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Keep it simple

Deploying Skype for Business: Keeping it Simple

We live in a complex technology world.  A very successful businessman, Sir Richard Branson, once said: “Complexity is your enemy. Any fool can make something complicated. It is hard to keep things simple.”

Keep it simple

This statement comes to mind again in the context of our S-S-D pitch for CloudBond 365: Simplification, Standardization and Demarcation, three words that I often use in presentations.

The CloudBond 365 solution provides three pillars: The User Management Pack™ 365 built-in management suite, an Active Directory Connector and an Office365 Connector. This makes CloudBond 365 the spider in the web between Office 365 and the local customer enterprise. The solution provides a fully preinstalled Skype for Business solution on an AudioCodes gateway, server, or virtualization platform in the datacenter, standardized on Microsoft’s resource forest model. CloudBond 365 enables this Skype for Business silo model to be a fully integrated with the enterprise and provide these S-S-D benefits. Of course, User Management Pack™ 365 can also run on top of a fully (self-) deployed Skype for Business environment.

Here are a couple of examples:

From a technical perspective, simplification not only brings value for the initial deployment but also for the years to follow. ‘Simple things’ tend to break less and if they break they’re easier to fix. From a business perspective, professional services can now be enabled for integrating Skype for Business with the business processes of an enterprise.

Standardization is key not only for the deployment phase, but also for the support period in the following years.

  • Support engineers ‘know’ exactly what the architecture is
  • The exact customer environment is always available in the lab to reproduce test
  • Problems and solutions for one customer are now applicable to most other customers as well

If you’re in the business of selling Skype for Business, standardization allows you to offer the solution without assuming the risk of covering potential trouble shooting or ‘unknowns’ within the customer environment. Standardization means there are no projects that are open ended.

The demarcation provided by the CloudBond 365 solution presents a very clear line between the Skype for Business deployment and the customer enterprise environment (in which Active Directories, Exchange, SharePoint, etc. are being managed). There is no need for discussions on SLA and who’s responsible for what. This same demarcation line also helps the business to stay out of competition with the new customer’s current ICT partner and doesn’t require managing two ICT partners within the same network.

Skype for Business designs usually have a complex enterprise setup which can cause projects to become more expensive than at first anticipated.  This complexity can have a major effect on the TCO in the years that follow going “live” with a Skype for Business deployment. The CloudBond 365 solution provides additional simplicity for daily maintenance via the User Management Pack™ 365, an important ongoing benefit to an organization realizing a quicker ROI by means of a lower TCO.

CloudBond 365 is all about simplifying something complex, allowing enterprises to benefit from Skype for Business as much as SMBs.

Sir Richard Branson had it right. Just keep things simple.

Read this Application Note to see how User Management Pack™ 365 really is simplicity in action.

Download-Now

 

Coexistence & Migration

Clouducation Episode #2

Coexistence & Migration

Coexistence & Migration

I know most people don’t want to hear it, but is it time to start thinking about removing legacy infrastructure and beginning the journey to rolling out a new telephony solution?  The old adage of ‘if it isn’t broken, don’t fix it’ might no longer fit with the rapid pace of change.   Perhaps you have already started the process of modernizing the work place and the voice communication and collaboration aspects that tag along.  Either way change is inevitable and this is really where a decision should be made of “how” that modernization should occur – not if.

In the old days, when moving from one PBX to another, the theory was much more of a “rip and replace” mentality where the users would leave work on Friday, then come back Monday morning to a new phone on their desk with a little cheat sheet on any new buttons or features that the new PBX has to offer.  But is this really the best way to make this type of change?  Is it fair to the users to be “forced” to immediately adopt the new platform?  Well, in many opinions, it is no longer the right way to go about this process and options now existing to smooth out this process.

