As the drive towards digital transformation accelerates ever faster, cloud-based solutions are quickly becoming the gold standard for future-oriented organizations that prioritize flexibility, scalability and cost efficiency – and call recording is no exception to this exciting trend.
Why Is Call Recording a Big Deal?
Call recording is a must-have for organizations in many different verticals to ensure that they adhere to specific industry regulations and legal requirements that mandate call recording, retention and access, such as GDPR, HIPAA, MiFID II and PCI DSS.
For over a decade, AudioCodes has provided a dedicated compliance recording application to meet the diverse needs of our clients – SmartTAP 360° Live.
Now, building on our field-proven track record in recording technologies and our in-depth knowledge of complex regulatory requirements, we’re transitioning to a fully cloud-based SaaS solution specifically created to meet today’s exacting compliance recording demands.
It’s called, simply, AudioCodes SmartTAP.
What Is AudioCodes SmartTAP?
But don’t let its modest name fool you. AudioCodes SmartTAP is an extremely powerful cloud-based SaaS recording solution for Microsoft Teams that enables customers to record, store and access their voice and video communications without the need for on-premises hardware or software. Powered by AudioCodes Live Platform SaaS delivery solution, SmartTAP hosts and manages the recording infrastructure, software and data in a secure and compliant cloud environment.
Customers can access their recordings through the Microsoft Teams client and use them for various purposes such as compliance, quality assurance, training, analytics and dispute resolution.
What Are the Benefits of AudioCodes SmartTAP?
Here are the main reasons why AudioCodes SmartTAP is the perfect recording solution for the cloud era from the service perspective:
- Reduced Costs: Customers can save on the upfront and ongoing costs of purchasing, installing, maintaining and upgrading their own recording systems. They only pay for the recording services they use on a per-user, per-month subscription basis and can quickly and easily scale up or down as needed.
- Unlimited Storage: Since AudioCodes SmartTAP is also available with unlimited storage, customers never have to be concerned that their storage allowance will be exceeded – making storage utilization worries a thing of the past.
- Reduced Complexity: Customers can simplify their IT infrastructure and operations by eliminating the need for dedicated recording servers, storage devices, network equipment and software licenses. They can also avoid the hassle of managing backups, updates, patches and security measures.
- Exceptional Reliability: Customers can trust AudioCodes to ensure the availability, performance, and quality of the recording services. As a standard part of the service, AudioCodes can provide redundancy with dual recording bots (including geo-redundancy), backup, disaster recovery and service level agreements (SLAs) to guarantee the continuity and integrity of the recordings.
- Data Separation: AudioCodes SmartTAP provides separated media storage and database segments to ensure data privacy
- Data Localization: Data can be stored in various geographic locations (Europe, North America and APAC), with selectable Azure regions for storage.
- Bring Your Own Blob Storage: If customers want to remain in full control of their stored media, AudioCodes SmartTAP supports Bring Your Own Blob Storage (BYOBS) as a standard option for complete flexibility and compliance.
- Global Accessibility: Customers can access and use their recordings from anywhere with an internet connection at any time.
- Increased Compliance: Customers can comply with the regulatory and legal requirements of their industry and jurisdiction by using AudioCodes SmartTAP, ensuring that the recordings are encrypted, stored and deleted as per the applicable standards and policies.
Application Note
Advanced Data Layer Handling for
Secure Compliance Recording
Download the application note to find out more.
Your Next-Gen Compliance Recording Solution Is Here
AudioCodes SmartTAP is a next-generation SaaS recording solution that meets the highest standards of data protection and operational excellence. It is delivered via AudioCodes Live Platform and hosted in Azure, and its ease of use and cost-effective subscription-based pricing plans make it suitable for a broad range of industries including finance, government, healthcare and energy.
