AudioCodes Huddle Room Solution | Don’t let distance stop your people talking feature

The AudioCodes Huddle Room Solution

Don’t let distance stop your people talking

Last week, I went on a whistle stop tour of Europe to meet some AudioCodes customers. It was, as usual, a pretty hectic schedule. On my last day before flying home, I was sitting outside a coffee shop sipping a nice short espresso, waiting to join a conference call with a long-standing customer, John. It was, indeed, a perfect way to round off my trip.

The AudioCodes Huddle Room Solution | Don’t let distance stop your people talking

Ironically, this conference call had been arranged because John had expressed an interest in the AudioCodes Huddle Room Solution – a room system specially designed for getting the most out of Skype for Business meetings. I say ironically, because practically every conference call-related myth, stereotype and cliché reared its head during this meeting. But it turned out to be the best marketing opportunity for our solution that I could have wished for.

After several long minutes had passed, I was admitted to the meeting, with John apologizing profusely for the delay. Evidently, he had been struggling to initiate the meeting.

This proved to be a great starting point for our conversation. I began by explaining to John that simplicity is the key with the AudioCodes Huddle Room Solution, and that initiating or joining a conference call is very easy and straightforward. You just press one of two buttons on the console’s head unit screen – MEET NOW to start an ad hoc meeting, and CALENDAR to review your daily agenda and select the meeting you want to join.

I began by outlining some of the unique features of the Huddle Room Solution. John wanted his IT manager, Anni, to join the meeting. Anni was working offsite for the day, so John had to search for the correct PIN code for this specific conference call and send it to her before she could finally log in from her mobile phone. Eventually, she was with us. This seemed like a good moment to point out that the AudioCodes Huddle Room Solution lets you add a participant to any call quickly and easily with just a few clicks. And all participants can see who else is participating and who the meeting organizer is.

While I was explaining how simple it is to deliver meeting information and PIN codes directly via the head unit, our call was interrupted by the sound of a plane passing overhead at John’s location. When we resumed the call, I told them that the Huddle Room Solution neatly avoids such disturbances by allowing you to mute any or all participants for any reason, just as you can with the Skype for Business client.

In fact, everything that you’re familiar with in Skype for Business – and plenty more besides – can be done from the Huddle Room Solution’s control interface. For example, if a confidential topic comes up during a meeting you can go private simply by picking up the handset.

Anni said that the thing she looks most closely at with any new technology purchases – apart from quality and reliability, of course – is easy and effective troubleshooting. I explained that we at AudioCodes always aim to provide comprehensive holistic solutions, and the Huddle Room Solution is no exception to this. Beyond giving you amazing sound quality, we take it even further by empowering your IT team with our dedicated management tool.

This powerful yet simple tool makes managing the Huddle Room Solution simplicity itself. You can relax in the knowledge that your huddle room will always be available for use – with the most up to date software and voice quality optimization – whenever you need it. Even better, any problems can be dealt with remotely by your IT people.

With only a few hours left before my flight, and with John sounding very enthused by our conversation, I arranged to have some samples sent to him so he could see – and hear – for himself what the Huddle Room Solution can do.

A week after they received the samples, I got a call from Anni. It was great news. She and John were so impressed by the Huddle Room Solution’s superior acoustics and ease-of-use that they decided to order several units.

I thought back to that pre-flight espresso, and how much easier my al fresco conference call with John would have been with the Huddle Room Solution already in place – because no matter where you are, it really does turn any space into a meeting space.

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We at AudioCodes always aim to provide comprehensive holistic solutions, and the Huddle Room Solution is no exception to this. Beyond giving you amazing sound quality, we take it even further by empowering your IT team with our dedicated management tool.

