Microsoft Power Virtual Agents (PVA) is a bot framework for creating bots easily, without having..

There’s no doubt that the pandemic, and the resulting shift to work-from-home, drove massive..

You know that unified communications solutions like Microsoft Teams make perfect sense in..

If you’ve read any of my previous posts on the AudioCodes blog, you’ll know that I’m a big fan..

Remember pre lockdown? The unified communications (UC) industry had a packed calendar of live..

In our new era of hybrid working, joining a Microsoft Teams meeting with a Teams phone – and..

You’ve probably heard it all over the past year or so. Headlines on the business pages boldly..

In today’s hybrid workplace, where employees might be working from home, in personal office..

Switching to a new telephony solution isn’t easy at the best of times. This is especially true..