At AudioCodes, we’re confident that we offer real quality and value in today’s ultra-competitive unified communications market. But you don’t have to take our word for it! In this post, we’ll see how USR Electronic Systems recently deployed our innovative technology to solve their Microsoft Teams voice challenges.
The Challenge
USR Electronic Systems, a global company that provides EMS (Electronic Manufacturing Services) products for various market segments, used Panasonic’s PBX for business communications for the last 15 years. At the start of the pandemic, USR immediately noticed gaps in their business communication after making the shift to a hybrid work environment. This is when they started to show interest in making Microsoft Teams their sole UC platform.
This move required USR to upgrade their network and start their migration to Microsoft Teams. However, network infrastructure issues that occurred during the migration caused hundreds of their work from home employees to experience unstable connections and overall poor communication quality. This included one-way voice traffic, multiple audio disruptions and endless voice roadblocks across their three remote sites in Israel.
Their PBX vendor, PSTN service provider and legacy PBX vendor were unable to find a solution, leaving USR with poor communications, both internally and externally.
The Solution
A few of USR’s requirements included a high-quality, robust and stable unified communications solution with high availability and seamless migration, but most importantly, an immediate plug and play solution. Their IT team evaluated various voice networking solutions that could potentially meet their Microsoft Teams requirements, and eventually reached out to AudioCodes for our Live Teams solution.
AudioCodes Live Teams professionals connected SIP trunks to overcome USR’s voice quality issues and optimally configured the SBCs. USR decided to expand their AudioCodes service and added business phones to their Live Teams implementation, as it offers users the best overall voice experience. For example, deploying AudioCodes C450HD phones on-site, instantly creating a unified communications experience.
The Results
USR enjoyed immediate business continuity and communications stability, but most importantly, voice quality experienced by their employees was excellent. By choosing AudioCodes Live Teams, USR didn’t have to hire costly in-house Microsoft Teams experts. AudioCodes technical staff provides 24/7 monitoring for USR’s Microsoft Teams tenant and voice infrastructure and is on call to offer technical support.
AudioCodes Live Teams’ capabilities helped USR’s IT team to easily manage their users’ calling plans while enjoying advanced user management. Ultimately, USR instantly experienced AudioCodes benefits, which helped to create a smooth transition for their work from home employees.
“With AudioCodes professionals by your side, everything is as expected. Rapid resolutions, superb voice quality and a partner I can trust.”
Jacob Rouvio, CIO at USR
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