CloudBond 365 and SBC at HQ reconfiguration

Meet AudioCodes’ CloudBond 365 OPCH – Future-Proofed for Microsoft Teams

The real alternative for Cloud Connector Edition and coexistence

While out on the road to present the AudioCodes strategy around the Microsoft Teams journey in the weeks after Microsoft Ignite 2017, it became clear to me that we’d had the right vision back in 2014 when we introduced CloudBond 365. The resource forest model as a foundation for each member of the CloudBond 365 family demonstrates more than ever that our CloudBond 365 solutions enable our customers and partners to be future-proof.

CloudBond 365 and SBC at HQ reconfiguration

CloudBond 365 and SBC at HQ reconfiguration

After the announcements at Microsoft Ignite 2017, we at AudioCodes are highlighting the ability of CloudBond 365 to serve as an OPCH. For those of you who aren’t familiar with this Microsoft acronym, OPCH stands for On-Premises Configuration Hybrid. As such, our CloudBond 365 OPCH is a PSTN connectivity appliance for Skype for Business Online, and serves as an alternative to Cloud Connector Edition (CCE) where coexistence with Skype for Business Server is required. Paul Cannon’s Microsoft blog refers directly to such third-party OPCH specific appliances for those who don’t want to modify their main deployment.

Over the past few weeks, our partners have been asking me when CloudBond 365 OPCH will become available, strongly indicating that they are continuing to enable Skype for Business Online users with Cloud PBX (now renamed Phone System) in a future-proof way.

The OPCH deployment model has been supported ever since the introduction of CloudBond 365, which means that we have this solution available right now. In the past, we referred to the solution as Skype for Business Hybrid Voice. Today, we refer to it by the OPCH acronym. As a matter of fact, most of our CloudBond 365 appliances installed over the past few years are deployed in this Hybrid Voice model, enabling voice services for Skype for Business Online. The exact same CloudBond 365 solution will also bring voice capability to Microsoft Teams in the future, through Direct Connect.

Something that will be new to our CloudBond 365 family ties in very well with Microsoft’s announcement that Modern Authentication for Skype for Business Server has gone to Public Preview. This allows CloudBond 365 to authenticate Skype for Business users against the Azure Active Directory, eliminating the need to set up bidirectional trusts between CloudBond 365 and the on-premises user forest(s). For topologies that are now supported in Public Preview, please read this.

It is also important to note that our entire CloudBond 365 family of solutions have User Management Pack 365 built-in. This is a powerful but simple web portal that ensures a smooth deployment and provides a single pane of glass across all Skype for Business deployment models.

If we go back to Paul Cannon’s blog, we can see Microsoft’s recommendation for enabling on-premises Skype for Business for Hybrid PSTN. This is an excellent moment to point out that User Management Pack 365 sits intuitively on top of existing on-premises Skype for Business deployments, connecting the enterprise environment with Microsoft Office 365 (‘split domain’) via special connectors. After the initial setup, UMP 365 empowers IT departments by facilitating a gradual and fully controlled migration to Microsoft’s Phone System today, and to Microsoft Teams in the future, from any existing Skype for Business deployment.

Our goal is to help our partners and customers stay on track with their journey to intelligent communications across Skype for Business Server and Microsoft Teams. For me personally, it has been very refreshing and rewarding to hear from our community over the past few weeks that we have exactly the right solution – at exactly the right time – to do just that.

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After the announcements at Microsoft Ignite 2017, we at AudioCodes are highlighting the ability of CloudBond 365 to serve as an OPCH. Our goal is to help our partners and customers stay on track with their journey to intelligent communications across Skype for Business Server and Microsoft Teams.

AudioCodes in the Spotlight at Microsoft Ignite or was I just Dreaming?

It’s one of those movie clichés, isn’t it? Something awesome happens to the star of the movie and he or she can’t believe it. “Did that really happen or was I dreaming?” “Someone pinch me so I know this is real!”

