With so many interactions now taking place digitally on platforms like Microsoft Teams, forward-thinking organizations are beginning to realize the value of recording solutions for much more than compliance purposes – as crucial as that remains in today’s complex and highly regulated business environment.
Such enterprises also understand the vital role that recording solutions can play in things like monitoring agent quality, preventing malicious calls and, perhaps most intriguingly, analyzing interactions to obtain business-critical and actionable insights.
But what’s the best way to do all this?
AudioCodes SmartTAP 360⁰ Live ticks all the boxes when it comes to capturing everything that’s going on inside an organization. This intelligent, cloud-based, Microsoft-certified enterprise recording solution for all voice, video and instant messaging (IM) interactions has everything covered.
Even better, its new and innovative analytics layer empowers organizations to make data-driven business decisions backed up by what every executive needs at his or her fingertips – cold hard facts.
Find out more in this short clip!