Call recording

Skype for Business Recording Made Easy

Call recording

SmartTAP is AudioCodes’ Skype for Business recording platform that offers users a wide range of recording and deployment options, no matter how their Skype for Business network is deployed.  From a simple cloud-based deployment to a more complex hybrid deployment utilizing both cloud and customer premise deployment options, SmartTAP can record customer conversations in an economical, integrated AudioCodes environment.

SmartTAP supports Microsoft Cloud Connector Edition (CCE) for cloud-based environments and can be deployed with any AudioCodes CCE instance.  The key is in the integration between AudioCodes’ SmartTAP and the Mediant platforms where key information and voice paths are exchanged to provide a seamless recording solution.  In a more advanced deployment like a Skype for Business hybrid solution, SmartTAP integrates with CloudBond 365 to provide a completely seamless recording solution and supports all levels of recording including remote users, telephone users, client users and mobility users, all from a single platform.  SmartTAP securely stores Skype for Business recordings in a safe, encrypted format and through digital signature, tracks and prevents any original recording from being tampered with.

 

Skype for Business Deployment Recording Solution
Customer Premise SmartTAP

Supports all call types

Cloud Solution SmartTAP + CCE Appliance

Supports inbound/outbound calls

Hybrid SmartTAP + CloudBond365

Supports all call types

 

SmartTAP also makes it easy to deploy recording for any Skype for Business customer.  Through SmartTAP’s integrated Skype for Business Toolbar, any user can record on demand or save on demand, as well as tag any recording for specific information, directly from their Skype for Business client.  This makes it easy and economical to record conversations and keep them secure and centrally located.  SmartTAP is another quality solution from AudioCodes that expands the power of your Skype for Business deployment and offers an integrated solution at a fraction of the cost of competitors.

To learn more about SmartTAP, click here:

To learn more about AudioCodes Skype for Business Solutions, click here:

 

Come visit us at Microsoft Ignite 2016, September 26-30 in Atlanta, Georgia, at Booth #409.

Want to learn more about our Skype for Business solutions? Click here to request a meeting with our experts at the show.

Unable to attend Ignite but interested in speaking with us? Click here or visit our website or contact your local AudioCodes representative.

UC Innovation Unleashed

Moving your users to the cloud

You have made the decision to migrate to the cloud, now what?

AudioCodes User Pack Management Pack 365 helps move your users to the cloud

Moving your users to the cloud

In today’s age of cloud communications – driven in large part by the attractiveness of Microsoft’s Cloud PBX – the pull to move to the cloud is strong. Organizations large and small are spending significant time, energy, and money to determine if and how cloud fits into their communications strategy. Though not quite to the level of agony, it certainly isn’t a straightforward decision process with many things to consider, pro’s here and con’s there. I will save that discussion for another day and assume you have already made the decision to start your migration to the cloud. So, what’s next?

This is a question I get asked on a surprisingly frequent basis. Many companies see the decision to move to the cloud as the most difficult in the overall process. Unfortunately, this is not always the case – taking that first step, moving that first group of users, often creates a challenge – unknown complexities, hidden challenges, user pushback, lack of required skills, and just being overwhelmed at the whole idea.  I will focus the remainder of the discussion around the ‘lack of skills required’ challenge as it tends to be one of the key roadblocks to success during the actual migration process.

I have seen many organizations struggle to manage users by leveraging a combination of PowerShell scripts, admin portals and other point tools to set policies and migrate users. It’s not that these methods don’t work – they can, it is more related to depth of skillset required, disparity of interface, and lack of automation. PowerShell itself is an amazingly powerful utility – but one that requires a fair amount of effort to master. Imagine turning over the migration and day to day user management via PowerShell to your helpdesk. Not often a recipe for success.

If only there was a solution in the market that would provide ‘one click’ simplicity to take current users and get them into the cloud, enable the right policies, and automate much of the day to day? Spoiler alert, AudioCodes new User Management Pack 365 – born from the CloudBond 365 solution – is that solution.