I still go back and read the session summary by Jonathan McKinney, just about every day….   But, first things first…

Microsoft Ignite 2017

Microsoft Ignite 2017

Well, I’m pleased to tell you I had just such an experience only a few weeks ago. I was attending Ignite 2017, Microsoft’s annual conference for developers,  IT professionals and exectives. It’s an outstanding event where we get to hear the latest news from Microsoft (and there was plenty of that this year as I’m sure you heard), as well as meeting up with partners and customers from all over the globe.

During the show, Francois Doremieux, Principle Program Manager Lead at Microsoft held a breakout session called “Customer Testimonial – Learn from Large Scale Skype for Business Voice Deployments”. In this session, four large Microsoft customers – Cargill, Bosch, ZF and BNSF – presented details of their successful deployments of Skype for Business.  These four companies combined have 631,000 employees worldwide.

It was great to hear how these huge organizations had successfully navigated the turbulent waters of Skype for Business migration. What was truly mind-blowing for me was the number of times AudioCodes was named as a strategic vendor partner in these major projects. Whether it was our analog gateways, SBCs, IP phones, management tools or call recording, our entire One Voice portfolio – or individual parts of it – are playing a crucial role in ensuring companies’ transition to Microsoft UC can be achieved smoothly and reliably.

At the end of the session, I joined this elite group up on stage to introduce AudioCodes to the audience and join the panel for the Q&A. Even then, questions from the other Microsoft customers in the audience also referred to AudioCodes as their vendor of choice.

Since joining AudioCodes two years ago, I have enjoyed being at the forefront of voice technology and helping customers and partner achieve their goals. AudioCodes’ One Voice solutions cover virtually any voice need for PBX replacement, All-IP transformation and UC deployments, in particular Skype for Business and now Microsoft Teams. It has been a pleasure working with such a great team of experienced voice professionals and R&D teams churning out market-leading products and solutions.

In the course of my work here, I have met a wide range of extremely satisfied customers and yet, to hear our name being mentioned as a key player in the deployments of such a prestigious group of companies and in such a public forum was something to behold.

So was I dreaming? In some ways, it seemed too good to be true. However, I am very appreciative to Jonathan McKinney, a Skype for Business MVP from Time2Market, who summarized the session for Microsoft’s Skype for Business Ignite blog. You can read Jonathan’s blog for yourselves to get a feel for how large organizations are migrating to Skype for Business. If  you need more convincing, you can even listen to the recording of the full session.

I encourage you to read the blog and if you have a bit more free time, listen to the recording. AudioCodes is right there where it matters – a strategic vendor enabling enterprise voice in these large Skype for Business deployments.

So it seems that dreams do sometimes come true!

To learn more about AudioCodes’ solution for Microsoft 365, Skype for Business and Microsoft Teams, visit our website or contact your AudioCodes representative.

Keep it simple

Deploying Skype for Business: Keeping it Simple

We live in a complex technology world.  A very successful businessman, Sir Richard Branson, once said: “Complexity is your enemy. Any fool can make something complicated. It is hard to keep things simple.”

Keep it simple

This statement comes to mind again in the context of our S-S-D pitch for CloudBond 365: Simplification, Standardization and Demarcation, three words that I often use in presentations.

The CloudBond 365 solution provides three pillars: The User Management Pack™ 365 built-in management suite, an Active Directory Connector and an Office365 Connector. This makes CloudBond 365 the spider in the web between Office 365 and the local customer enterprise. The solution provides a fully preinstalled Skype for Business solution on an AudioCodes gateway, server, or virtualization platform in the datacenter, standardized on Microsoft’s resource forest model. CloudBond 365 enables this Skype for Business silo model to be a fully integrated with the enterprise and provide these S-S-D benefits. Of course, User Management Pack™ 365 can also run on top of a fully (self-) deployed Skype for Business environment.

Here are a couple of examples:

From a technical perspective, simplification not only brings value for the initial deployment but also for the years to follow. ‘Simple things’ tend to break less and if they break they’re easier to fix. From a business perspective, professional services can now be enabled for integrating Skype for Business with the business processes of an enterprise.

