Lifeline providers

Increasing Margins of US Lifeline Providers

How can US lifeline providers reduce their per-minute cost

Lifeline providers

Thanks to the FCC-mandated, government-sponsored program, called Lifeline, the financially disadvantaged in the US can receive a cell phone and anywhere from 500 minutes to an unlimited number of minutes and texts every month — at no charge! The Lifeline program ensures that all Americans have the opportunities and security that phone service brings, including being able to connect to jobs, family and emergency services.

As of December 2016, lifeline providers are required to provide a minimum of 500 minutes per month and 500 MB per month at 3G speeds. As of December 2017, lifeline providers will have to provide a minimum of 750 minutes and 1GB per month and as of December 2018, a minimum of 1000 minutes and 2 GB per month. The Lifeline program provides a discount (support) on monthly service of $9.25 per month for eligible low-income subscribers.

Increasing minimum service standards

The FCC and Universal Service Administrative Company (USAC) are increasing the requirements of minimum voice minutes and MB data while reducing the discount on monthly services, meaning that lifeline providers will have to provide more voice minutes and mobile data while receiving less support funds (in US$) from the FCC program.

As of today, a Lifeline provider (MVNO) pays a high wholesale per-minute price (around 1.5 cents) and per 1 MB data price (around 1 cent) to Mobile Network Operators (MNOs). As a result of the increasing minimum requirements and high wholesale prices, the lifeline wireless providers are expecting a decrease in margins and ARPU. In addition, the increasing number of lifeline operators offering smartphones instead of feature phones increases the competition even more since offering smartphones makes their service more attractive to eligible consumers.

Reducing per-minute cost

To increase their margins, lifeline providers can offer voice over WiFi and data cellular services as an alternative to MNO’s high cost GSM service. This way Lifeline providers need only buy wholesale data from MNOs without GSM minutes. The new service decreases the per-minute cost by more than 50%. This technology enables MVNOs to offer 4 voice minutes for every 1 MB. Assuming an MNO wholesale 1 MB price is 1 cent, then a 1-minute call will cost just 0.25 cents. Thus, the Lifeline MVNO reduces its per-minute costs from 1.5 cents to 0.25 cents (excluding termination cost).

For a lifeline provider serving 50,000 eligible consumers consuming 500 minutes per month each, having 50% of their calls over WiFi and paying 0.15 cents per-minute termination, the total monthly savings amount to around US$ 300,000.

Lifeline providers may offer the service through low-end, used or refurbished Android-based smartphones to their subscribers or provide it through an OTT app supporting BYOD for iOS and Android-based smartphone devices.

Wifi first does increase margins

AudioCodes MobilityPLUS, a WiFi First wireless solution, reduces the lifeline MVNO per-minute and message costs by over 50%. It enables voice and messaging services over WiFi and cellular data networks, providing seamless interconnections from WiFi to cellular networks and vice versa, a process that significantly extends coverage areas and potentially lowers costs for providers and end-users alike. MobilityPLUS is delivered from the cloud as a service (SaaS) ensuring minimal initial setup and monthly costs, and fast deployment. AudioCodes’ field-proven underlying voice technology assures crystal clear HD voice quality that boost the subscribers’ satisfaction.

Full line of service for mvnos

AudioCodes and its US partners have come up with a complete, cost-effective and innovative service that truly does provide MVNOs and other providers a real competitive advantage in the wireless marketplace

  • White-label voice and messaging over WiFi and data service
  • Customized and pre-loaded into Android OS as an integrated dialer
  • Full support for BYOD, supporting iOS and Android-based smartphones
  • Wholesale voice minutes and messages
  • Wholesale cellular data
  • Integration with billing and CRM
  • SMS-enabled DIDs
  • Long distance termination

To learn more about AudioCodes MobilityPLUS, please contact mobilityplus@audiocodes.com

Enterprise dialing

Adding a Personal Dialling Assistant to Your Enterprise PBX: An Interview with Eyal Zach

Revolutionizing enterprise dialing

Enterprise dialing

I’m an enthusiastic user of VocaNOM so I figured it is time to get Eyal Zach, our VP Business Development for Mobility and VocaNOM answer some questions and tell our readers about the latest advancements and plans for the application.

Eyal, tell us about VocaNOM and the target market?

VocaNOM allows employees to dial using their voice to request the destination rather than looking up the name of the requested contact-person in the company address book. This makes dialling ast and easy, and increases security while driving!

We are leveraging AudioCodes GW & SBC technologies to connect to any PBX (any vendor and any type of PBX – even to analog devices.).