By consolidating your various ‘forests’ across prem and cloud into a consolidated web UI, UMP365 provides a single interface to complete the migration and subsequent full user lifecycle and identify management. Hybrid Cloud Simplicity.

Over the past several years, the ‘brains’ for UMP365 has been finely tuned by powering the user management capabilities built into CloudBond 365 – the industry leading all-in-one hybrid solution for Skype for Business. Realizing the need to help companies take that next step no matter their current Microsoft Lync or Microsoft Skype for Business deployment, the solution was extracted and packaged as standalone software solution.

There is little doubt the cloud is here to stay and the need to migrate is only a matter of time. Instead of leaving it to chance and introducing risk into the project, take advantage of the solution designed to make this effort simple.

You can now confidently answer the question “What’s Next” with AudioCodes User Management Pack 365.

To learn more about AudioCodes User Management Pack 365, http://www.audiocodes.com/products/user-management-pack-365:

Come visit us at Microsoft Ignite 2016, September 26-30 in Atlanta, Georgia, at Booth #409.

Want to learn more about our Skype for Business solutions? Click here to request a meeting with our experts at the show.

Unable to attend Ignite but interested in speaking with us? Click here or visit our website or contact your local AudioCodes representative.

UC Innovation Unleashed

Microsoft WPC Toronto

Done with WPC and Getting Ready for Ignite 2016

Getting ready for Ignite at Atlanta soon, and I can tell you, we have some more innovation up our sleeve.  Stay tuned, we will be announcing some cool stuff before Ignite.

Once again, this year I had the privilege of attending Microsoft’s World Partner Conference in Toronto, Canada. Microsoft’s premier partner event generates much anticipation among its channel and technology partners who come in their droves to learn about the latest developments in Microsoft’s technology and products, as well as to network with existing and potential business partners.

Microsoft WPC Toronto

So it came as no surprise that this year was no exception.  Boy, oh boy, it was a busy event!
I had back-to-back meetings with lots of system integrators and service providers who are actively promoting on-premises implementations of Microsoft Skype for Business.  All of them are also starting to align with Microsoft on Cloud PBX as part of Office 365.

… everyone seems convinced about the technological and financial benefits of cloud communications, but there is reluctance to adopt all at once

One recurring theme that came up in conversations with the partners was that pretty much everyone seems convinced about the technological and financial benefits of cloud communications, in general, and Microsoft’s cloud offering including Office 365 and Cloud PBX. At the same time, there is an apparent reluctance by some customers to fully adopt cloud-based communications solution at once. And while many, if not most, customers are planning to take their communications infrastructure completely off premises at some point in the future, relatively few have actually made the move so far with most opting for a hybrid implementation.

So what is deterring these companies from adopting a full cloud solution? Some make the “if it ain’t broke don’t fix it” argument while others are worried about disrupting users’ working habits. Others simply don’t feel comfortable with handing over control of their communications systems to a third party.

I believe in taking the plunge when it comes to disruptive, innovative technologies that will bring business benefits in the longer term. Of course, these changes can’t be taken lightly, which is why companies need a robust migration strategy and the technological tools to make the migration a success.

…for standalone, on-prem solution or in hybrid (on-prem/cloud) mode we offer the CloudBond 365 all-in-one UC appliance.

…for customers who do not require some users to be kept on premises, our Cloud Connector Edition Appliance delivers voice connectivity

Here at AudioCodes, we have been putting our minds to solving these issues of migration to cloud services for quite some time now, especially when it comes to Microsoft UC environments. For companies wanting a simple and rapid deployment of Skype for Business as a standalone, on-prem solution or in hybrid (on-prem/cloud) mode we offer the CloudBond 365 all-in-one UC appliance. In addition, for customers who do not require some users to be kept on premises, our Cloud Connector Edition Appliance delivers flexible on-prem voice connectivity for the Microsoft Cloud PBX users.