Standardization is key not only for the deployment phase, but also for the support period in the following years.

  • Support engineers ‘know’ exactly what the architecture is
  • The exact customer environment is always available in the lab to reproduce test
  • Problems and solutions for one customer are now applicable to most other customers as well

If you’re in the business of selling Skype for Business, standardization allows you to offer the solution without assuming the risk of covering potential trouble shooting or ‘unknowns’ within the customer environment. Standardization means there are no projects that are open ended.

The demarcation provided by the CloudBond 365 solution presents a very clear line between the Skype for Business deployment and the customer enterprise environment (in which Active Directories, Exchange, SharePoint, etc. are being managed). There is no need for discussions on SLA and who’s responsible for what. This same demarcation line also helps the business to stay out of competition with the new customer’s current ICT partner and doesn’t require managing two ICT partners within the same network.

Skype for Business designs usually have a complex enterprise setup which can cause projects to become more expensive than at first anticipated.  This complexity can have a major effect on the TCO in the years that follow going “live” with a Skype for Business deployment. The CloudBond 365 solution provides additional simplicity for daily maintenance via the User Management Pack™ 365, an important ongoing benefit to an organization realizing a quicker ROI by means of a lower TCO.

CloudBond 365 is all about simplifying something complex, allowing enterprises to benefit from Skype for Business as much as SMBs.

Sir Richard Branson had it right. Just keep things simple.

Read this Application Note to see how User Management Pack™ 365 really is simplicity in action.




Top 10 Reasons to Use AudioCodes Mediant CCE Appliances

Making Migration to the Cloud Pure Simplicity


Because of the importance of cutting costs and increasing productivity in today’s fast-moving and ever-evolving world, the lure of cloud communications has never been stronger. However, in spite of the cloud’s numerous advantages, there are still significant challenges that need to be addressed, including how to migrate to the cloud while preserving on-premises connectivity with local service providers.

AudioCodes Mediant 800 CCE and Mediant Server CCE appliances rise effortlessly to this challenge, bundling AudioCodes field-proven session border controllers (SBCs) and media gateways into a single elegantly packaged 1U chassis. They seamlessly integrate with Skype for Business Cloud Connector Edition recommended architectures, and are easy to deploy and manage. The Mediant 800 CCE appliance is certified for Microsoft Skype for Business Online and is now shown in the Microsoft product catalog. So let’s have a look at the top 10 reasons why you really should think about using AudioCodes Mediant CCE appliances.

  1. A broad portfolio of quality products.

AudioCodes Mediant CCE appliances are made up of well-known, tried and tested products in the AudioCodes portfolio. You can be confident that these Microsoft-qualified platforms will deliver enterprise-grade security and reliability that you can count on, time and again.

  1. Two feature-packed models to choose from, depending on your deployment needs.

AudioCodes Mediant CCE appliances share common functionality but provide different concurrent session capacities, so you can be sure that you’ll find a model that suits your needs. Whatever your business’s size and connectivity requirements, we’ve got you covered.

  1. Very easy to install.

The powerful and intuitive installation wizard is designed to get you up and running in around two hours. No need to bring in a PowerShell expert who will cost you valuable time and money.

  1. Simple to monitor and operate.

An easy to understand dashboard clearly shows you everything that’s happening and lets you configure your Mediant CCE appliance without needing to use PowerShell scripts. In addition, the appliances are natively integrated with the AudioCodes One Voice Operations Center (OVOC), so you don’t have to tie up financial and human resources in developing proprietary monitoring tools.

  1. Easy to update and upgrade.

The AudioCodes wizard and dashboard have automatic Cloud Connector Edition version detection and self-adjustment for forward and backward compatibility. This makes it easy to schedule updates and upgrades, including on a per site basis. Again, all this can be done without ever having to write a single PowerShell script.

