As the number of Microsoft Teams Phone users crosses the 20 million1 mark, and more and more customers are interested in integrated UC and contact center solutions, Microsoft partners and resellers have a lucrative opportunity to expand their service offerings.
These partners are adept at helping customers adopt Microsoft products like Office 365 and Teams, but struggle with PSTN connectivity for Teams voice calling due to a lack of technical expertise and high costs. In spite of this, they instinctively realize the importance of distinguishing themselves by offering comprehensive services for a complete Teams experience.
To effectively capitalize on the UC boom and hybrid workplace growth, partners need to:
- Provide comprehensive Teams-related services, including voice calling, contact center, recording, conversational AI and devices.
- Reduce the cost and accelerate service delivery with powerful automation tools.
- Increase customer loyalty and retention with a seamless user experience.
- Generate new revenue streams and increase margins with value-added services.
AudioCodes Live Platform Changes the Game
AudioCodes Live Platform is a multi-tenant, SaaS-based service delivery platform that makes it easy for partners to enable the remarkable productivity-boosting benefits of Microsoft Teams Phone for as many of their customers as possible. Its innovative technology helps partners provide a comprehensive suite of services for Teams, such as voice calling, contact center, recording, conversational AI and Devices as a Service.
By utilizing AudioCodes' voice expertise, automation tools and Azure cloud-delivered subscription services, partners can use the platform to streamline operations, reduce risks and enhance customer and employee experiences.
The One-Stop Shop for Complete UC Calling and Contact Center Success
AudioCodes Live Platform is ideal for partners aiming to offer a complete communications and collaboration experience for Teams. It serves as a one-stop shop for voice infrastructure, applications and end-user devices, leveraging Microsoft Azure’s built-in security, scalability and reliability.
The platform's powerful automation tools simplify and expedite the customer onboarding process, saving significant time and money, while reduced operational and training costs are achieved thanks to its comprehensive, multi-tier management and monitoring capabilities. On top of that, centralized user and device service lifecycle management tools empower customers’ IT teams to control deployment without investing in PowerShell experts.
Built with the Partner Very Much in Mind
AudioCodes Live Platform is built on a flexible and scalable cloud architecture running on Azure, integrating seamlessly with Microsoft Teams. It consists of three layers:
- Services: Core services for Microsoft Teams, such as voice calling, contact center, recording, conversational AI and devices and business phones.
- Platform Framework: Provides authentication, access control, security, compliance and Express Route peering.
- API: Enables integration and customization with third-party applications like IT service management, HR systems and analytics tools.
Making Management Easier than Ever
AudioCodes Live Platform offers comprehensive service management tools, allowing partners to provision, manage and monitor customers' users, devices and calling policies. These functions can be provided as a managed service by the partner or through an intuitive self-service portal, and include:
- Customer Management: Multi-tier, multi-tenant portal simplifies onboarding using service automation tools and enables real-time monitoring through analytics.
- End-User Management: Automated user profile and calling policy definitions, along with phone number lifecycle management.
- Device Management: Easy deployment and configuration of meeting room devices and IP phones, including monitoring, maintenance and troubleshooting.
Application Note
Boost Your Revenues with a Consolidated Calling and Contact Center Offering
Find out how to offer a complete communications and collaboration experience for Teams!
Partnering for Real Growth
AudioCodes is committed to partner success by offering revenue-enhancing incentives, discounts, and deal registration programs through a global partner program. Qualified partners gain access to a dedicated portal with sales enablement tools and online education opportunities.
A Shot in the Arm for Partner Revenues
AudioCodes Live Platform is the ultimate solution for partners seeking to provide a complete, hassle-free Teams-based UC calling and contact center experience on a SaaS-based subscription model.
By working with AudioCodes, partners can streamline service delivery, reduce time to market, increase margins and deliver an exceptional user experience for increased customer loyalty and stickiness. In fact, AudioCodes Live Platform is already making waves in the channel partner community. Check out this recent article in Comms Business for the full story.
1 https://www.microsoft.com/en-us/Investor/events/FY-2024/earnings-fy-2024-q3.aspx