What makes these solutions particularly interesting is that both CloudBond 365 and the CCE appliance run on the same hardware platform so that when a company has completed its migration to Cloud PBX, the CloudBond 365 appliance can be converted to a CCE Appliance via a simple software update. We believe that the simplicity of these solutions, along with the fact that they are based on our Microsoft-certified SBC and gateway platforms, should help putting concerned IT managers’ minds at rest. They allow companies to control the pace of their cloud migration without compromising on functionality or efficiency.

CloudBond 365 appliance can be converted to a CCE Appliance via a simple software update.

Some of the partners asked me which path I recommend:  Go with CloudBond 365 for hybrid deployment, or go with CCE along with Cloud PBX?  My answer always is that we enable our partners and customers to choose the path that’s right for them.

When a customer doesn’t feel comfortable going all-in with the Cloud PBX proposition, I think that rolling with CloudBond 365 makes a lot of sense. In certain cases, the feature set that the customer wants is still not available on Cloud PBX.  Stalling the decision gives Cisco the opportunity to revisit the customers as part of a data network refresh, and offer a bundled offering to get them to stay with CUCM.  Getting the train out of the station and starting the Microsoft UC experience rolling quickly is the right choice and is implemented with our CloudBond 365.

Getting ready for Ignite at Atlanta soon, and I can tell you, we have some more innovation up our sleeve.  Stay tuned, we will be announcing some cool stuff before Ignite. Make sure you don’t miss any of our latest news and announcements by following us on Twitter, LinkedIn and Facebook.

Come visit us at Microsoft Ignite 2016, September 26-30 in Atlanta, Georgia, at Booth #409.

Want to learn more about our Skype for Business solutions? Click here to request a meeting with our experts at the show.

Unable to attend Ignite but interested in speaking with us? Click here or visit our website or contact your local AudioCodes representative.

UC Innovation Unleashed

Management System

Amazing Savings with a Managed IP Phone System

Management System

In a recent No Jitter blog entitled Managing IP Phones Goes Way Beyond Provisioning, I pointed out how much more powerful a managed IP Phone system is than simple provisioning and that this power and flexibility can bring considerable cost savings to an IT department. This wasn’t just marketing talk. In this blog, I want to tangibly demonstrate how this savings is achieved and what kind of numbers we are talking about.

To do this, I want to take a real-world example of a large enterprise that has deployed 20,000 IP phones amongst its employees. There are several levels to the cost savings, but it starts with the basic element of a managed IP phone solution saving countless help desk hours by providing IT the ability to remotely detect, correct and configure IP phones rather than the need to speak with the user and figure out the problem. If the average time per help desk call to figure out the problem without the managed system is conservatively 15 minutes, with the managed system, that time is cut down to just several minutes – we’ll go with 3. If the cost of a help desk worker is $50 an hour, then the savings would be reflected in the amount of help desk calls multiplied by the savings in time between 3 and 15 minutes.

Below, we look at a three-year model in which the amount of help desk calls will no doubt decrease over time as the system is used. Again, with a conservative estimate, if in the first year we can expect at least 20% of the 20,000 IP Phone users to have a single help desk call, going down to 10% in year two and 5% in year three, the savings can reach $70,000 over the three-year period. In reality, the amount of help desk calls could be as much as double ($140,000), the savings increasing accordingly.

IP Phone TCO

But that’s only part of the savings story. The IP Phone Manager allows for zero-touch customized configuration for multisite deployments. Such customization without a central management tool would require a pre-staging service from an integrator, estimated to be around $5-$10 per phone. Thus in the case of a 20,000 phone rollout, that could mean an additional $100-200K in savings.

And finally, AudioCodes IP Phones support SILK, the native Skype for Business vocoder. This vocoder delivers the best end-to-end voice quality experience available, further reducing the load on the help desk by eliminating call quality complaints which are possible in VoIP networks. But beyond the user experience and business productivity enhancement, the SILK vocoder consumes as much as 50% less bandwidth as compared to other IP Phones vocoders. This directly translates into the ability to save on remote branch MPLS access capacity and costs. In some cases, where dedicated bandwidth is allocated for voice traffic, this can lead to 50% less bandwidth consumption and MPLS costs.