  1. The AudioCodes Helpdesk and the Microsoft Office 365 Service Operations Center have integrated support procedures.

AudioCodes is certified by Microsoft to provide support for the Skype for Business Cloud Connector Edition. This collaborative approach assures that any technical issues that might arise can be dealt with very quickly, bringing you real peace of mind.

  1. Effective High Availability (HA) configuration functionality.

The Mediant CCE appliances support HA configuration, which can be easily set up using the AudioCodes wizard. They also support SBC floating licenses. Importantly, the Microsoft live upgrade process does not negatively affect your service or traffic.

  1. Part of an advanced Cloud PBX Networking Solution.

The Mediant CCE appliances natively integrate with AudioCodes Routing Manager (ARM) topologies, enabling global call routing and policy enforcement to be centrally managed from a single location. The appliances also include support for the One Voice Resiliency (OVR) cloud resiliency solution, bringing you a level of dependability that you know you can rely on.

  1. Cost-effective.

No matter what your capacity needs are, AudioCodes Mediant CCE appliances represent excellent value for money. If keeping the cost down is a priority for you, then you’ve come to the right place.

  1. Available on an OpEx pay-as-you-go basis for trials.

The Mediant 800 CCE appliance is included in the AudioCodes Go Cloud offer. Go Cloud makes it simple and risk free for you to trial Microsoft Cloud PBX. You also get 9×5 support, Cloud PBX certified AudioCodes 440HD IP Phones, and IP Phone Manager Express for provisioning. You can stop anytime and just return the equipment. All this for one convenient and transparent monthly fee. What have you got to lose?

 Talk to an AudioCodes expert and discover even more reasons

for choosing AudioCodes Mediant CCE Appliances

Contact an Expert

Call recording

My Skype for Business Calls Need to be Recorded, Right?

Call recording

Anyone who calls a customer service or tech support line has gotten that “this call may be recorded for quality assurance purposes” announcement in their lifetime.  That typically means that the contact center you called has a recording system and most likely will record your call, whether it’s to understand how their employees handle customer calls or possibly by law to meet specific compliance purposes.  The expansion of Skype for Business in the enterprise is slowly replacing the traditional phone system and the number of options to record calls is limited to a few companies.  With such a narrow choice of products, why should you record your Skype for Business calls?

The answers are simple.  I’ve outlined a few bullets that will help you decide on whether you should record or not.

Protection – Any verbal transaction that involves your company and a customer or partner should always be recorded.  A recording will protect your company and employees during verbal monetary transactions, no matter how big or how small the transaction is.  Further, in cases where specific laws take place, such as financial investments or order by phone, it is required by law to record the conversation.  More importantly, even if it’s a casual conversation between an employee and customer, the minute a commitment is involved, the conversation should be recorded.  This will help in cases of disputes where the customer or employee may make a claim of “he said, she said”.  Recordings don’t lie, the conversation can simply be played back and the dispute can be settle.  Even in cases where there is no contact center, like in finance for instance, your finance administrator may not speak with customers on a regular basis but at times calls might get escalated to them.  In these situations, wouldn’t it be great to recording the conversation so that there are no discrepancies?  By using Record on Demand, the conversation can be recorded and saved for future reference.

Understanding Your Customer – By recording conversations between your employees and customers, the organization can get a better picture of how it communicates with its customers and how its employees are positioning the company and its products.  Sampling conversations can easily provide a picture of what your customers are looking for, or perhaps outline areas of improvement for your organization.  Sometimes it’s not what the customers says, but rather how the customer says it or implies it.  You can’t get that from your employee.  They can only provide you a recollection of what was said, and in their view only.  Recordings provide an unbiased view of the conversation where management can make informed decisions.

