Driven by a mission to create a robust and dependable communications platform for global customers, Zoom has introduced an innovative telephony solution, Zoom Phone. This addition has transformed the Zoom platform into a comprehensive hub for communication and collaboration, seamlessly integrating voice, conferencing, messaging and video capabilities within a unified interface. Zoom Phone not only enhances the telecommunications journey, but also elevates it with enterprise-grade elements, specifically designed to empower users in effectively managing their call interactions.
Zoom launched Zoom Phone Provider Exchange, a strategic partner program aimed at seamlessly bridging businesses with service providers in the Zoom ecosystem. This initiative streamlines cloud peering, setting a new benchmark for PSTN connectivity. With the ability to swiftly identify providers and allocate personalized phone numbers to their enterprises, users can now experience an elevated level of connectivity through this program.
Zoom Phone Provider Exchange empowers service providers to establish connections with new customers and assists in orchestrating their smooth transition to the cloud. It achieves this by introducing the Bring Your Own Carrier (BYOC) feature for Zoom’s cloud unified communications (UC), all without the need for on-premises hardware. As a result, this brings a range of benefits for both customers and service providers alike.
New partners can also list their own application on the Zoom App Marketplace in order to increase their exposure to Zoom’s global customer base. With Zoom Phone Provider Exchange, service providers can benefit from additional revenue streams in addition to PSTN connectivity, such as the resale of Zoom UC as part of Zoom’s client bundles.
However, Zoom Phone Provider Exchange requires developing the needed infrastructure as well as the dedicated application which requires knowledgeable resources and can be expensive to implement.
AudioCodes Live Platform is a white-label, multi-tenant, multi-UCaaS SaaS solution, certified by Zoom for Cloud Peering and Zoom Provider Exchange, that empowers Zoom service providers, partners, resellers and managed service providers (MSP) to rapidly onboard their customers to Zoom Phone BYOC. The service is a turnkey solution that accelerates the integration and onboarding of new service providers to allows them to become Zoom Phone Provider Exchange partners.
Live Platform also enables service providers to move the associated infrastructure, and management costs from capital expenditure (CAPEX) to operational expenditure (OPEX) by simplifying operations and reducing the cost and complexity of handling the relevant infrastructure, software development and maintenance.
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The marketplace platform creates a seamless environment for service providers to onboard new customers quickly and easily. When a customer chooses a service provider from the Zoom App Marketplace, the customer then reaches the lead capture page of their desired provider. This process also allows customers to automatically upload their preferred phone numbers with the dedicated tools provided by the Zoom Phone Provider Exchange platform.
Service providers can offer customers Zoom-certified business phones and gateways from AudioCodes, as well as simple PSTN connectivity, including tenant number activation.