Direct Routing the future of hybrid voice with Microsoft Teams

Direct Routing the future of hybrid voice with Microsoft Teams

On May 15th, 2018 Microsoft announced Public Preview of Direct Routing for Microsoft Teams via this blog. You might ask, what is Direct Routing? Direct Routing is the future of hybrid voice with Microsoft Teams, allowing organizations to leverage on-premises voice infrastructure through Teams certified SBC’s (enter AudioCodes). You can find more information by viewing the Microsoft blog Here.

What does this all mean and what benefit do I get?

What exactly does this all mean for you? It depends on where you are in your UC/IC journey. For some, the journey might be moving from an existing PBX to Microsoft Teams calling directly. Others might already be using Skype for Business / Skype for Business Online and ready to make the move to Teams calling. Still, others might have sites around the globe that are not yet able to migrate phone numbers from the local Telco providers into Microsoft Calling Plans.

Organizations looking to migrate to Microsoft Teams calling can now utilize direct SBC connectivity into the Microsoft Teams environment. This allows customers to bring their own PSTN trunk into the Microsoft environment via a Teams Certified SBC. With the combination of Teams and an AudioCodes SBC, organizations will now be able to take full advantage of Microsoft’s Intelligent Communications vision by providing a complete Teams experience for their users.

Direct Routing the future of hybrid voice with Microsoft Teams

What about my environment today and tomorrow?

Customers that currently utilize AudioCodes infrastructure to connect to their existing PBX, Skype for Business on-premises, or Skype for Business Online with Phone System (previously Cloud PBX) are in a great position. In this scenario, you have the ability to leverage your existing infrastructure and repurpose/reconfigure/update it to connect to the Microsoft Teams environment. If that current infrastructure is not already in place or maybe it needs an upgrade, AudioCodes has a large portfolio of certified SBCs that supports from a few sessions all the way up to tens of thousands of current sessions.

The benefit of a complete, unified portfolio is that AudioCodes has a solution to fit your needs today and tomorrow, from physical devices to a full complement of highly scalable virtual instances. Furthermore, depending on the level of functionality required, the SBC portfolio can also provide advanced high availability (HA).

Things to consider with Direct Routing SBCs from AudioCodes

Now that we know of the wide range of options available in Direct Routing scenarios, what about diving into some specific use cases that make the AudioCodes SBC stand out?

  1. Ever wonder what you are going to do with those existing analog devices? How in the world do I plug that analog wire into the cloud? That will likely never happen, but AudioCodes has you covered. Time and time again, the conversation comes up on how to integrate these existing analog devices (think elevator, common area, warehouse and laboratory phones) in organizations both large and small. For these scenarios you can easily place an AudioCodes MediaPack (analog adapter) behind the SBC, providing the necessary connectivity to allow Teams users to communicate with the analog device (and vice versa). Analog in Teams – no problem.
  2. What about sites that cannot have an SBC connect to the open internet and thus directly into Teams? Perhaps these sites only have MPLS back to a centralized site to funnel all outbound traffic. This is most common in larger organizations where local internet is not the best fit for the organization. The SBC can serve dual purposes to handle this situation – a centralized hub that hosts the main infrastructure (aka SBC) along with a spoke at a branch site with a local PSTN breakout. That local PSTN break out could be required due to local regulations or because of a cost-effective contract with a provider. Either way, the AudioCodes solution stack can make this type of scenario possible.
  3. Do you have a local regulation that requires routing of calls based on the location of a user? Specifically, when dialing emergency numbers (911, etc.) do you need to present to call to the PSAP in a specific fashion (aka ELIN)? That is a driving factor to leverage the SBCs ability to utilize the IP address subnets within a network and where the user generated the call to make logical and dynamic routing decisions. With SBCs in the environment, especially connecting to on-premises trunks, AudioCodes has the ability to utilize the SBC routing logic to make intelligent decisions based on the IP address of a particular user. This functionality is critical in emergency (aka 911) environments, especially when it pertains to larger campuses. A person making an emergency request may be pinpointed to a specific floor and room, allowing first responders to granularly identify their location.