Compliance – Compliance is at the forefront of every conversation in the enterprise.  Many companies have Compliance Officers that manage communications between the firm and its customers.  With the expansion of data breaches, hacking technology and identity theft, compliance laws have been implemented over the past few years to protect consumer information such as personal financial information (social security numbers, credit card information, etc.) and even healthcare information from being exposed.  Further, laws such as MAD II (Market Abuse and Market Manipulation) which protects the consumer from misleading or misguided information on financial investment vehicles.  MAD II manages the company’s sales practices and protects the company from disreputable trades.  Other compliance laws such as MIFID II, which is scheduled to be implemented in the European Union in July 2017 stretches the compliance monitoring standard from investment brokers to sales, administrative personnel and certified financial planners.  So, the expansion of compliance is requiring that conversations or basically any communication with the consumer be recorded.  With that requirement, Skype for Business users must have both voice and chat (IM) sessions recorded to protect the consumer and allow the firm to monitor the activity of their employees.

SmartTAP is AudioCodes Skype for Business recording platform.  Built specifically to support Skype for Business, SmartTAP provides a secure, tamper proof environment to record both voice and chat sessions, either consistently, or on a Record on Demand / Save on Demand basis. Through SmartTAP’s Media Server protection, Skype for Business calls are never exposed to the internet, thus adding another layer of protection from outside intrusion.  SmartTAP also stores voice and chat sessions in an encrypted environment, with a Digital Signature added, where original recordings can never be touched.  Expanding SmartTAP throughout the organization is easy by deploying the Skype for Business Toolbar that embeds directly into the Skype for Business client.  Tagging calls, recording calls on demand are made easy by simply selecting the SmartTAP option on the Skype for Business client.  These capabilities only scratch the surface of what SmartTAP can do for your Skype for Business deployment.  Find out more by visiting our website at

Coexistence & Migration

Clouducation Episode #2

Coexistence & Migration

Coexistence & Migration

I know most people don’t want to hear it, but is it time to start thinking about removing legacy infrastructure and beginning the journey to rolling out a new telephony solution?  The old adage of ‘if it isn’t broken, don’t fix it’ might no longer fit with the rapid pace of change.   Perhaps you have already started the process of modernizing the work place and the voice communication and collaboration aspects that tag along.  Either way change is inevitable and this is really where a decision should be made of “how” that modernization should occur – not if.

In the old days, when moving from one PBX to another, the theory was much more of a “rip and replace” mentality where the users would leave work on Friday, then come back Monday morning to a new phone on their desk with a little cheat sheet on any new buttons or features that the new PBX has to offer.  But is this really the best way to make this type of change?  Is it fair to the users to be “forced” to immediately adopt the new platform?  Well, in many opinions, it is no longer the right way to go about this process and options now existing to smooth out this process.

Instead, companies are starting the concept of “migrating” to the new platform with some level of “coexistence” with the old and the new.  Let’s dive into a couple of things to keep in mind during this process as when done right, it is great but when done wrong…ouch…

A great example is in a larger organization, where many offices may exist in different geographical locations, and doing a complete cutover in a couple of days is usually impossible.  The IT teams do not have the manpower to make all the changes without a negative impact on the users – especially while focusing efforts to ensure successful deployment and functionality along the way.  This is where coexistence is key!

Coexistence allows IT managers to have both telephony platforms up and running, while meticulously identifying users and groups to migrate at a much more reasonable pace.  Users in one office can start the migration to the new platform, adopt the new technology, and continue working without interference.  At the same time, users in other offices will see no change in their daily activities, as they will continue to use the existing telephony infrastructure until they are selected and ready to migrate.

Now that is all well and good, but what about the IT department?  Having to manage two telephony environments, especially in cases where administrators may only have knowledge of one or the other but not both, can become very challenging.  This also could pose issues with the ability to manage and enforce dial plans to provide a similar experience across both platforms.  Many things to think about while beginning the journey but things that industry experts are able to assist with and reduce the pains that could come up along the way…

No need to despair and fret over the choices – there are solutions that can help in both scenarios.