In sum, the ability to manage IP phones with a system such as the AudioCodes IP Phone Manager, can lead to significant savings for a company.

AudioCodes IP Phone Manager Express is a freely downloadable Windows application that enables you to manage up to 500 AudioCodes IP phones efficiently from a single location.

The AudioCodes One Voice Operation Center IP Phone Manager, can support higher capacities.

Migrating to Skype for Business Cloud PBX Microsoft Ovum AudioCodes

Migrating to Skype for Business Cloud PBX: Play by Play Analysis

A Microsoft, Ovum and AudioCodes Joint Webinar

Microsoft Ovum AudioCodes Webinar

I have been accused of being a crazy sports fan. And I’m guilty. We may be in the midst of the Major League Baseball season, but American football is just around the corner. So when we discussed with our friends at Microsoft and Ovum doing a webinar on the adoption of Skype for Business Cloud PBX in an ESPN Sports Center-like setting, I was really excited!

Skype for Business adoption has been amazing, and we at AudioCodes, have been right in the thick of it with our One Voice for Skype for Business solution which includes among other things, CloudBond 365, Skype for Business Cloud Connector Edition appliance and our 400 series IP Phones. We understand that it is going to take a sustained drive approach to ensure success, to borrow one football term, as there are migration issues at work here, particularly to the cloud. There will also be a need to change plans when the unexpected happens, as with a Quarterback’s audible play calling at the line of scrimmage to borrow another.

Likened to football plays, we aim to analyze Skype for Business adoption together with experts from Microsoft, AudioCodes and Ovum Research in what promises to be a unique-style webinar on the subject on June 14, 2016 at 11:00 am EDT.

Register Here

Here is a quick summary of what to expect:

  • The Pre-game Analysis: Skype for Business Cloud PBX industry adoption trends
  • The Sustained Drive: Living with BYOSIP, interoperability, migration and co-existence issues
  • The Audible – Adapting to Requirements: The case for a hybrid deployment and maintaining local PSTN connectivity
  • The End Around: Getting past resistance when introducing a new UC experience
  • The Two Minute Drill: Getting the deployment right calmly and quickly while under pressure
  • The Post Game Analysis: Final thoughts

Guest Commentators: 

Jamie Stark

 

 

 

Jamie Stark, Senior Product Marketing Manager
Microsoft

Brian Riggs

 

 

 

Brian Riggs, Principal Analyst
Ovum

Mor Hezi

 

 

 

Mor Hezi, VP, Business Development
AudioCodes

Register Here

 

Microsoft’s Skype for Business Cloud Connector Edition

The Great Market Reaction to Microsoft’s Skype for Business Cloud Connector Edition

Why I shouldn’t have been Surprised

Microsoft’s Skype for Business Cloud Connector Edition

Among the responsibilities I have in my marketing position at AudioCodes, I manage campaigns. So when I was asked to run a campaign for AudioCodes’ new appliance for Skype for Business Cloud Connector Edition, I treated it like I do any of the other campaign topics. Little did I know how hot the subject would become.

Rarely have I seen such a strong response to a marketing campaign. We kicked off the Skype for Business Cloud Connector Edition campaign as we did with similar campaigns, with an email to our distribution list inviting folks to register for our Early Adopter Program for AudioCodes’ all-in-one Skype for Business Cloud Connector Edition appliance. In just the first few days we had a flood of people signing up for the program.

I have to admit, I was surprised. But perhaps I shouldn’t have been. Skype for Business Cloud PBX is a hot subject. Our to Cloud or Not to Cloud White Paper on the introduction of Cloud PBX and how AudioCodes’ CloudBond 365 on-premises appliance for migrating users to the cloud had already topped 1,300 downloads. And now Microsoft released Skype for Business Cloud Connector Edition for those Cloud PBX customers without an existing on-premises Skype for Business deployment, tapping into a large market of companies that want to take advantage of Cloud PBX while maintaining their local PSTN or connectivity to existing telephony infrastructure. Microsoft correctly identified the need for these hybrid solutions and began promoting them.

