Enterprises aiming for long-term success instinctively understand that ensuring a superior customer experience is a vital ingredient when it comes to staying ahead of the competition. And today, perhaps more than ever, technology affords a way to deliver excellent service and keep costs down at the same time.
In recent years, breathtaking leaps in machine learning and AI have provided enterprises and organizations with novel ways to automate their communication with customers. The drive to slash costs and optimize the customer experience has led to organizations deploying chatbots to offload simple and repetitive tasks from text-based interaction channels.
But how can smart enterprises go one step further and really wow their customers?
Let’s Talk….About Voicebots
Because the majority of people contacting an organization still prefer to communicate by voice, deploying voicebots enables automation and AI for the voice channel as well by diverting calls to a human-like bot. This saves time for the human agents and is likely to appeal to a far wider demographic than chatbots alone.
Let’s call it the voicebot route – and we’ve got just the solution to help you along on your journey.
AudioCodes VoiceAI Connect Cloud is a SaaS self-service portal that effortlessly converts chatbots into voicebots by connecting a wide range of bot frameworks to your contact center business flows, public telephony and cognitive speech services. It offers easy onboarding, using an intuitive wizard, so you can have your bot talking in just a few clicks. You can stick with your existing public phone numbers or you can purchase dedicated numbers from AudioCodes – the choice is yours. Even better, all this is available under a transparent pay-as-you-go pricing model.
And you can see it in action right here, right now!
If you’d like to find out more, why not check out this recent webinar replay?