This spring marks new beginnings in a world of work waking up to the “new normal”. Enabling employees to work from home is just a first step in the complex challenge of staying connected to market needs over time. The new world of work has been fundamentally transformed. Across industries and geographies, enterprises are re-evaluating initiatives across the board. Remote work policy is certainly a prime example, but the implications extend to everything from SaaS transformation, video collaboration, and the very nature of live events. As a business community, our shared challenge is to shape this new world of work well into the future.
The choice to enable employees to work from home has proven to be a disruptive competitive advantage. The new normal favors business models and organizational cultures who can adapt quickly to hyper-mobility – not just as an experimental practice, but as an enabler of business continuity.
Video Collaboration Joins Unified Communications as the New Face of the World of Work
Without the need to accept the limitations of social distancing, the video conference might have remained far removed from mass adoption. With billions of productive employees and business owners confined to their homes over the past month alone, video-enabled collaboration has quite literally become the new face of the world of work.
Leading unified communications platforms such as Microsoft Teams and Zoom have become household names, enabling a new video-enabled meeting experience across enterprises worldwide. Both companies have reported massive increases in adoption. In fact, just recently Microsoft also announced that the company would be launching a consumer edition of Teams, which previously had been available to enterprise customers exclusively. Webinars can replace business travel for a while, but the human need to interact in person will not change. Still, video collaboration as a fundamental enabler will arguably dominate the new normal.
AudioCodes Enables Enterprise Customers to Work-at-Home
The new world of work will consume high speed broadband access to support billions of live collaboration sessions – at home and in the workplace. The underlying need for resilient and secure access has become more urgent than ever before. Those companies fortunate enough to be well underway on cloud transformation and UC migration initiatives are well positioned to thrive as the dust settles to reveal the new normal. AudioCodes enables enterprises to support business continuity as employees worldwide work at home, focusing on a variety of solutions:
Enable adoption of Microsoft Teams including enterprise voice, chat, presence, and video collaboration capabilities that integrate seamlessly with MS Office apps and AudioCodes product portfolio.
Work at Home Agents
Leverage our existing solutions designed for work-at-home agents at contact centers, customer care, and support organizations. The AudioCodes WAHA solution combines WebRTC endpoints along with an Agent Desktop Softphone or device.
VPN-less Remote Workers
A sudden spike in traffic is a strain on many VPN deployments, which were not designed to support and sustain dramatic increases in capacity. To deliver resilient and secure IT operations, enterprises must be able to operate while supporting hundreds of employees working at home without a VPN connection.
One Voice Operations Center
OVOC enables centralized management for IP Phones and RX devices, delivering end-to-end quality of experience monitoring in a single, intuitive web-based application. This extends comprehensive troubleshooting tools and root cause analysis capabilities to support remote use cases, ensuring effective and stable communications for work-at-home teams.
AudioCodes launched Work-at-Home promotion for SBCs and One Voice Operations Center to support the dynamic communications requirements of our customers and partners in these challenging times.
STAY HEALTHY. STAY CONNECTED.
Learn more about the AudioCodes Work-at-Home Promotion
We will be taking a short break through the spring holidays. We wish you and your loved ones a safe and happy holiday as we all prepare to embrace hope and new beginnings!