We plan to cover all of the above (and much more) on our upcoming “Cloud”ucation Episode #2 – Coexistence & Migration, so please do join us to hear it from the experts.  If you have not already signed up, please do so at the following link:



Clouducation Episode #1

Devices and Endpoints


In today’s fast paced and ever changing world, companies are quite often looking to the latest and greatest technology to get the elusive competitive edge.  This is true from the flashy ‘front door’ of their website/mobile app to the more pedestrian – but equally critical – voice infrastructure, especially when deploying Skype for Business.  The latest in voice technology allows for users to ubiquitously connect to others using virtually any piece of technology they can get their hands on. This often includes their PC, iPad, Surface, mobile phone, or tin can and string – it should not matter (except for that last one which is a stretch!).  Well, at least that what users want to think…

Allowing users to make their own unfettered decisions about what device to use is great in theory, right up until the point where they continually have quality issues and turn their attention to blaming the back end infrastructure, rather than realizing it is the device or connection they are on that is the culprit.  At the same time, it is important to realize that users are people, and for people their device choices are personal.

So how do organizations overcome this challenge?  Well, first and foremost is to properly train their users on how to utilize SfB properly.  Secondly, and arguable more important, is to provide the appropriate devices for the users to utilize at all times to ensure they have the best possible chance for a successful experience.  This is where it is extremely important to provide users with a couple of options, including certified IP phones and headsets.

So what are the key things to consider when placing an IPP on a user’s desk?  Let’s take a quick look at some of those topics briefly below, before we dive much deeper during Episode #1 of the “Cloud”ucation series:

  1. Connectivity – When it comes to IP phones, making sure the user always has a “constant” connection readily available at all times helps to alleviate those times where your PC has conveniently decided to install updates and require a reboot.  It seems like a small inconvenience, but we have all been there!!
  2. Ease of use – IP phones can also help to bridge the gap from user’s past experiences on other voice platforms, with the new ways SfB has to offer for communicating.  Why would anyone want to “relearn” how to use a phone?  It is a silly concept for sure and great options are available to alleviant this concern.
  3. Manageability – This might not be something the users think of, but who wouldn’t want to be on the latest software load and be able to report all statistics back to the IT manager automatically?  We have all been there as well, having a bad call experience, and calling the IT folks to get the old “send me more information” response.  Users should not have to concern themselves with this type of stuff, and that’s why the endpoints need to be the eyes and ears of IT.

Pretty interesting stuff to consider, especially in the BYOD world we live in!

On top of that, there is an interesting new term that I have just learned of from Mauro Caule over at Jabra called a “Confetti day”.  Think of it this way, we all work in different places and spaces, but how do we keep ourselves “on task” with the increasing number of distractions we have around us?  Mauro is going to touch on how headsets can help mitigate a lot of those distractions and keep users on task no matter what is going on around them (except the NFL playoffs, who can work during that?!?!).

Call recording

Skype for Business Recording Made Easy

Call recording

SmartTAP is AudioCodes’ Skype for Business recording platform that offers users a wide range of recording and deployment options, no matter how their Skype for Business network is deployed.  From a simple cloud-based deployment to a more complex hybrid deployment utilizing both cloud and customer premise deployment options, SmartTAP can record customer conversations in an economical, integrated AudioCodes environment.

SmartTAP supports Microsoft Cloud Connector Edition (CCE) for cloud-based environments and can be deployed with any AudioCodes CCE instance.  The key is in the integration between AudioCodes’ SmartTAP and the Mediant platforms where key information and voice paths are exchanged to provide a seamless recording solution.  In a more advanced deployment like a Skype for Business hybrid solution, SmartTAP integrates with CloudBond 365 to provide a completely seamless recording solution and supports all levels of recording including remote users, telephone users, client users and mobility users, all from a single platform.  SmartTAP securely stores Skype for Business recordings in a safe, encrypted format and through digital signature, tracks and prevents any original recording from being tampered with.


