Every enterprise worth its salt has always instinctively understood that customer satisfaction is..
The COVID-19 pandemic has led to a rush in enterprises seeking to deploy work from home solutions..
As the world of work settles into the “new normal”, contact centers have been doubling down on..
Until recently, perspectives varied when evaluating work at home policies and their direct impact..
Smart home assistants are amazing. Alexa is really good at shopping. Google Home delivers an..
Despite the huge appeal of WebRTC technology, it can..
In this follow-up post we review the WebRTC gateway as the foundational technology that enables..