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Call recording

Skype for Business Recording Made Easy

Call recording

SmartTAP is AudioCodes’ Skype for Business recording platform that offers users a wide range of recording and deployment options, no matter how their Skype for Business network is deployed.  From a simple cloud-based deployment to a more complex hybrid deployment utilizing both cloud and customer premise deployment options, SmartTAP can record customer conversations in an economical, integrated AudioCodes environment.

SmartTAP supports Microsoft Cloud Connector Edition (CCE) for cloud-based environments and can be deployed with any AudioCodes CCE instance.  The key is in the integration between AudioCodes’ SmartTAP and the Mediant platforms where key information and voice paths are exchanged to provide a seamless recording solution.  In a more advanced deployment like a Skype for Business hybrid solution, SmartTAP integrates with CloudBond 365 to provide a completely seamless recording solution and supports all levels of recording including remote users, telephone users, client users and mobility users, all from a single platform.  SmartTAP securely stores Skype for Business recordings in a safe, encrypted format and through digital signature, tracks and prevents any original recording from being tampered with.

 

Skype for Business Deployment Recording Solution
Customer Premise SmartTAP

Supports all call types

Cloud Solution SmartTAP + CCE Appliance

Supports inbound/outbound calls

Hybrid SmartTAP + CloudBond365

Supports all call types

 

SmartTAP also makes it easy to deploy recording for any Skype for Business customer.  Through SmartTAP’s integrated Skype for Business Toolbar, any user can record on demand or save on demand, as well as tag any recording for specific information, directly from their Skype for Business client.  This makes it easy and economical to record conversations and keep them secure and centrally located.  SmartTAP is another quality solution from AudioCodes that expands the power of your Skype for Business deployment and offers an integrated solution at a fraction of the cost of competitors.

To learn more about SmartTAP, click here:

To learn more about AudioCodes Skype for Business Solutions, click here:

 

Come visit us at Microsoft Ignite 2016, September 26-30 in Atlanta, Georgia, at Booth #409.

Want to learn more about our Skype for Business solutions? Click here to request a meeting with our experts at the show.

Unable to attend Ignite but interested in speaking with us? Click here or visit our website or contact your local AudioCodes representative.

UC Innovation Unleashed

Microsoft’s Skype for Business Cloud Connector Edition

The Great Market Reaction to Microsoft’s Skype for Business Cloud Connector Edition

Why I shouldn’t have been Surprised

Microsoft’s Skype for Business Cloud Connector Edition

Among the responsibilities I have in my marketing position at AudioCodes, I manage campaigns. So when I was asked to run a campaign for AudioCodes’ new appliance for Skype for Business Cloud Connector Edition, I treated it like I do any of the other campaign topics. Little did I know how hot the subject would become.

Rarely have I seen such a strong response to a marketing campaign. We kicked off the Skype for Business Cloud Connector Edition campaign as we did with similar campaigns, with an email to our distribution list inviting folks to register for our Early Adopter Program for AudioCodes’ all-in-one Skype for Business Cloud Connector Edition appliance. In just the first few days we had a flood of people signing up for the program.

I have to admit, I was surprised. But perhaps I shouldn’t have been. Skype for Business Cloud PBX is a hot subject. Our to Cloud or Not to Cloud White Paper on the introduction of Cloud PBX and how AudioCodes’ CloudBond 365 on-premises appliance for migrating users to the cloud had already topped 1,300 downloads. And now Microsoft released Skype for Business Cloud Connector Edition for those Cloud PBX customers without an existing on-premises Skype for Business deployment, tapping into a large market of companies that want to take advantage of Cloud PBX while maintaining their local PSTN or connectivity to existing telephony infrastructure. Microsoft correctly identified the need for these hybrid solutions and began promoting them.

We, too, identified the potential and the need and were the first vendor to release a Cloud Connector Edition appliance. Though the Microsoft Skype for Business Cloud Connector Edition code is free as a downloadable application, it needs to work with a dedicated server, a Windows 2012 Operating System and a gateway or a session border controller. Rather than have users run off in many directions to integrate all that equipment, the AudioCodes Skype for Business Cloud Connector Edition appliance simplifies things by integrating it all into a single appliance. Built on the Mediant 800 platform, the server, the gateway or SBC and the Windows 2012 OS and licenses are all included, making it simple to deploy.

Perhaps, I shouldn’t have been surprised as to the market reaction. When you think about it, people are looking for this simplicity and are anxious to integrate the Skype for Business Cloud PBX offering in its hybrid format. Well, it’s more work for us in the marketing department, but that’s what makes it fun.

For more information on AudioCodes Cloud Connector Edition appliance, click here.

To register for AudioCodes’ CCE Early Adopter Program, click here.