We, too, identified the potential and the need and were the first vendor to release a Cloud Connector Edition appliance. Though the Microsoft Skype for Business Cloud Connector Edition code is free as a downloadable application, it needs to work with a dedicated server, a Windows 2012 Operating System and a gateway or a session border controller. Rather than have users run off in many directions to integrate all that equipment, the AudioCodes Skype for Business Cloud Connector Edition appliance simplifies things by integrating it all into a single appliance. Built on the Mediant 800 platform, the server, the gateway or SBC and the Windows 2012 OS and licenses are all included, making it simple to deploy.

Perhaps, I shouldn’t have been surprised as to the market reaction. When you think about it, people are looking for this simplicity and are anxious to integrate the Skype for Business Cloud PBX offering in its hybrid format. Well, it’s more work for us in the marketing department, but that’s what makes it fun.

For more information on AudioCodes Cloud Connector Edition appliance, click here.

To register for AudioCodes’ CCE Early Adopter Program, click here.

Skype for Business in the Cloud

Migrating to Skype for Business Cloud PBX the Smart Way

Using a Hybrid Solution Offers the Best of the On-Premises and Cloud-based Worlds

Skype for Business in the Cloud 

Moving towards Cloud PBX

The rapid rise of Microsoft’s Skype for Business is a strong incentive for enterprises to consider deploying the popular Unified Communications suite. The Company’s most recent announcements regarding their on-line version and the replacement of on-premises based PBX with Cloud PBX are also compelling in a period in which the trend to the Cloud is almost universal. However, despite the technical and business advantages of Skype for Business UC, there are many reasons why organizations might want to hold on to a legacy voice system on a temporary or permanent basis. Reasons vary and can range from the need to maintain specialized functionality such as contact centers or alarm systems to investment protection for legacy equipment, to the current functionality gap between the on-premises and cloud-based offerings and even objective availability and regulatory requirements which may mean that Skype for Business Online may not be available at various locations around the world for the foreseeable future.

Planning the Migration to the Cloud

As such, in almost any scenario in the coming years, most enterprises will likely be implementing a migration strategy from a legacy TDM or IP-based PBX system to Microsoft UC, as for all but the smallest of organizations, a full switchover is simply not practical. A smart approach would be to gradually migrate workers who can benefit from the cloud today while keeping other workers who need the full feature set or have other reasons requiring on-premises PSTN connectivity as described above, on the local Skype for Business Server in the near term.

Perhaps the most important thing an enterprise should do in this regard is to develop a voice migration strategy. Such a strategy would compose of several stages including assessing corporate requirements (typically in the headquarters), building an infrastructure that meets those requirements, migrating relevant users to the cloud and finally, expanding that migration by assessing the needs of branch offices, building a corresponding infrastructure and migrating branch users to the cloud as required. By deploying a hybrid system such as AudioCodes’ CloudBond 365, enterprises can benefit from the essential functionality required to ensure a smooth migration to Skype for Business enterprise voice. This can include:

  • Hybrid and pure SBCs which ensure full interoperability between Skype for Business and legacy systems
  • Active Directory integration which enables administrators to control how calls are routed during the migration
  • SBC provided secured SIP trunking connectivity for after the migration is completed

Migrating Smart with a Hybrid System

A deployment of Skype for Business which mixes on-line and on-premises functionality will lay the foundation for a smooth transition to the full cloud solution down the line. The best way to protect the enterprise’s current investments, ensure a full enterprise voice feature set, guarantee that all company branches around the world are serviced and comply with regulations, is with a hybrid solution which offers the best of both worlds and allows the benefits of Unified Communications today with a secure and smooth migration to voice in the cloud when the time is right in the future.

