VoIP applications need dynamic routing decisions

If it’s Friday, I’ll Take the Scenic Route Home

In my opinion, Waze is the best navigation application in the market today. Actually, Waze is much more than just a navigation app: it’s a community of travelers and commuters who are constantly contributing to form one of the earliest and largest crowd-sourcing platforms. By using on-line navigation data and user notifications, Waze maps traffic jams and sends drivers a variety of notifications including hazardous situations on the road, police presence, and speed cameras.

Call recording

My Skype for Business Calls Need to be Recorded, Right?

Anyone who calls a customer service or tech support line has gotten that “this call may be recorded for quality assurance purposes” announcement in their lifetime.  That typically means that the contact center you called has a recording system and most likely will record your call, whether it’s to understand how their employees handle customer […]

Lifeline providers

Increasing Margins of US Lifeline Providers

Thanks to the FCC-mandated, government-sponsored program, called Lifeline, the financially disadvantaged in the US can receive a cell phone and anywhere from 500 minutes to an unlimited number of minutes and texts every month — at no charge! The Lifeline program ensures that all Americans have the opportunities and security that phone service brings, including being able to connect to jobs, family and emergency services.

Coexistence & Migration

Clouducation Episode #2

I know most people don’t want to hear it, but is it time to start thinking about removing legacy infrastructure and beginning the journey to rolling out a new telephony solution?  The old adage of ‘if it isn’t broken, don’t fix it’ might no longer fit with the rapid pace of change. 

CloudUcation

Clouducation Episode #1

In today’s fast paced and ever changing world, companies are quite often looking to the latest and greatest technology to get the elusive competitive edge.  This is true from the flashy ‘front door’ of their website/mobile app to the more pedestrian – but equally critical – voice infrastructure, especially when deploying Skype for Business.