Every enterprise worth its salt has always instinctively understood that customer satisfaction..

These days, whenever I talk to customers and prospects in the contact center arena, I hear so..

It’s pretty easy to understand why forward-thinking enterprises turn to Microsoft Teams to boost..

In previous posts, I talked about the some of the easily overlooked external factors that should..

The remote working model, already popular in many industries even before the emergence of..

At AudioCodes, we believe that our advanced communications software, products and productivity..

It’s certainly fair to say, as we rang in 2020, that none of us had any idea that the new year..

Like many people, over the course of the past year my daily work routine has shifted from..

With the promise of lower costs, service elasticity, and rapid deployment, enterprises around..