At AudioCodes, our goal is to harness the latest and best telecommunications and Voice.AI technology to ensure that we always deliver a superior customer and user experience.
Now, with the publication of Product Notice #0353, we are excited to announce the General Availability (GA) release of Software Version 4.3 for the SmartTAP 360º call recording solution.
This release delivers the following major features:
- A new UI that brings SmartTAP 360º management under the umbrella of the AudioCodes One Voice Operations Center (OVOC)
- Selective recording and filtering for setting user call recording types
- The Announcement service can now be activated for selected user calls
- Targeted user video conference calls are recorded and displayed in the SmartTAP 360º web interface
- Recording of Skype For Business 2019 calls is now available
- Enhanced Test Call process that increases System Health Monitoring by revealing recording issues as they occur through periodic test calls
- And much more
AudioCodes SmartTAP 360º for Microsoft Skype for Business and Teams Direct Routing is a fully certified and secure enterprise interactions recording solution, enabling the capturing and indexing of customer and any other organizational interaction.
We recently published a blog post about the SmarTAP 360º facelift. We highly recommend that you take a look at it, since it will give you a small taste of what you can expect from V4.3.
To read Product Notice #0353, click on the button below.