Microsoft Power Virtual Agents (PVA) is a bot framework for creating bots easily, without having to..

In a recent blog post, I talked about how you can easily automate your outbound calling with..

The extensive amount of digital transformation happening in recent years has affected many aspects..

With recent developments in artificial intelligence, speech recognition and generation, and natural..

Around 25 years ago, I watched a documentary about an NBA legend (not him 😊), and one of the..

If you’ve been looking for an agile conversational IVR application for Microsoft Teams that ticks..

With the digital revolution continuing to gather speed, chatbots and virtual assistants are proving..

It's certainly true that the rapid rise of the remote working phenomenon has resulted in more and..

Winning a modern-day customer is not easy. With millennials wanting everything at the tap of a..