Tap Into the Power of Digital Click-to-Call Technology with AudioCodes Live Hub

Digital click-to-call technology radically improves customer experience by letting them call a contact center agent simply by clicking a button on a website or an app, instead of physically dialing a phone number or having to leave the digital channel.

It’s a quick and easy way for customers to get in touch with you, especially when they need help or advice on a difficult or urgent issue, and is particularly helpful for those who have language, technology or accessibility problems.

Going Beyond Just Voice Calling

Along with the call itself, the answering agent can also receive details about the customer’s journey through the enterprise’s website or app.

This valuable contextual information allows the call to be directed straight to the correct agent, who can then cut right to the chase and tailor the call to meet the specific needs of the customer. It also provides excellent opportunities for cross-selling and upselling.

Meet AudioCodes Inbound Digital Click-to-Call

AudioCodes Inbound Digital Click-to-Call is your trusted address for delivering an unbeatable click-to-call customer experience. It leverages secure WebRTC technology to offer a rich, high-quality audio and/or video calling experience via VoIP for your customers and agents alike.

Not only is there no complicated equipment for you to install, but integrating Inbound Digital Click-to-Call into your website is also a cinch thanks to its simple, low-code approach based on an open SDK.

These are just some of its many benefits:

• Your customers stay within the web browser so you don’t lose them
• Your agents become part of the customer journey
• Web metadata is immediately available for your agents to use
• No toll-free service provider charges
• Management and monitoring of call voice quality
• Ability to disable the click-to-call functionality if needed

NEWSFLASH! Get Clicking the Really Easy Way

If you like the sound of all that – and honestly, why wouldn’t you? – there’s now an even quicker and easier way for enterprises to enjoy the considerable benefits of Inbound Digital Click-to-Call.

And that’s through AudioCodes Live Hub, an intuitive, self-service portal for connecting and orchestrating multiple enterprise voice communications services, which is available from the Azure Marketplace or directly from us here at AudioCodes.

But what is AudioCodes Live Hub? Well, in just a few clicks, Live Hub enables you to effortlessly connect voice engagement channels like SIP trunks, business voice applications like Microsoft Teams, contact centers like Dynamics 365 and conversational AI platforms like Microsoft Copilot Studio. Should you want to, you can also go one step further and enrich all of these with cognitive voice services such as Microsoft speech-to-text, text-to-speech and voice analytics.

We’re happy to inform you that Live Hub now includes all the time-saving and customer experience-enhancing AudioCodes Click-to-Call functionality that you read about above. To give you a sneak peek of how straightforward it is to get started with AudioCodes Click-to-Call via Live Hub, check out the easy-to-follow configuration steps here, which cover everything you need to know from start to finish.

That’s literally all there is to it – and then your customers can also say hello to the power of digital click-to-call technology. Trust us, they’ll thank you for it.