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    Stay Ahead of Call Recording Compliance for Genesys Cloud CX

    By GUY YAFFE November 23, 2022

    Compliance call recording policies can be a challenge to keep up with. Corporate and federal..

    Video Blog ▶ What Is the #1 CX Transformation Priority for Today’s Contact Centers?

    By VIDEO BLOG November 9, 2022

    Voice is without doubt the most natural and effective form of human communication. Even today,..

    Say Hello to Your New Hybrid Workplace!

    By NISSIM AGAMI November 2, 2022

    Welcome to the hybrid workplace, where platforms like Microsoft Teams and Zoom Phone have..

    Smart Collaboration Devices for a Seamless Microsoft Teams Hybrid Work Experience

    By NATI DAVIDI October 12, 2022

    Hybrid work is a people-first approach that drives increased productivity and supports a blend of..

    Stay Connected When the Unexpected Happens with Zoom Phone Local Survivability

    By ADAM SMITH September 29, 2022

    In our increasingly complex and interlinked business world, unexpected things can – and do –..

    How Can Microsoft Partners Win in the Teams Era?

    By JASON WYATT September 21, 2022

    The rise of the hybrid workplace has forced businesses to embrace new technology to keep their..

    AudioCodes at Inspire 2022: Navigating the Microsoft Teams Voice Calling Landscape

    Attendees at the recent Microsoft Inspire 2022 event were treated to three days of incisive..

    Understanding Your Customers Better with Sentiment Analysis

    By GUY YAFFE July 20, 2022

    In a recent blog post, I shared a real-life example of an IT manager who, after expressing an..

    Track Your Call Routing with Our New Analytical Dashboard

    By MARINA RISHER June 22, 2022

    It’s no exaggeration to say that today’s IT managers almost certainly have their hands full. The..

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