Gartner Magic Quadrant for UC

Latest Innovations in Global Cloud Business Communications

Guest post by Mark Dacanay of RingCentral Just a decade ago, people only considered cloud PBX and IP telephony as cheaper alternatives to legacy on-premise PBX systems and PSTN. Back then, it was mostly small and medium-scale businesses that took note of these cloud-hosted alternative services since large enterprises were already employing top of the […]

CCE

Top 10 Reasons to Use AudioCodes Mediant CCE Appliances

Making Migration to the Cloud Pure Simplicity Because of the importance of cutting costs and increasing productivity in today’s fast-moving and ever-evolving world, the lure of cloud communications has never been stronger. However, in spite of the cloud’s numerous advantages, there are still significant challenges that need to be addressed, including how to migrate to […]

Genesys-AudioCodes

Who is Controlling Your Home Agent’s Voice?

At the upcoming Genesys CX17 events (http://online.audiocodes.com/genesys-cx-events-registration), AudioCodes will present, as part of the new Genesys and AudioCodes partnership, an IP Phone combined with a centralized management application that has been specially designed to increase the productivity of work at home agents (WAHA) and deliver a superior level of customer service. The move towards the […]

VoIP applications need dynamic routing decisions

If it’s Friday, I’ll Take the Scenic Route Home

VoIP routing applications suffer from the same issue as navigation applications do, how to make decisions based on a variety of criteria. In an ideal scenario where the network is free of any impairments, the main VoIP routing criteria would simply be the cost to the desired destination. However, in real life, there are so many other competing criteria

Call recording

My Skype for Business Calls Need to be Recorded, Right?

Anyone who calls a customer service or tech support line has gotten that “this call may be recorded for quality assurance purposes” announcement in their lifetime.  That typically means that the contact center you called has a recording system and most likely will record your call, whether it’s to understand how their employees handle customer […]