Every day brings news of another AI breakthrough from tech giants like OpenAI, Google, Amazon and Microsoft. While these advances are exciting, businesses face a practical challenge: How do we move beyond the AI hype and implement these technologies in ways that benefit our customers today while keeping costs down?
The gap between cutting-edge AI capabilities and practical business implementation remains a significant challenge. While everyone's talking about AI transformation, many organizations struggle with the reality of integrating these technologies into their existing customer service operations. It might not be as flashy as the latest AI headline, but finding practical ways to implement voice AI in your organization is the real game-changer.
The Voice AI Revolution
The data is clear: 76% of consumers still prefer voice communication over other channels.1 Yet most businesses continue investing in text-based solutions their customers don't want to use. This disconnect is why forward-thinking companies are turning to voicebots – the next evolution in customer service that delivers more natural and satisfying interactions.
Bridging the Gap: From Chatbots to Voice AI
If you've already invested in chatbots, transitioning to voice AI might seem daunting. Chatbot developers rarely have voice expertise, and connecting voice channels to your existing systems can be complex. This is exactly why we created AudioCodes Live Hub.
AudioCodes Live Hub is an intuitive, self-service portal that makes implementing voice AI simple. Available from the Azure Marketplace or directly from AudioCodes, it lets you:
- Connect voice channels to any AI provider
- Integrate with your existing contact center
- Add cognitive services
And all without writing a single line of code.
In just a few clicks, you can connect voice engagement channels, conversational AI platforms and business voice applications, while enriching them with cognitive voice services such as speech-to-text, text-to-speech and voice analytics. In this way, AudioCodes Live Hub effortlessly simplifies even the most complex integrations to deliver AI-powered voice experiences that are impactful, seamless and cost-effective.
Real Solutions, Real Results
We recently hosted an inspiring webinar tackling exactly this disconnect head-on, featuring industry visionaries: Ilan Avner (Director, Product Management, AudioCodes), Ryan Baggott (CEO, Chatbot Builder AI) and Mark Watson (Head of Delivery, ICS.AI). We took a deep dive into the fast-moving world of conversational AI and shared exciting real-world use cases and success stories.
Missed the webinar? Watch the recording here to see how businesses like yours are making voice AI work today. Or check out the quick video excerpt above to learn about the latest conversational AI developments and their practical applications.
1 https://www.helpscout.com/75-customer-service-facts-quotes-statistics/
