SmartTAP is AudioCodes’ Skype for Business recording platform that offers users a wide range of recording and deployment options, no matter how their Skype for Business network is deployed. From a simple cloud-based deployment to a more complex hybrid deployment utilizing both cloud and customer premise deployment options, SmartTAP can record customer conversations in an economical, integrated AudioCodes environment.
SmartTAP supports Microsoft Cloud Connector Edition (CCE) for cloud-based environments and can be deployed with any AudioCodes CCE instance. The key is in the integration between AudioCodes’ SmartTAP and the Mediant platforms where key information and voice paths are exchanged to provide a seamless recording solution. In a more advanced deployment like a Skype for Business hybrid solution, SmartTAP integrates with CloudBond 365 to provide a completely seamless recording solution and supports all levels of recording including remote users, telephone users, client users and mobility users, all from a single platform. SmartTAP securely stores Skype for Business recordings in a safe, encrypted format and through digital signature, tracks and prevents any original recording from being tampered with.
|Skype for Business Deployment||Recording Solution|
Supports all call types
|Cloud Solution||SmartTAP + CCE Appliance
Supports inbound/outbound calls
|Hybrid||SmartTAP + CloudBond365
Supports all call types
SmartTAP also makes it easy to deploy recording for any Skype for Business customer. Through SmartTAP’s integrated Skype for Business Toolbar, any user can record on demand or save on demand, as well as tag any recording for specific information, directly from their Skype for Business client. This makes it easy and economical to record conversations and keep them secure and centrally located. SmartTAP is another quality solution from AudioCodes that expands the power of your Skype for Business deployment and offers an integrated solution at a fraction of the cost of competitors.
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