Have you ever felt that your VoIP network management system is like a jigsaw puzzle requiring you to jump from one application to the other in order to complete a full cycle of handing an issue? Well, you are not alone. Meet Alice. Alice works in the IT department of a mid-size company with 3 offices in the US, 2 in Europe and 2 in APAC. This is what happened to her last week.
8:45am, Los Angeles
Alice gets a notification on her browser-based alarm system that there is a high call drop rate in the Boston branch office. She turns to the voice quality monitoring system to zoom-in on the problem.
She waits for the monitoring system to start, it’s a different GUI so it takes her a minute to find the information on that specific branch.
Since it looks like a problem that happened repeatedly over the last 2 hours, she runs a report to get the details of all calls dropped.
She flips back for just a minute to the alarm system to make sure these are really the calls for which the problem was reported. Alice then realizes that the problem has to do with one specific SIP Trunk that is dropping calls.
She must act fast. The Boston site executive was in touch with her from his mobile several times already. He and his team are about to go into a conference call with a customer and he is worried the call will fail.
Calling the service provider support line doesn’t look like something that will solve the problem for the call about to begin at the top of the hour. It is 8:53am and there is no time for support IVR and a call queue.
Alice decides to work around the problem and bypass this SIP trunk by configuring the branch SBC to route the calls through the Chicago branch over an MPLS link. She is still on the monitoring system so Alice now needs to switch to enter system with a different GUI, for the SBC configuration system.
OK. So I made up the story and invented my character Alice. But scenarios such as this one do play out every day for IT managers.
The multitude of independent management and configuration tools, each dealing with a specific task, is a major drawback in VoIP network management. You may think that this jigsaw puzzle is inevitable as each system comes from a different vendor or simply because each product has its related system even if they all come from the same vendor. But it doesn’t have to be that way.
But Gentleman, We Can Rebuild It
What if there was an all in one unified VoIP management suite? What if call quality monitoring, alerts and management of your network servers were all managed from one system? Well…that is exactly what AudioCodes One Voice Operations Center is all about.
The AudioCodes One Voice Operations Center is a suite of management tools providing full coverage of the entire set of actions required to manage a voice network in a Unified Communication environment.
It uniformly manages, monitors and operates the entire AudioCodes One Voice portfolio, including SBCs and Media Gateways, Microsoft SBAs and IP Phones.
For example, in case of an enterprise using a Lync server, the One Voice Operation Center provides a complete view of the network voice quality, including Lync client to Lync client calls and Lync to PSTN calls. All in real-time. And if you need to fix a configuration, there is no need to go far. The same suite provides a provisioning interface to manage all your SBAs, SBCs and gateways.
Want to learn more? Come visit our booth #625 at the ‘Lync Conference’ to watch a live demo of our ‘One Voice Operations Center’.