How to Create Voicebots for Contact Centers the Simple Way

The customer is always king, which really should go without saying, and giving every customer a top-notch experience is crucial for any business looking to succeed in today’s competitive consumer-driven economy.

Now, with more and more customer interactions happening over the phone, businesses need to juggle offering stellar service while keeping costs down to stay ahead. However, although businesses recognize that most people prefer to communicate by voice, employing more agents to keep up with customer demand can have a serious impact on their bottom line.

Which is exactly where voicebots comes in, with their proven ability to handle simple, repetitive tasks and free up agents to engage in higher value work instead. AI-powered voicebot technology has matured significantly in recent years, and has been further boosted by the enhanced conversational capabilities offered by ChatGPT.

Leveraging the Power of Microsoft Copilot Studio

But what about those businesses that don’t have specialist IT staff on the payroll? How can they join the voicebot revolution? And what about smaller businesses? One answer to these very pertinent questions is for them to create a voicebot themselves with Microsoft Copilot Studio.

Microsoft Copilot Studio can assist in creating voicebots through its suite of tools and capabilities designed for customization and integration of AI models. It leverages Azure AI services, including Azure Bot Service and Azure Cognitive Services, which provide the necessary tools for building, deploying and managing voicebots.

Creating and deploying a voicebot using Microsoft Copilot Studio offers a number of key benefits, including:

• Enhanced Customer Service: Voicebots can handle customer inquiries efficiently, providing quick and accurate responses, improving overall customer satisfaction.
• 24/7 Availability: Voicebots can operate round the clock, ensuring customers can get assistance at any time without the need for human intervention.
• Cost Efficiency: Automating customer interactions with voicebots reduces the need for large customer service teams, lowering operational costs.
• Scalability: Voicebots can easily scale to handle increased volumes of interactions, accommodating business growth without significant additional investment.
• Improved Analytics: Voicebots can gather and analyze customer interaction data to provide valuable insights into customer behavior and preferences.

Voicebots for Everyone Who Wants Them

At AudioCodes, we want all businesses to be able to enjoy this ground-breaking technology, regardless of size or their level of IT expertise. That’s why we added Microsoft Copilot support to our innovative AudioCodes Live Hub platform.

AudioCodes Live Hub is an intuitive, self-service portal for connecting and orchestrating multiple enterprise voice communications services, and it’s available from the Azure Marketplace or directly from us here at AudioCodes.

With just a few quick clicks and only a few minutes of work, Live Hub enables businesses like yours to easily connect voice engagement channels like SIP trunks, business voice applications like Microsoft Teams and contact centers like Dynamics 365. And now, Microsoft Copilot Studio has also been added to the mix, enhancing the customer experience even further.

Keeping It Simple

As always with AudioCodes’ solutions, simplicity remains the guiding light of this exciting new functionality. To get started with building a powerful voicebot ready to meet the high expectations of today’s discerning customers, all you need to do is follow these easy to understand steps. You can also check out the short video at the top of this page.

And if you like what you see, why not give AudioCodes Live Hub a try and really give your customers something to talk about?