It’s no exaggeration to say that today’s IT managers almost certainly have their hands full. The adoption of unified communications platforms like Microsoft Teams and Zoom Phone, and the rise of the hybrid workplace, has contributed to a dramatic rise in their workload.
This burden is particularly felt when it comes to bread-and-butter IT tasks like call routing, where managing network-wide rules and dial plans of multi-cloud, multi-vendor enterprise VoIP networks can be an extremely complicated and time-consuming activity.
So how can hard-pressed IT managers make call routing for complex networks easy?
AudioCodes Routing Manager (ARM) is a powerful, innovative solution that effortlessly enables the centralized control of all session routing decisions. And if you’re an IT manager, it’s safe to say that ARM has you covered.
Using a highly intuitive graphical user interface, you can design and modify your voice network topologies and call routing policies from a single application, leading to significant savings in valuable time and money.
Even better, ARM can be deployed to provide optimized call routing in practically any large, distributed voice environment, including Microsoft Teams, Zoom Phone and Genesys contact centers. Without a doubt, “versatility” should be ARM’s middle name.
In the latest ARM version, to really emphasize its simplicity and user-friendliness, we’ve gathered all the most important analytics data together in one easy-to-understand dashboard screen. No more frantically clicking around a whole bunch of different tabs to find the information you need – it’s all there in front of you, anytime you want it.
Here’s what you’ll see:
And if all that wasn’t enough, ARM has a new and exciting ace up its sleeve.
It now boasts an enhanced dashboard that allows you to easily select the required network nodes and visualize the calling path in a clear and simple way. For a greater degree of control, you can also assign rules to network entities (IP Prefixes and Hosts) or to user entities (User Group and Customer).
In addition to the simple calling path definition process outlined above, you can easily monitor your network on a daily basis using a powerful statistics collection mechanism that stores your routing data for up to one year. You can get quick answers to critical questions, including:
If you want to slash the time you spend on designing and provisioning network topology and reduce your reliance on expensive telephony experts, AudioCodes Routing Manager could be the perfect solution for you. Why not try a no-obligation demo or get a free demo license?