Every enterprise worth its salt has always instinctively understood that customer satisfaction is..

These days, whenever I talk to customers and prospects in the contact center arena, I hear so much..

It’s pretty easy to understand why forward-thinking enterprises turn to Microsoft Teams to boost..

In previous posts, I talked about the some of the easily overlooked external factors that should..

The remote working model, already popular in many industries even before the emergence of COVID-19,..

At AudioCodes, we believe that our advanced communications software, products and productivity..

It’s certainly fair to say, as we rang in 2020, that none of us had any idea that the new year..

With the promise of lower costs, service elasticity, and rapid deployment, enterprises around the..

As our interconnected global economy rapidly adapts to the ‘new normal’, the forward march of..