Video Blog ▶ Self-Service Microsoft Teams Direct Routing Connectivity At Your Fingertips

Microsoft Teams is the world’s leading platform for unified communications and collaboration, with more than 320 million active users¹. There are three ways to connect Microsoft Teams to the PSTN to unlock its full potential as a replacement PBX solution – Calling Plans offered by Microsoft, Operator Connect offered by certain service providers and Direct Routing.

Direct Routing works using a Microsoft-certified session border controller and is the most flexible option of the three since it allows end users to bring their own carrier (BYOC) as well as enable connectivity with existing voice and contact center platforms.

Don’t Have the Staff? Don’t Worry About It!

But acquiring, installing, configuring and maintaining a Direct Routing SBC requires personnel and expertise, which is not always available or indeed desired. So if you’re looking for a simple and hassle-free way to set up Microsoft Teams Direct Routing connectivity with your enterprise voice services, and get started right away, what are your options?

We at AudioCodes have just the solution for you.

Get Connected with AudioCodes Live Hub

AudioCodes Live Hub is an intuitive, self-service portal for connecting and orchestrating multiple enterprise voice communications services.

With just a few quick clicks, AudioCodes Live Hub lets you effortlessly connect voice engagement channels like SIP trunks, business voice applications like Microsoft Teams, contact centers like Dynamics 365 and conversational AI platforms like Microsoft Copilot Studio.

You can also go one step further and enrich them with cognitive voice services such as Microsoft speech-to-text, text-to-speech and voice analytics.

Direct Routing Is Now As Easy As 1-2-3

AudioCodes Live Hub for Microsoft Teams, available from the Azure Marketplace or directly, streamlines the process of setting up Direct Routing connectivity for Teams customers. With no SBC to master, install, configure and maintain, the best part is that getting started with AudioCodes Live Hub is quite literally as easy as 1-2-3.

1. Set up a SIP trunk connection between your service provider and AudioCodes Live Hub.
2. Create a Microsoft Teams connection.
3. Create call routing rules to enable inbound and outbound calls between Teams and your telephony provider.

It really is that simple.

Everything You Need to Get Up and Running Now

Here are just some of AudioCodes Live Hub’s many advantages:

• Straightforward self-service operation with no coding or VoIP experience required
• Fast service setup and launch with no upfront costs
• Seamlessly transition from a proof of concept to production
• Flexible pricing options including pay-as-you-go and volume discounts
• Quick and easy onboarding for Microsoft Teams Phone

For more information, check out the short video at the top of this page. Remember – if you like what you see, and you’re ready to jump right in, you can get started with AudioCodes Live Hub today via the Azure Marketplace.

1 Microsoft Fiscal Year 2024 First Quarter Earnings Conference Call