Every enterprise worth its salt has always instinctively understood that customer satisfaction is..

These days, whenever I talk to customers and prospects in the contact center arena, I hear so much..

In previous posts, I talked about the some of the easily overlooked external factors that should..

The remote working model, already popular in many industries even before the emergence of COVID-19,..

At AudioCodes, we believe that our advanced communications software, products and productivity..

It’s certainly fair to say, as we rang in 2020, that none of us had any idea that the new year..

At AudioCodes, we’re confident that our advanced communications software, products and..

Whenever I talk to potential customers about the incredible benefits offered by Microsoft Teams,..

It’s no secret that Microsoft Teams has established itself as a key driver of digital..