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    Loud and Clear! The Importance of Voice in the Remote Working Era

    The stratospheric growth of Microsoft Teams during 2020, with the platform finishing the year..

    Video Blog ▶ The Voice-Bot with the Human Touch

    By VIDEO BLOG April 9, 2021

    In today’s ultra-competitive digital economy, the most successful brands have always understood..

    Podcast Post | Migrating to Microsoft Teams Has Never Been This Easy

    By PODCAST POST March 24, 2021

    There’s no doubt that Microsoft Teams ticks all the right boxes when it comes to the ideal..

    How to Adjust Your Bot UX to Voice and Telephony Use Cases

    By ILAN AVNER March 17, 2021

    Many companies and organizations that already use text-based chatbots are now embarking on a..

    How to Make SBC Configuration Easy

    By ERAN DEKER March 10, 2021

    In the world of session border controllers and network architecture, one question comes up..

    Video Blog ▶ The Secret Key to Automating Call Flows

    By VIDEO BLOG March 3, 2021

    If you’re migrating to a unified communications solution like Microsoft Teams, and your..

    Extending Your Bot Usability to New and Exciting Use Cases

    By ILAN AVNER February 17, 2021

    Every enterprise worth its salt has always instinctively understood that customer satisfaction..

    The Click-to-Call Key to Easy Customer Engagement

    By SHARONE BEN-LEVI February 10, 2021

    These days, whenever I talk to customers and prospects in the contact center arena, I hear so..

    The Right Way to Manage a Microsoft Teams Solution

    By JASON WYATT January 27, 2021

    In previous posts, I talked about the some of the easily overlooked external factors that should..

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