Instead, companies are starting the concept of “migrating” to the new platform with some level of “coexistence” with the old and the new.  Let’s dive into a couple of things to keep in mind during this process as when done right, it is great but when done wrong…ouch…

A great example is in a larger organization, where many offices may exist in different geographical locations, and doing a complete cutover in a couple of days is usually impossible.  The IT teams do not have the manpower to make all the changes without a negative impact on the users – especially while focusing efforts to ensure successful deployment and functionality along the way.  This is where coexistence is key!

Coexistence allows IT managers to have both telephony platforms up and running, while meticulously identifying users and groups to migrate at a much more reasonable pace.  Users in one office can start the migration to the new platform, adopt the new technology, and continue working without interference.  At the same time, users in other offices will see no change in their daily activities, as they will continue to use the existing telephony infrastructure until they are selected and ready to migrate.

Now that is all well and good, but what about the IT department?  Having to manage two telephony environments, especially in cases where administrators may only have knowledge of one or the other but not both, can become very challenging.  This also could pose issues with the ability to manage and enforce dial plans to provide a similar experience across both platforms.  Many things to think about while beginning the journey but things that industry experts are able to assist with and reduce the pains that could come up along the way…

No need to despair and fret over the choices – there are solutions that can help in both scenarios.

We plan to cover all of the above (and much more) on our upcoming “Cloud”ucation Episode #2 – Coexistence & Migration, so please do join us to hear it from the experts.  If you have not already signed up, please do so at the following link: http://online.audiocodes.com/clouducation

CloudUcation

CloudUcation

Clouducation Episode #1

Devices and Endpoints

CloudUcation

In today’s fast paced and ever changing world, companies are quite often looking to the latest and greatest technology to get the elusive competitive edge.  This is true from the flashy ‘front door’ of their website / mobile app to the more pedestrian, but equally critical, voice infrastructure especially when deploying Skype for Business.  The latest in voice technology allows for users to ubiquitously connect to others using virtually any piece of technology they can get their hands on.  This often includes their PC, iPad, Surface, mobile phone, or tin can and string – it should not matter (except for that last one which is a stretch!).  Well, at least that what users want to think…

Allowing users to make their own unfettered decisions about what device to use is great in theory, right up until the point where they continually have quality issues and turn their attention to blaming the back end infrastructure, rather than realizing it is the device or connection they are on that is the culprit.  At the same time, it is important to realize that users are people, and for people their device choices are personal.

So how do organizations overcome this challenge?  Well, first and foremost is to properly train their users on how to utilize SfB properly.  Secondly, and arguable more important, is to provide the appropriate devices for the users to utilize at all times to ensure they have the best possible chance for a successful experience.  This is where it is extremely important to provide users with a couple of options, including certified IP phones and headsets.

So what are the key things to consider when placing an IPP on a user’s desk?  Let’s take a quick look at some of those topics briefly below, before we dive much deeper during Episode #1 of the “Cloud”ucation series:

  1. Connectivity – When it comes to IP phones, making sure the user always has a “constant” connection readily available at all times helps to alleviate those times where your PC has conveniently decided to install updates and require a reboot.  It seems like a small inconvenience, but we have all been there!!
  2. Ease of use – IP phones can also help to bridge the gap from user’s past experiences on other voice platforms, with the new ways SfB has to offer for communicating.  Why would anyone want to “relearn” how to use a phone?  It is a silly concept for sure and great options are available to alleviant this concern.
  3. Manageability – This might not be something the users think of, but who wouldn’t want to be on the latest software load and be able to report all statistics back to the IT manager automatically?  We have all been there as well, having a bad call experience, and calling the IT folks to get the old “send me more information” response.  Users should not have to concern themselves with this type of stuff, and that’s why the endpoints need to be the eyes and ears of IT.

Pretty interesting stuff to consider, especially in the BYOD world we live in!

On top of that, there is an interesting new term that I have just learned of from Mauro Caule over at Jabra called a “Confetti day”.  Think of it this way, we all work in different places and spaces, but how do we keep ourselves “on task” with the increasing number of distractions we have around us?  Mauro is going to touch on how headsets can help mitigate a lot of those distractions and keep users on task no matter what is going on around them (except the NFL playoffs, who can work during that?!?!).

