In a recent No Jitter blog entitled Managing IP Phones Goes Way Beyond Provisioning, I pointed out how much more powerful a managed IP Phone system is than simple provisioning and that this power and flexibility can bring considerable cost savings to an IT department. This wasn’t just marketing talk. In this blog, I want to tangibly demonstrate how this savings is achieved and what kind of numbers we are talking about.
To do this, I want to take a real-world example of a large enterprise that has deployed 20,000 IP phones amongst its employees. There are several levels to the cost savings, but it starts with the basic element of a managed IP phone solution saving countless help desk hours by providing IT the ability to remotely detect, correct and configure IP phones rather than the need to speak with the user and figure out the problem. If the average time per help desk call to figure out the problem without the managed system is conservatively 15 minutes, with the managed system, that time is cut down to just several minutes – we’ll go with 3. If the cost of a help desk worker is $50 an hour, then the savings would be reflected in the amount of help desk calls multiplied by the savings in time between 3 and 15 minutes.
Below, we look at a three-year model in which the amount of help desk calls will no doubt decrease over time as the system is used. Again, with a conservative estimate, if in the first year we can expect at least 20% of the 20,000 IP Phone users to have a single help desk call, going down to 10% in year two and 5% in year three, the savings can reach $70,000 over the three-year period. In reality, the amount of help desk calls could be as much as double ($140,000), the savings increasing accordingly.
But that’s only part of the savings story. The IP Phone Manager allows for zero-touch customized configuration for multisite deployments. Such customization without a central management tool would require a pre-staging service from an integrator, estimated to be around $5-$10 per phone. Thus in the case of a 20,000 phone rollout, that could mean an additional $100-200K in savings.
And finally, AudioCodes IP Phones support SILK, the native Skype for Business vocoder. This vocoder delivers the best end-to-end voice quality experience available, further reducing the load on the help desk by eliminating call quality complaints which are possible in VoIP networks. But beyond the user experience and business productivity enhancement, the SILK vocoder consumes as much as 50% less bandwidth as compared to other IP Phones vocoders. This directly translates into the ability to save on remote branch MPLS access capacity and costs. In some cases, where dedicated bandwidth is allocated for voice traffic, this can lead to 50% less bandwidth consumption and MPLS costs.
In sum, the ability to manage IP phones with a system such as the AudioCodes IP Phone Manager, can lead to significant savings for a company.
AudioCodes IP Phone Manager Express is a freely downloadable Windows application that enables you to manage up to 500 AudioCodes IP phones efficiently from a single location.
The AudioCodes One Voice Operation Center IP Phone Manager, can support higher capacities.