To learn more about how to migrate to Cloud PBX, read AudioCodes’s Application Note: Getting the Cloud Right: A Practical Guide: Migrating users to Cloud PBX with AudioCodes CloudBond™ 365

Make sure to visit us at UC Expo on April 19-20 in London, UK stand #K1016!

AudioCodes at Enterprise Connect 2016

Today, Tomorrow, and In-Between: Skype for Business Observations with Fortune 50 companies

On my flight back to Israel from Enterprise Connect 2016 at Orlando, I decided to recap my top 3 observations about Skype for Business from spending time with some of our largest customers.  During the show, I sat down with one of the world’s largest energy companies, one of the biggest pharma producers, and one huge food maker that feeds us. They all deploy Lync/SfB and they all shared the following views.

AudioCodes at Enterprise Connect 2016

A vision is not enough

“Yeah, I get what Microsoft is trying to do with CloudPBX, but…” was a common amongst them.  Seems the “Everything Cloud” vision is compelling when left described by 2 words only.  Numerous caveats are observed:

  • How do I gradually migrate there? Because overnight replacement of a great number of PBX’s serving x0000s of users is clearly not an option.
  • Do I really want to relinquish control of all my users to a Front-End server that is hosted by Microsoft? I understand Microsoft is racing Google and wants as many Enterprise users on their cloud as possible, but is that good for my company, or just for Microsoft? Can I customize to preserve my competitive enterprise edge?

Show me the money savings

Microsoft seems to have correctly identified that the heavy monthly costs of conferencing services is something these enterprises love to cut.  Offering simple, hop on/off services right within SfB, with intuitive integration into Outlook is clearly a compelling proposition.  However, if I am going to send all my global voice traffic to the cloud for conferencing, I must guarantee excellent voice quality and experience.  Getting this done requires costly MPLS infrastructure.  How do I calculate the actual cost or savings by moving to the cloud?  Overall, it seems Microsoft still hasn’t convinced these customers that the TCO through the cloud offering and on a global level, is a favorable one.

Old habits are hard to break

A clean, wire-free workspace with voice, video and chat integration, and slick “click to everything”.  Nirvana!

There are a few “Buts”…

Not all of the employees easily say goodbye to their phones and switch over to headsets.  Nor are they proving responsible to own a small and expensive wireless ear piece, without losing or taking it out of their pants before washing. The bigger “over the head” headsets annoy some of the users, and it seems most “Born before 1980” are used to transferring a call by a push of a button, and hate reaching out to their computer for that.  Last, but not least, it seems a great number of the international markets associate a desk phone with seniority and status.  Seems the IP Phone is going to be with us for a good number of years to come.

 

Read more

CloudBond 365 gradual migration to CloudPBX

VoIPerfect less-MPLS solution for resilient, quality-assured VoIP

AudioCodes IP Phones with IT management tools for SfB

Transition to Cloud PBX

Start the Transition to Cloud PBX Today with a Hybrid Hybrid Environment

Transition to Cloud PBX

One of the biggest challenges today with the vision of transitioning to Microsoft’s recently released Cloud PBX revolves around matching business needs with available features. Although Cloud PBX is on a rapid pace to parity with Skype for Business Server, some of the advanced features are only available on-premises for the foreseeable future. For example, a user who migrates to Cloud PBX today won’t be able to take advantage of features like response groups or integration with contact center software.  In addition, the organization will not be able to use existing analog / fax lines or common area phones.  So the question is, what can you do if you’re interested in making the move over to the cloud but you can’t afford to compromise when it comes to features? One choice is to wait, but I believe the true answer lies in what we call a hybrid hybrid environment.  Yes, you read that correctly – a hybrid hybrid environment.

Bridging the Limitation & Availability Gap

Microsoft has basically allowed – and even encouraged – people to live in a sort of hybrid environment.  Users can essentially take advantage of the Cloud PBX features and functionality that exist today while keeping their existing T1s or SIP trunks. This hybrid deployment gives them the ability to do IM, chat, and video calls with other Skype for Business and Skype users – but limitations as compared with a traditional PBX exist.