Skype for Business Deployment Recording Solution
Customer Premise SmartTAP

Supports all call types

Cloud Solution SmartTAP + CCE Appliance

Supports inbound/outbound calls

Hybrid SmartTAP + CloudBond365

Supports all call types


SmartTAP also makes it easy to deploy recording for any Skype for Business customer.  Through SmartTAP’s integrated Skype for Business Toolbar, any user can record on demand or save on demand, as well as tag any recording for specific information, directly from their Skype for Business client.  This makes it easy and economical to record conversations and keep them secure and centrally located.  SmartTAP is another quality solution from AudioCodes that expands the power of your Skype for Business deployment and offers an integrated solution at a fraction of the cost of competitors.

To learn more about SmartTAP, click here:

To learn more about AudioCodes Skype for Business Solutions, click here:


Come visit us at Microsoft Ignite 2016, September 26-30 in Atlanta, Georgia, at Booth #409.

Want to learn more about our Skype for Business solutions? Click here to request a meeting with our experts at the show.

Unable to attend Ignite but interested in speaking with us? Click here or visit our website or contact your local AudioCodes representative.

UC Innovation Unleashed

Moving your users to the cloud

You have made the decision to migrate to the cloud, now what?

AudioCodes User Pack Management Pack 365 helps move your users to the cloud

Moving your users to the cloud

In today’s age of cloud communications – driven in large part by the attractiveness of Microsoft’s Cloud PBX – the pull to move to the cloud is strong. Organizations large and small are spending significant time, energy, and money to determine if and how cloud fits into their communications strategy. Though not quite to the level of agony, it certainly isn’t a straightforward decision process with many things to consider, pro’s here and con’s there. I will save that discussion for another day and assume you have already made the decision to start your migration to the cloud. So, what’s next?

This is a question I get asked on a surprisingly frequent basis. Many companies see the decision to move to the cloud as the most difficult in the overall process. Unfortunately, this is not always the case – taking that first step, moving that first group of users, often creates a challenge – unknown complexities, hidden challenges, user pushback, lack of required skills, and just being overwhelmed at the whole idea.  I will focus the remainder of the discussion around the ‘lack of skills required’ challenge as it tends to be one of the key roadblocks to success during the actual migration process.

I have seen many organizations struggle to manage users by leveraging a combination of PowerShell scripts, admin portals and other point tools to set policies and migrate users. It’s not that these methods don’t work – they can, it is more related to depth of skillset required, disparity of interface, and lack of automation. PowerShell itself is an amazingly powerful utility – but one that requires a fair amount of effort to master. Imagine turning over the migration and day to day user management via PowerShell to your helpdesk. Not often a recipe for success.

If only there was a solution in the market that would provide ‘one click’ simplicity to take current users and get them into the cloud, enable the right policies, and automate much of the day to day? Spoiler alert, AudioCodes new User Management Pack 365 – born from the CloudBond 365 solution – is that solution.

By consolidating your various ‘forests’ across prem and cloud into a consolidated web UI, UMP365 provides a single interface to complete the migration and subsequent full user lifecycle and identify management. Hybrid Cloud Simplicity.

Over the past several years, the ‘brains’ for UMP365 has been finely tuned by powering the user management capabilities built into CloudBond 365 – the industry leading all-in-one hybrid solution for Skype for Business. Realizing the need to help companies take that next step no matter their current Microsoft Lync or Microsoft Skype for Business deployment, the solution was extracted and packaged as standalone software solution.

There is little doubt the cloud is here to stay and the need to migrate is only a matter of time. Instead of leaving it to chance and introducing risk into the project, take advantage of the solution designed to make this effort simple.

You can now confidently answer the question “What’s Next” with AudioCodes User Management Pack 365.

To learn more about AudioCodes User Management Pack 365,

Come visit us at Microsoft Ignite 2016, September 26-30 in Atlanta, Georgia, at Booth #409.

Want to learn more about our Skype for Business solutions? Click here to request a meeting with our experts at the show.

Unable to attend Ignite but interested in speaking with us? Click here or visit our website or contact your local AudioCodes representative.

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