Many companies and organizations that already use text-based chatbots are now embarking on a quest..

In the world of session border controllers and network architecture, one question comes up..

You may have spotted a recent AudioCodes press release where we announced that our Mediant SBC..

Every enterprise worth its salt has always instinctively understood that customer satisfaction is..

These days, whenever I talk to customers and prospects in the contact center arena, I hear so much..

In previous posts, I talked about the some of the easily overlooked external factors that should..

The remote working model, already popular in many industries even before the emergence of COVID-19,..

At AudioCodes, we believe that our advanced communications software, products and productivity..

It’s certainly fair to say, as we rang in 2020, that none of us had any idea that the new year..