seeking to deploy work from home..

Embrace the New Normal with Work-at-Home Agent Solutions

By SHARONE BEN-LEVI April 30, 2020

As the world of work settles into the “new normal”, contact centers have been doubling down on..

Stay Connected to The New World of Work

By BENNY MATITYAHU April 7, 2020

This spring marks new beginnings in a world of work waking up to the “new normal”. Enabling..

How Work at Home Agents Stay Productive and Coronavirus Negative!

By YEHUDA HERSCOVICI February 20, 2020

Until recently, perspectives varied when evaluating work at home policies and their direct..

Hey AudioCodes Can You Enable Konverso.AI’s Virtual Assistant Chatbot for Voice?

By Bertrand Lafforgue February 5, 2020

Smart home assistants are amazing. Alexa is really good at shopping. Google Home delivers an..

How Can Contact Centers Be Protected from the Threats Introduced by WebRTC Traffic

By MARCO MOSTREL November 27, 2019

Delivering a secure WebRTC gateway solution

Despite the huge appeal of WebRTC technology, it can..

WebRTC - Integrating the Contact Center with the Enterprise Website

By MARCO MOSTREL November 13, 2019

In this follow-up post we review the WebRTC gateway as the foundational technology that enables..

WebRTC and Why You Need It in Your Contact Center

By MARCO MOSTREL October 30, 2019

WebRTC technology drives powerful web calling capabilities in contact centers that improve..

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