Call recording

Skype for Business Recording Made Easy

Call recording

SmartTAP is AudioCodes’ Skype for Business recording platform that offers users a wide range of recording and deployment options, no matter how their Skype for Business network is deployed.  From a simple cloud-based deployment to a more complex hybrid deployment utilizing both cloud and customer premise deployment options, SmartTAP can record customer conversations in an economical, integrated AudioCodes environment.

SmartTAP supports Microsoft Cloud Connector Edition (CCE) for cloud-based environments and can be deployed with any AudioCodes CCE instance.  The key is in the integration between AudioCodes’ SmartTAP and the Mediant platforms where key information and voice paths are exchanged to provide a seamless recording solution.  In a more advanced deployment like a Skype for Business hybrid solution, SmartTAP integrates with CloudBond 365 to provide a completely seamless recording solution and supports all levels of recording including remote users, telephone users, client users and mobility users, all from a single platform.  SmartTAP securely stores Skype for Business recordings in a safe, encrypted format and through digital signature, tracks and prevents any original recording from being tampered with.

 

Skype for Business Deployment Recording Solution
Customer Premise SmartTAP

Supports all call types

Cloud Solution SmartTAP + CCE Appliance

Supports inbound/outbound calls

Hybrid SmartTAP + CloudBond365

Supports all call types

 

SmartTAP also makes it easy to deploy recording for any Skype for Business customer.  Through SmartTAP’s integrated Skype for Business Toolbar, any user can record on demand or save on demand, as well as tag any recording for specific information, directly from their Skype for Business client.  This makes it easy and economical to record conversations and keep them secure and centrally located.  SmartTAP is another quality solution from AudioCodes that expands the power of your Skype for Business deployment and offers an integrated solution at a fraction of the cost of competitors.

To learn more about SmartTAP, click here:

To learn more about AudioCodes Skype for Business Solutions, click here:

 

Come visit us at Microsoft Ignite 2016, September 26-30 in Atlanta, Georgia, at Booth #409.

Want to learn more about our Skype for Business solutions? Click here to request a meeting with our experts at the show.

Unable to attend Ignite but interested in speaking with us? Click here or visit our website or contact your local AudioCodes representative.

UC Innovation Unleashed

Microsoft WPC Toronto

Done with WPC and Getting Ready for Ignite 2016

Getting ready for Ignite at Atlanta soon, and I can tell you, we have some more innovation up our sleeve.  Stay tuned, we will be announcing some cool stuff before Ignite.

Once again, this year I had the privilege of attending Microsoft’s World Partner Conference in Toronto, Canada. Microsoft’s premier partner event generates much anticipation among its channel and technology partners who come in their droves to learn about the latest developments in Microsoft’s technology and products, as well as to network with existing and potential business partners.

Microsoft WPC Toronto

So it came as no surprise that this year was no exception.  Boy, oh boy, it was a busy event!
I had back-to-back meetings with lots of system integrators and service providers who are actively promoting on-premises implementations of Microsoft Skype for Business.  All of them are also starting to align with Microsoft on Cloud PBX as part of Office 365.

… everyone seems convinced about the technological and financial benefits of cloud communications, but there is reluctance to adopt all at once

One recurring theme that came up in conversations with the partners was that pretty much everyone seems convinced about the technological and financial benefits of cloud communications, in general, and Microsoft’s cloud offering including Office 365 and Cloud PBX. At the same time, there is an apparent reluctance by some customers to fully adopt cloud-based communications solution at once. And while many, if not most, customers are planning to take their communications infrastructure completely off premises at some point in the future, relatively few have actually made the move so far with most opting for a hybrid implementation.

So what is deterring these companies from adopting a full cloud solution? Some make the “if it ain’t broke don’t fix it” argument while others are worried about disrupting users’ working habits. Others simply don’t feel comfortable with handing over control of their communications systems to a third party.

I believe in taking the plunge when it comes to disruptive, innovative technologies that will bring business benefits in the longer term. Of course, these changes can’t be taken lightly, which is why companies need a robust migration strategy and the technological tools to make the migration a success.

…for standalone, on-prem solution or in hybrid (on-prem/cloud) mode we offer the CloudBond 365 all-in-one UC appliance.

…for customers who do not require some users to be kept on premises, our Cloud Connector Edition Appliance delivers voice connectivity

Here at AudioCodes, we have been putting our minds to solving these issues of migration to cloud services for quite some time now, especially when it comes to Microsoft UC environments. For companies wanting a simple and rapid deployment of Skype for Business as a standalone, on-prem solution or in hybrid (on-prem/cloud) mode we offer the CloudBond 365 all-in-one UC appliance. In addition, for customers who do not require some users to be kept on premises, our Cloud Connector Edition Appliance delivers flexible on-prem voice connectivity for the Microsoft Cloud PBX users.

What makes these solutions particularly interesting is that both CloudBond 365 and the CCE appliance run on the same hardware platform so that when a company has completed its migration to Cloud PBX, the CloudBond 365 appliance can be converted to a CCE Appliance via a simple software update. We believe that the simplicity of these solutions, along with the fact that they are based on our Microsoft-certified SBC and gateway platforms, should help putting concerned IT managers’ minds at rest. They allow companies to control the pace of their cloud migration without compromising on functionality or efficiency.

CloudBond 365 appliance can be converted to a CCE Appliance via a simple software update.

Some of the partners asked me which path I recommend:  Go with CloudBond 365 for hybrid deployment, or go with CCE along with Cloud PBX?  My answer always is that we enable our partners and customers to choose the path that’s right for them.

When a customer doesn’t feel comfortable going all-in with the Cloud PBX proposition, I think that rolling with CloudBond 365 makes a lot of sense. In certain cases, the feature set that the customer wants is still not available on Cloud PBX.  Stalling the decision gives Cisco the opportunity to revisit the customers as part of a data network refresh, and offer a bundled offering to get them to stay with CUCM.  Getting the train out of the station and starting the Microsoft UC experience rolling quickly is the right choice and is implemented with our CloudBond 365.

Getting ready for Ignite at Atlanta soon, and I can tell you, we have some more innovation up our sleeve.  Stay tuned, we will be announcing some cool stuff before Ignite. Make sure you don’t miss any of our latest news and announcements by following us on Twitter, LinkedIn and Facebook.

Come visit us at Microsoft Ignite 2016, September 26-30 in Atlanta, Georgia, at Booth #409.

Want to learn more about our Skype for Business solutions? Click here to request a meeting with our experts at the show.

Unable to attend Ignite but interested in speaking with us? Click here or visit our website or contact your local AudioCodes representative.

UC Innovation Unleashed

Management System

Amazing Savings with a Managed IP Phone System

Management System

In a recent No Jitter blog entitled Managing IP Phones Goes Way Beyond Provisioning, I pointed out how much more powerful a managed IP Phone system is than simple provisioning and that this power and flexibility can bring considerable cost savings to an IT department. This wasn’t just marketing talk. In this blog, I want to tangibly demonstrate how this savings is achieved and what kind of numbers we are talking about.

To do this, I want to take a real-world example of a large enterprise that has deployed 20,000 IP phones amongst its employees. There are several levels to the cost savings, but it starts with the basic element of a managed IP phone solution saving countless help desk hours by providing IT the ability to remotely detect, correct and configure IP phones rather than the need to speak with the user and figure out the problem. If the average time per help desk call to figure out the problem without the managed system is conservatively 15 minutes, with the managed system, that time is cut down to just several minutes – we’ll go with 3. If the cost of a help desk worker is $50 an hour, then the savings would be reflected in the amount of help desk calls multiplied by the savings in time between 3 and 15 minutes.

Below, we look at a three-year model in which the amount of help desk calls will no doubt decrease over time as the system is used. Again, with a conservative estimate, if in the first year we can expect at least 20% of the 20,000 IP Phone users to have a single help desk call, going down to 10% in year two and 5% in year three, the savings can reach $70,000 over the three-year period. In reality, the amount of help desk calls could be as much as double ($140,000), the savings increasing accordingly.

IP Phone TCO

But that’s only part of the savings story. The IP Phone Manager allows for zero-touch customized configuration for multisite deployments. Such customization without a central management tool would require a pre-staging service from an integrator, estimated to be around $5-$10 per phone. Thus in the case of a 20,000 phone rollout, that could mean an additional $100-200K in savings.

And finally, AudioCodes IP Phones support SILK, the native Skype for Business vocoder. This vocoder delivers the best end-to-end voice quality experience available, further reducing the load on the help desk by eliminating call quality complaints which are possible in VoIP networks. But beyond the user experience and business productivity enhancement, the SILK vocoder consumes as much as 50% less bandwidth as compared to other IP Phones vocoders. This directly translates into the ability to save on remote branch MPLS access capacity and costs. In some cases, where dedicated bandwidth is allocated for voice traffic, this can lead to 50% less bandwidth consumption and MPLS costs.

In sum, the ability to manage IP phones with a system such as the AudioCodes IP Phone Manager, can lead to significant savings for a company.

AudioCodes IP Phone Manager Express is a freely downloadable Windows application that enables you to manage up to 500 AudioCodes IP phones efficiently from a single location.

The AudioCodes One Voice Operation Center IP Phone Manager, can support higher capacities.

Migrating to Skype for Business Cloud PBX Microsoft Ovum AudioCodes

Migrating to Skype for Business Cloud PBX: Play by Play Analysis

A Microsoft, Ovum and AudioCodes Joint Webinar

Microsoft Ovum AudioCodes Webinar

I have been accused of being a crazy sports fan. And I’m guilty. We may be in the midst of the Major League Baseball season, but American football is just around the corner. So when we discussed with our friends at Microsoft and Ovum doing a webinar on the adoption of Skype for Business Cloud PBX in an ESPN Sports Center-like setting, I was really excited!

Skype for Business adoption has been amazing, and we at AudioCodes, have been right in the thick of it with our One Voice for Skype for Business solution which includes among other things, CloudBond 365, Skype for Business Cloud Connector Edition appliance and our 400 series IP Phones. We understand that it is going to take a sustained drive approach to ensure success, to borrow one football term, as there are migration issues at work here, particularly to the cloud. There will also be a need to change plans when the unexpected happens, as with a Quarterback’s audible play calling at the line of scrimmage to borrow another.

Likened to football plays, we aim to analyze Skype for Business adoption together with experts from Microsoft, AudioCodes and Ovum Research in what promises to be a unique-style webinar on the subject on June 14, 2016 at 11:00 am EDT.

Register Here

Here is a quick summary of what to expect:

  • The Pre-game Analysis: Skype for Business Cloud PBX industry adoption trends
  • The Sustained Drive: Living with BYOSIP, interoperability, migration and co-existence issues
  • The Audible – Adapting to Requirements: The case for a hybrid deployment and maintaining local PSTN connectivity
  • The End Around: Getting past resistance when introducing a new UC experience
  • The Two Minute Drill: Getting the deployment right calmly and quickly while under pressure
  • The Post Game Analysis: Final thoughts

Guest Commentators: 

Jamie Stark

 

 

 

Jamie Stark, Senior Product Marketing Manager
Microsoft

Brian Riggs

 

 

 

Brian Riggs, Principal Analyst
Ovum

Mor Hezi

 

 

 

Mor Hezi, VP, Business Development
AudioCodes

Register Here

 

Yaniv Christmas tree Germany

How IT Managers Can Better Manage Skype for Business IP Phones

It was a freezing, snowy night, just a few days before Christmas.

I was on one of my road trips in Germany looking at the biggest Christmas tree in the world, while trying to warm my soul with a good, local Gluh Wein. Then my mobile phone disturbed the tranquility of the moment. One of my IT manager customers was calling. I had to answer.

Yaniv Christmas tree Germany

The customer started to describe his day to day challenges and concerns. His enterprise was beginning to migrate from an IPPBX to Skype for Business and Unified communications and his end user satisfaction was poor.  His multi-site roll-out plan took him much more time and consumed more effort than expected. And he was yet to go beyond deploying at Headquarters

where he couldn’t understand what was causing some of the IP Phones to reboot several times a day. He was unable to control the end users’ IP Phones in an efficient way and solve their issues and concerns.

I reminded him about AudioCodes’ IP Phone Manager that he had been considering and I updated him about our free of charge Express Edition. I explained how in our vision, we empower IT with a full life-cycle IP Phone operation management platform and that we view the IP Phone as an IT managed device, essentially turning the IP Phone into an IT Phone.

Feeling warmer by the minute (the Gluh Wein was no doubt having its effect…) I pointed out our multi-tenant IP Phone Manager’s day to day management and maintenance capabilities with a monitoring dashboard showing the phone operation status, active registered IP Phones, non-registered IP Phones and the disconnected devices, allowing IT to proactively detect issues before they are noticed by the end user.  I also described the smart device and user search. He just needed to search on the user name and the IP Phone provided all the necessary information (IP address, subnet, VLAN, software version and more) with just one click.

In that call I convinced my customer to give our IP Phone Manager a try and let the system become the eyes into his network in order to figure out the problems he was facing. And so he did. In just a few hours after he installed the IP Phone manager, he was already able to put his finger on the problem and track the root cause. He immediately saw that when a bulk of users were disconnected it was always in the same network switch and it seemed his POE unit was not functioning well either. He replaced the switch and the issue was resolved.

Several months after installing the IP Phone Manger he wanted to migrate additional branches to Skype for Business. I reminded him that his IP Phone Manager has zero touch installation and provisioning and that he can pre-define his configuration for an automatic zero touch rollout. Once the IP phone is plugged in, it gets the proper configuration automatically.

Together, we invested a half hour in defining his open space area, lobby area and the different company branches with the proper time offset and IP Phone menu language.

A week later he called me and expressed his amazement from the simplicity of the roll out. His ability to proactively detect and solve his end users concerns easily and efficiently was well appreciated in his organization.

And it all started with a phone call while sipping some Gluh Wein……..

Download the AudioCodes IP Phone Manager Express for Windows today and enjoy it free of charge

Microsoft’s Skype for Business Cloud Connector Edition

The Great Market Reaction to Microsoft’s Skype for Business Cloud Connector Edition

Why I shouldn’t have been Surprised

Microsoft’s Skype for Business Cloud Connector Edition

Among the responsibilities I have in my marketing position at AudioCodes, I manage campaigns. So when I was asked to run a campaign for AudioCodes’ new appliance for Skype for Business Cloud Connector Edition, I treated it like I do any of the other campaign topics. Little did I know how hot the subject would become.

Rarely have I seen such a strong response to a marketing campaign. We kicked off the Skype for Business Cloud Connector Edition campaign as we did with similar campaigns, with an email to our distribution list inviting folks to register for our Early Adopter Program for AudioCodes’ all-in-one Skype for Business Cloud Connector Edition appliance. In just the first few days we had a flood of people signing up for the program.

I have to admit, I was surprised. But perhaps I shouldn’t have been. Skype for Business Cloud PBX is a hot subject. Our to Cloud or Not to Cloud White Paper on the introduction of Cloud PBX and how AudioCodes’ CloudBond 365 on-premises appliance for migrating users to the cloud had already topped 1,300 downloads. And now Microsoft released Skype for Business Cloud Connector Edition for those Cloud PBX customers without an existing on-premises Skype for Business deployment, tapping into a large market of companies that want to take advantage of Cloud PBX while maintaining their local PSTN or connectivity to existing telephony infrastructure. Microsoft correctly identified the need for these hybrid solutions and began promoting them.