What Next?

Now is the time for organizations who are looking to test Direct Routing with Microsoft Teams to contact your local AudioCodes representative or get in touch with AudioCodes via our website. Working with Microsoft for over 12 years, this is just another exciting step in the evolution of Enterprise Voice. AudioCodes is keen to work with you to architect the best path to the Teams future while keeping an eye on existing capabilities. If you already have SBC licenses in your environment, AudioCodes will be able to help determine the best way to connect to the Teams backend. For organizations that are not yet leveraging AudioCodes infrastructure, reach out today to get started with AudioCodes and Direct Routing in Microsoft Teams.

Cast a spell over your SBCs

We’re Off to See the (SBC) Wizard

Try the magic wand that makes SBC configuration easy

In the Wizard of Oz, Dorothy and her companions found themselves trapped in a strange and unfamiliar land where nothing was as it seemed and everything was vastly more complicated than it needed to be. They embarked on a long search for everyday things that most of us usually take for granted, before finding out at the end of the movie that they had them all along but just didn’t know it.

SBC configuration is complex and time-consuming

If you’ve ever had the pleasure of installing SBCs for your customers, you’ll know that each deployment is different and that each SBC has thousands of possible parameters that need to be configured. The complexity of configuring these SBCs not only takes up a huge chunk of time – you also need well-trained (and therefore highly paid) people to do it.

What if there was another way of configuring SBCs that could cut through all the complexity? A splash of color in the middle of the monochrome monotony of network configuration. Well, now there is.

A simple solution to end complex configuration processes

At AudioCodes, our “Oz moment” was realizing that 80% of all SBC installations only use about 20% of the possible configuration parameters. We also understood that any differences between two installations containing the same PBX and SIP trunk service types tended to be very minor indeed. These two factors showed us where to look for an effective solution.

The AudioCodes Mediant SBC Configuration Wizard was designed with one thing in mind – to make the whole SBC configuration process quick and easy.

Cast a spell over your SBCs

As you’d expect, using the SBC Configuration Wizard is simplicity itself. You start by selecting the required IP-PBX model and SIP trunk service. After that, the Wizard walks you through a handful of straightforward and intuitive configuration screens.

Our templates make everything easy

The SBC Configuration Wizard works with a set of interoperability templates for different IP-PBX models and SIP trunk services. The AudioCodes template database currently contains over 35 IP-PBX models and over 95 SIP trunk services. Brand new and updated templates are routinely created by us and are then stored in the AudioCodes cloud. Whenever you open the Wizard, these templates are automatically available for you to use right away.

Once you’ve finished filling in the Wizard screens, you’ll see a summary of all the configuration details. If you’re happy with everything you’ve done so far, you can go ahead and create a configuration file. You can then send this file directly to the SBC, or you can save it for later if you haven’t yet installed the SBC on site. And that’s it.

Ready to go in less than five minutes

In many cases, the SBC will be fully operational at this point. In other cases, although you will be able to route calls through the SBC, you might also need to configure a few additional parameters on the device’s web GUI.

The AudioCodes SBC Configuration Wizard is available on the SBC Web GUI and as a standalone Windows application. The SBC Web GUI is ideal for on-site configuration, whereas the Windows application can be used to configure an SBC ahead of time before its actual installation.

The SBC Configuration Wizard has been used by our customers on thousands of installations, and is a tried and tested way of significantly reducing the length of time it takes to configure AudioCodes Mediant Session Border Controllers (SBCs). You can usually expect to have the first calls going through the SBC in less than five minutes.

In addition, the SBC Configuration Wizard can be used to configure AudioCodes media gateways and Multi-Service Business Routers (MSBRs).

Cast a spell over your SBCs

If you’re deploying AudioCodes Mediant Session Border Controllers (SBCs) in a customer’s network, you owe it to yourself to make configuration simple. Try the AudioCodes SBC Configuration Wizard now and pull back the curtain of complexity. You’ll be glad you did.

Put the Wizard’s magic in your hands today

Get it Now