When adopting any kind of new technology, but especially when considering compliance recording and capturing solutions, busy IT managers and executives will naturally have plenty of questions. How exactly does our business operate? What are our obligations to our end users and customers in terms of privacy? And perhaps most importantly, how much does it cost?
The AudioCodes SmartTAP 360° Live intelligent, fully-secured enterprise compliance recording solution represents a positive response to all these questions, enabling a clear pathway forward to accomplish your goals and strategies while maintaining an efficient total cost of ownership.
SmartTAP 360° Live supports several deployment models to provide an exceptionally high level of solution agility. Enterprises can be confident that if their organization and environmental needs change, the SmartTAP 360° Live application can adapt. These deployment models are:
AudioCodes SmartTAP 360° Live Hosted and Managed by AudioCodes
If your enterprise is looking to outsource specific applications, then let us manage your interaction recording and analytics platform with SmartTAP 360° Live. Our simple per-user per-month model allows for easy consumption and scalability. Azure storage can be added on as it’s consumed, and customers can even leverage Microsoft Geo-Redundancy Services (GRS) or Zone-Redundant Storage (ZRS) for added survivability.
Additionally, AudioCodes will manage, patch and upgrade the interaction recording services as needed. Our helpdesk is available 24/7 with global support.
AudioCodes SmartTAP 360° Live Hosted by Enterprise (Cloud First) with Optional AudioCodes Management
For enterprises that need that extra level of interaction security, the AudioCodes SmartTAP 360° Live application can be deployed in a customer’s cloud environment. This allows for all end user/customer data to be stored within the enterprise’s own environment. Also, SmartTAP 360° Live supports data which needs to be stored in various regional buckets for GDPR purposes.
In this model, AudioCodes can still manage, patch and upgrade the interaction recording services as needed. Our helpdesk is available 24/7 with global support.
AudioCodes SmartTAP 360° Live Hosted by Enterprise (Hybrid)
A hybrid deployment would include parts of the recording services either being on-prem or in-country. Enterprises may need to support a hybrid setup for various reasons, including premise-based analog equipment and local in-country storage. With SmartTAP 360° Live, some or all of the recording services can be locally deployed, while still leveraging any cloud resources and processing where possible.
Additionally, AudioCodes can still manage, patch and upgrade the interaction recording services as needed. Our helpdesk is available 24x7 with global support.
In today’s fast-moving business environment, enterprises plan, deploy, adapt and repeat. Your interactions recording services and analytics should be able to meet your needs no matter how your plans change. And as you can see, agility is an integral part of the package with AudioCodes SmartTAP 360° Live.
Download our new application note, SmartTAP 360° Live - Migrating Your Interactions Recording to Microsoft Teams, to find out how to stay firmly on the right side of the regulations in the Microsoft Teams era.
Want to stay on the right side of complex compliance regulations the agile way?