We, too, identified the potential and the need and were the first vendor to release a Cloud Connector Edition appliance. Though the Microsoft Skype for Business Cloud Connector Edition code is free as a downloadable application, it needs to work with a dedicated server, a Windows 2012 Operating System and a gateway or a session border controller. Rather than have users run off in many directions to integrate all that equipment, the AudioCodes Skype for Business Cloud Connector Edition appliance simplifies things by integrating it all into a single appliance. Built on the Mediant 800 platform, the server, the gateway or SBC and the Windows 2012 OS and licenses are all included, making it simple to deploy.

Perhaps, I shouldn’t have been surprised as to the market reaction. When you think about it, people are looking for this simplicity and are anxious to integrate the Skype for Business Cloud PBX offering in its hybrid format. Well, it’s more work for us in the marketing department, but that’s what makes it fun.

For more information on AudioCodes Cloud Connector Edition appliance, click here.

To register for AudioCodes’ CCE Early Adopter Program, click here.

Skype for Business in the Cloud

Migrating to Skype for Business Cloud PBX the Smart Way

Using a Hybrid Solution Offers the Best of the On-Premises and Cloud-based Worlds

Skype for Business in the Cloud 

Moving towards Cloud PBX

The rapid rise of Microsoft’s Skype for Business is a strong incentive for enterprises to consider deploying the popular Unified Communications suite. The Company’s most recent announcements regarding their on-line version and the replacement of on-premises based PBX with Cloud PBX are also compelling in a period in which the trend to the Cloud is almost universal. However, despite the technical and business advantages of Skype for Business UC, there are many reasons why organizations might want to hold on to a legacy voice system on a temporary or permanent basis. Reasons vary and can range from the need to maintain specialized functionality such as contact centers or alarm systems to investment protection for legacy equipment, to the current functionality gap between the on-premises and cloud-based offerings and even objective availability and regulatory requirements which may mean that Skype for Business Online may not be available at various locations around the world for the foreseeable future.

Planning the Migration to the Cloud

As such, in almost any scenario in the coming years, most enterprises will likely be implementing a migration strategy from a legacy TDM or IP-based PBX system to Microsoft UC, as for all but the smallest of organizations, a full switchover is simply not practical. A smart approach would be to gradually migrate workers who can benefit from the cloud today while keeping other workers who need the full feature set or have other reasons requiring on-premises PSTN connectivity as described above, on the local Skype for Business Server in the near term.

Perhaps the most important thing an enterprise should do in this regard is to develop a voice migration strategy. Such a strategy would compose of several stages including assessing corporate requirements (typically in the headquarters), building an infrastructure that meets those requirements, migrating relevant users to the cloud and finally, expanding that migration by assessing the needs of branch offices, building a corresponding infrastructure and migrating branch users to the cloud as required. By deploying a hybrid system such as AudioCodes’ CloudBond 365, enterprises can benefit from the essential functionality required to ensure a smooth migration to Skype for Business enterprise voice. This can include:

  • Hybrid and pure SBCs which ensure full interoperability between Skype for Business and legacy systems
  • Active Directory integration which enables administrators to control how calls are routed during the migration
  • SBC provided secured SIP trunking connectivity for after the migration is completed

Migrating Smart with a Hybrid System

A deployment of Skype for Business which mixes on-line and on-premises functionality will lay the foundation for a smooth transition to the full cloud solution down the line. The best way to protect the enterprise’s current investments, ensure a full enterprise voice feature set, guarantee that all company branches around the world are serviced and comply with regulations, is with a hybrid solution which offers the best of both worlds and allows the benefits of Unified Communications today with a secure and smooth migration to voice in the cloud when the time is right in the future.

To learn more about how to migrate to Cloud PBX, read AudioCodes’s Application Note: Getting the Cloud Right: A Practical Guide: Migrating users to Cloud PBX with AudioCodes CloudBond™ 365

Make sure to visit us at UC Expo on April 19-20 in London, UK stand #K1016!