Features aside, it’s also now possible to have voice calling plans coming from Microsoft services in the form of DIDs in the cloud (PSTN Calling). Unfortunately, Microsoft is encountering the limitations and regulatory pressures of essentially becoming a carrier.  As a result, it’s going to take them quite some time before they’ll be able to provide DIDs in regions outside of the US.

These limitations and challenges is where the hybrid hybrid model comes into play. (‘hybrid hybrid environment’ is a phrase we commonly use here in AudioCodes) For customer environments today, it means that as long as they have a full Skype for Business Server environment on-premises, they’ll be able to leverage the best of both worlds with some users in Cloud PBX and other on-premises leveraging full features and connectivity such as T1s, E1s, etc.  That is a huge benefit for customers – allowing them to take advantage of the promise of the cloud while staying grounded in the reality of users’ needs today.

The Best of Both Worlds Option

The hybrid hybrid model is something we speak about quite often with our customers and partners.  Today, it’s simply the only way to enable real PBX replacement and smoothly and easily get select users around the world on Cloud PBX while still having the ability to leverage full voice features with on-premises connectivity.

Organizations can pick and choose which users will have the feature set of Cloud PBX and which will be enabled for full Skype for Business Server.  They’ll be able to take advantage of features that aren’t ready for the cloud such as response groups or integration with analog phones/common area phones immediately.  My experience is these are key features that businesses need (especially in larger environments) and subsequently can delay adoption.  In a hybrid hybrid environment, you’ll have a full Skype for Business experience without having to delay the migration process to cloud PBX.

CloudBond 365 Q&A Part 1

You Asked About CloudBond 365: Part 1

As part of the recent launch of AudioCodes CloudBond 365, we conducted webinars with our global partners. The events generated considerable interest. Given the many good questions we received from both our partners and the general audience regarding the new platform, we decided to publically share these questions so that everyone can benefit and learn from them.

CloudBond 365 Q&A Part 1

CloudBond 365 is a solution for the data center, customer premises or the branch. It is a versatile all-in-one Skype for Business appliance designed for hybrid environments or a full on-premises Skype for Business deployment that combines the best of the Skype for Business server, the cloud-PBX and the service provider’s voice services. CloudBond 365 is available as a hardware box (Standard, Pro and Enterprise Box Editions) or as a Virtual Appliance.

We have divided the questions we received about CloudBond 365 into several categories, each of which will get dealt with in a separate blog over the coming weeks.  In this first instalment, we tackle the questions of upgrading to CloudBond 365 from AudioCodes One Box 365 as well as connectivity and integration issues.

Regarding upgrades: We want to emphasize that all One Box 365 units are eligible for upgrade to the CloudBond 365 firmware. The actual upgrade path will be communicated by AudioCodes in the near future.

The following questions were asked regarding connectivity and integration:

How does directory integration work? Does CloudBond 365 have FIM/AD?

The CloudBond 365 Active Directory Connector is an application developed by AudioCodes. It is FIM like and allows for synchronizing user attributes with the customer user forests while simplifying the deployment and creating a clear point of demarcation.

Can multiple CloudBond 365 units be connected into an Office 365 tenant?

Indeed they can.

CloudBond™ 365 can be connected to Office 365 to allow:

  • Exchange Online UM integration
  • Support for Hybrid topology
  • Support for On-Prem PSTN for Cloud PBX

Does AudioCodes offer a full UCMA connection to all users?

UCMA can only work with an On-prem FE server. Trusted applications can work only on an on-premises server.

What can you say about resiliency?

Resiliency can be achieved by using two units of CloudBond 365 in a pool pair. The deployment wizard simplifies the settings of the pool pair.

CloudBond 365 can be deployed as a BPA in a Skype for Business private Cloud to achieve full branch UC resiliency.

 

If you have any additional questions on these topics or any other topic, feel free to reach out to us.

Please check back for our next instalment of the CloudBond 365 Q&A which will focus on Sizing, Licensing and Pricing issues.

Further reading: