Lync voice and Unified Communications are becoming increasingly popular. In this environment, it is natural that innovative solutions for specific requirements within the ever expanding Lync ecosystem are being introduced to the marketplace all the time.
Enterprise Voice for Lync can be accessed through Microsoft’s “Plus” Client Access License (CAL) offering, which in turn can be achieved by either deploying on-Premises Lync devices, or through the cloud-based Office 365 suite (Word, Excel, Outlook, Publisher, and OneNote, Exchange, SharePoint, Yammer and OneDrive). Microsoft’s Office 365 E3 plan, which costs $20 per user per month, provides UC functionality such as presence, IM, mobile clients, peer-to peer video and voice, voice and video conferencing, screen sharing and editing. The E3 plan, however, doesn’t include enterprise voice – the ability to place and receive calls on the PSTN/cellular network and the ability to use the features that allow organizations to essentially replace a PBX with Lync. To benefit from those features, the end-user would need to add an additional $2 a month to upgrade to Microsoft’s E4 plan and benefit from the “Plus” CAL (bringing the monthly cost to $22). However, the customer would need to install on-premises servers and gateways/SBCs to make it happen, requiring skills and resources many small to medium businesses (SMB) may not have.
An innovative solution to bridge the gap for Office 365 users who want to benefit from Enterprise telephony without the steep infrastructure costs is a lucrative opportunity for partners serving SMBs.
A quick glance at recent research shows just how large the potential of such an opportunity might be. According to Gartner, for example, Microsoft Lync as a voice solution grew 106% in 2013. In research conducted by T3I, 80% of SMBs surveyed showed interest in deploying Microsoft Lync, and of those, 40% had interest in enterprise voice. And on the Office 365 side, one estimate had the service at 29.76 million paid subscribers, an increase of 1.32 million new subscribers per month.
Into this gap enters AudioCodes’ One Box 365. Recent conversations we have had with both industry analysts and many of our own customers have validated the strong interest we have seen in the solution since its introduction back in the summer. A hybrid on-premises/cloud solution, One Box provides a one-stop shop for all the critical hardware, software and services required for a successful Lync voice implementation. Combining multiple Lync server roles, gateway and SBC functionality into a single appliance, it comes complete with Lync certified IP phones, an Active Directory Domain Controller, voice quality monitoring capabilities and a dedicated user interface for easy migration provisioning and configuring for Lync users. The end result is an offering which allows customers an intuitive, cost effective and quick way to bring Lync enterprise voice alongside their Office 365 deployments.
Several articles have been published in the past few weeks about the solution.
- An in-depth analysis by Marty Parker of UniComm Consulting and Brent Kelly of KelCor, Inc. using essentially the same methodology they used for theirLync Conference 2014 TCO analysis, determined that the five-year total cost of ownership for One Box 365 would be approximately 60% lower for an organization with 50 to 200 users than a comparable on-premises implementation of Microsoft Lync. To watch a recorded webinar with Marty Parker and Brent Kelly click here:
- Brent Kelly expands on the above TCO analysis using One Box in several different types of Lync deployments in his article in No Jitter.
- Articles by Kevin Keiller and Marty Parker in UC Strategies show how the Lync ecosystem allows for the introduction of innovative solutions answering needs rising from the field.
- John Weber, a Lync Server MVP (2010-2014), takes an in-depth look at One Box in his blog, TsooRad.