At AudioCodes, we invest a lot of time and money in creating some of the most advanced communications software, products and productivity solutions available in today’s market. We also believe in letting our successes speak for themselves. In this post, we’ll take you inside Brazil-based Algar Telecom and show you how our cutting-edge technology is perfectly positioned to solve genuine, real-world business challenges.
The Customer
With a 64-year track record, Brazil-based Algar Telecom offers an extensive portfolio of telecommunications and technology solutions to serve corporate (B2B) and retail (B2C) customers.
The Challenge
With many Brazilian businesses recognizing the considerable benefits of Microsoft Teams as a unified communications (UC) solution, Algar wanted to find a simple and cost-effective way to help its business customers migrate their existing voice infrastructure to Teams.
However, although the Teams Direct Routing feature ticked all the right boxes, Algar still needed to access specialist solutions and technical expertise to be able to get the job done properly.
The Solution
Algar selected the Hosted Pro version of the AudioCodes Live Cloud for Microsoft Teams managed offering to enable their customers to unleash the productivity-boosting power of Teams calling.
Live Cloud is a unique white-label service, hosted in the Azure cloud, that enables service providers like Algar to build bespoke UCaaS offerings based on Microsoft Teams.
AudioCodes provides the voice connectivity infrastructure setup, customer onboarding, user lifecycle management and tools for monitoring, reporting and analytics to get the service up and running quickly and easily, with Algar supplying the data connectivity and SIP trunk minutes.
As part of the package, Algar also offers AudioCodes SmartTAP 360° Live delivered as a service from the Azure cloud. This innovative compliance call recording solution helps today’s businesses stay on the right side of complex and ever-changing corporate regulations.
The Results
AudioCodes Live Cloud for Microsoft Teams has given Algar the ability to build a robust hosted Microsoft Teams service without having to shell out on costly infrastructure or specialized staff. This frees them up to concentrate on attracting new customers and generating increased traffic over their national network.
Just as importantly, Algar’s business customers can now enjoy Teams calling without deploying and maintaining on-premises or cloud-based solutions.
“Many of our business customers in Brazil are looking to Microsoft Teams to enhance productivity and collaboration and, in conjunction with AudioCodes Live Cloud for Microsoft Teams, we can help them achieve those goals in a simple and cost-effective way.”
Melissa Kefouri, Head of Agile, Transformation at Algar Telecom
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