Phone Spoofing: What’s the Problem?

With a host of voice network security threats on the rise,..

When I consult with new customers, I always ask: “Do you have any voice quality issues?”..

Microsoft recently released Business Voice as an add-on to small/medium business (SMB) Office..

The COVID-19 pandemic has led to a rush in enterprises seeking to deploy work from home..

Over the past few months, Zoom has become a household name as the world embraced the convenience..

In my early years as a naïve young marketer, a wise and considerably more experienced sales..

As the world of work settles into the “new normal”, contact centers have been doubling down on..

One of the standout consequences of the turmoil that many of us have been experiencing in recent..

This spring marks new beginnings in a world of work waking up to the “new normal”. Enabling..