There’s no doubt about it: a huge shift in voice communication networks is well underway, as enterprises move away from PSTN towards IP. One of the core reasons for this change is that telecom carriers themselves are transitioning from TDM to SIP, in an effort to reduce their equipment’s operating costs, power consumption and footprint, while taking advantage of advances in voice technology.
We live in a complex technology world. A very successful businessman, Sir Richard Branson, once said: “Complexity is your enemy. Any fool can make something complicated. It is hard to keep things simple.” This statement comes to mind again in the context of our S-S-D pitch for CloudBond 365: Simplification, Standardization and Demarcation, three words […]
Just a decade ago, people only considered cloud PBX and IP telephony as cheaper alternatives to legacy on-premise PBX systems and PSTN. Back then, it was mostly small and medium-scale businesses that took note of these cloud-hosted alternative services since large enterprises were already employing top of the line PBX systems customized for their own companies.
Because of the importance of cutting costs and increasing productivity in today’s fast-moving and ever-evolving world, the lure of cloud communications has never been stronger. However, in spite of the cloud’s numerous advantages, there are still significant challenges that need to be addressed, including how to migrate to the cloud while preserving on-premises connectivity with local service providers.
At the upcoming Genesys CX17 events (http://online.audiocodes.com/genesys-cx-events-registration), AudioCodes will present, as part of the new Genesys and AudioCodes partnership, an IP Phone combined with a centralized management application that has been specially designed to increase the productivity of work at home agents (WAHA) and deliver a superior level of customer service. The move towards the […]