Phone Spoofing: What’s the Problem?
With a host of voice network security threats on the rise, enterprises throughout North America are looking for effective solutions to prevent fraud and protect their businesses and employees. Phone “spoofing” is one of these threats, and a vital one to combat.
“All problems become smaller when you confront them instead of dodging them,” said William F. Halsey, Fleet Admiral in the United States Navy during World War II. In this blog post I want to talk about (smartly) dodging the problem of phone spoofing, instead of confronting it head on.
The Prevalence of Scamming
Scams affect every part of life. Culling personal information to scam money, scammers employ both simple and advanced phishing and social engineering techniques and target many industries, including banking and finance, insurance, healthcare, housing, immigration, mass marketing, telemarketing, and more.
With spam calling receiving increasing amounts of scrutiny, it should come as no surprise that studied, key phone spamming statistics highlight the growing problem.
It’s estimated that 24.9 million Americans lost $8.9B in phone scams in 2018, according to a report by Truecaller, and phone scams have reached a soaring rate of 22% of all calls. According to the study, one in every 10 American adults—a staggering 10% of the population—lost money because of a phone scam, with nearly half (46%) of those who have been scammed reporting they’ve been a victim more than once.
AudioCodes Call Screening Solution
AudioCodes, in collaboration with SecureLogix, a leading provider of voice security solutions, offers an integrated call screening solution for enterprises and contact center customers in the USA and Canada. This collaboration grants enterprises and contact centers whose infrastructure is based on Voice over Internet Protocol (VoIP) technology an enhanced level of protection.
Integrating SecureLogix’s Call Authentication Service with AudioCodes Routing Manager (ARM) and session border controllers (SBCs), we’ve developed an effective solution to protect against the growing threat of robocalls, call spoofing, and call scamming affecting enterprises and contact centers throughout the world on a daily basis.
AudioCodes and SecureLogix provide both cloud-based and on-premises versions of these products, offering broad deployment flexibility.
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SecureLogix’s advanced call screening technology and AudioCodes’ industry-leading SBCs and ARM solution, technologies that function at the core of enterprise voice networks, ensure that organizations deliver secure and reliable voice services to their employees and customers.
The integrated SecureLogix-AudioCodes call screening solution prevents and remediates the risks of VoIP denial-of-service attacks, identifying - in real time - fraudulent, abusive, and operationally-relevant call patterns. It can detect and prevent phone-based identify theft and social engineering fraud aimed at hacking organizational information. The result is increased agent productivity and infrastructure availability, as low-value, time-wasting calls that impact contact center operations are eliminated.
In addition, our call screening solution delivers measurable cost savings and improved customer satisfaction by allowing you to identify trusted callers and reject spammers and robocalls before the calls are even answered. Calls can be verified after being processed by the IVR system and the solution also enables orchestration with other tools to deliver a watertight fraud prevention environment.