In today’s busy hybrid workplaces, where maintaining high levels of productivity is crucial for staying ahead of the competition, the importance of quality of experience (QoE) monitoring for corporate voice networks can’t be overstated. After all, as they’ll tell you in just about any business school, effective communication really is the key to getting things done.
Now, with Microsoft Teams establishing itself as the leading unified communications platform with 270 million monthly active users as of January 2022, IT managers need to find an effective way to monitor the QoE of their organizations’ Microsoft Teams voice calling deployments as well as their regular calls.
But although the Teams Admin Center can monitor the Microsoft Teams portion of a call, and Direct Routing SBCs can monitor and record the voice quality of the SIP trunk part, there was no way to provide end-to-end call correlation and voice and video quality monitoring from the Microsoft Teams client to the SIP trunk client.
Until now.
Give a warm welcome to the AudioCodes One Voice Operations Center (OVOC), a unique solution that packs full device management and network quality monitoring capabilities for UC deployments into one extremely powerful yet intuitive application.
OVOC boasts an exceptionally user-friendly UI design for managing all UC network elements for their entire lifecycle from one centralized location, enabling easy device management, voice quality monitoring and advanced routing, saving you time and money in the process. It also drastically simplifies previously complex and time-consuming tasks like root cause analysis, bulk software updates and the adding of new devices to the UC network.
And if that wasn’t enough, OVOC provides deep insights into network trends and performance so you can optimize planning and design, and helps you identify and mitigate voice quality issues before they become a problem for your users.
Now, with our latest OVOC release, it’s never been easier to view and analyze end-to-end QoE data for Microsoft Teams and SIP trunk calls from a single application. But it’s not just OVOC’s analytics capabilities that are extraordinary – it’s how we make it possible for you to see and quickly understand all the information in front of you that’s truly impressive.
And for that, you’ve got the new Calls Table screen to thank. This carefully designed and well-thought out interface gives you a clear view of each call, allowing you to see exactly what’s going on right across your organization. It tells you important details about the quality of Microsoft Teams and Direct Routing SBC calls – all in one screen.
The Call Details screen displays the exact indication and link for correlated calls, allowing easy and quick access to all the call’s end-to-end components.
User Statistics
The User Statistics screen displays a range of data per user for correlated Microsoft Teams and SBC calls.
The QoE Thresholds Details screen lets you define alerts for poor voice and video quality for Microsoft Teams and SBC calls.
So if you need a surefire way to monitor your Microsoft Teams voice calls as well as your regular calls, OVOC is pretty much the only game in town. And its proven track record in the field more than speaks for itself.
But don’t just take our word for it! Why not see it in action for yourself with a free, no-obligation demo or get a free demo license?