VocaNOM is now available in the cloud. We are very excited to be the first company to provide a public cloud-based voice recognition service aimed specifically at enterprises. The service is already deployed with over one hundred customers from different business segments (universities, hospitals, high-tech and low-tech companies, municipalities and others). Since the service is specific per language, we are currently offering it in English (U.S.), Spanish, German and Hebrew. We are working on expanding the service to include additional languages.

You can read more about VocaNOM and watch our video clip.

VocaNOM was previously an on-premises product that was moved to the cloud. Can you provide more information about the motivation for this change?

We started offering the service in Israel a few years ago and mostly approached large-scale enterprises (1000+ employees). We did not approach smaller companies because of the cost of installation and management of an on-premises architecture. Once we started to get queries from smaller enterprises wanting to enjoy the same technology and benefits that VocaNOM offers, we started looking for ways to simplify the installation and configuration and reduce the time it takes to get a customer up and running. Now that the system runs as a hosted service in the cloud, we can offer it to a larger audience and easily scale on-the-go as required.

What are the benefits for the end customer in preferring the cloud service over the on-premises option?

The move to the cloud allows us to provide more options to our customers while lowering the barriers for adoption of the service by almost any enterprise.

From a customer perspective, using this service in the cloud instead of on-premises results in simplified management and maintenance while benefiting from a pay-as-you-go type of pricing model instead of a higher one-time fee. Additionally, since it runs in the cloud, the customer is freed from the need to handle version upgrades.

What is next for VocaNOM?

We recently launched a new mobile applications that support our customers’ private address book in addition to their corporate address book. We are working on other features that will be announced later this year that will extend the capabilities of that app beyond just dialling. We are receiving great feedback and ideas from our growing customer base and we are working hard to enhance and improve the product. We have also recently launched an online self-registration tool, allowing potential customers to try VocaNOM in less than a few minutes.

What are the key milestones for VocaNOM in the near future?

With the ongoing development of our enterprise service, including our mobile app and our online self-registration platform, we are excited to show these new features at the upcoming Mobile World Congress expo (MWC 2016).

We’re attending MWC16 to meet with European service providers and to expand our business offering across multiple countries, with a special focus on Germany and Spain.

Anyone who might be interested in meeting with us can drop me a line to schedule a short talk.

Can I bring my iPhone to work today

Hey boss! Can I bring my iPhone to work today?

As smartphone usage is getting more intense and our device becomes essentially a body part, it’s no wonder why ‘Bring Your Own Device’ has become a living nightmare for the enterprise.

Remember that time when your workplace was the first to deploy innovative technology? Computers, monitors, office phones, voicemails, car phones, you name it – all of these were initially adopted by enterprises wishing to make their employee’s work more productive. New technology was taken as a professional perk, and employees were happily adopting it to their own benefit as well as that of the company.

C-level managers loved it… Why? Well, not only because they could easily hand-out new technology to employees who adored them in return, but mainly since they had full control over their employees’ communication. Your boss could make sure you weren’t saving confidential material where you really shouldn’t; Your IT manager could keep track of how many calls you were having with your wife. But then came the iPhone.

Can I bring my iPhone to work today

When work gets tough, the tough get to work

We live in a world where sending a WhatsApp message to a potential customer or investor can be better than an email. We have our colleagues’ numbers and emails stored on our smartphones. And gods forbid, some of us even have Dropbox access to our office files and folders. New technology now arrives at the consumer’s front door way before a workplace even thinks about taking it seriously. People want to use their devices to their full extent, even more so while working. The result? Absolute chaos.

The secret war between you and your boss

Striving to keep up with the extraordinary pace of new devices and services, companies are becoming quite desperate. In some cases, a workplace is intelligent enough to respect the need for mobile access and provide mobile VPN access, or transfer corporate emails to the cloud. But at the same time, IT departments are forced to obsessively block websites and online services throughout the organization, just to keep everyone focused at work. There is a battle going on between you and your workplace, and we already know the winner…

Deloitte tmt predictions

Source: Deloitte TMT Predictions 2015 @ Deloitte Canada, SlideShare

Enterprise mobile apps make peace

What if I told you about a mobile app that allows you to call your co-workers without even having their numbers stored on your phone? And what if I told your C-level management they could still have analytics of corporate phone calls, even when their employees are making phone calls from their smartphone, like they want to?

VocaNOM powered by AudioCodes is a brand new speech driven mobile app for the enterprise. It allows employees to call coworkers by simply saying their name. Corporate contacts are securely stored on the cloud for easy access, and call analytics are automatically generated. Your employee’s Siri just got a whole lot better. Bring your own device? Our pleasure! 

 

AudioCodes will be showcasing the VocaNOM mobile app at the Mobile World Congress, 2015 in Barcelona.

To schedule a short meeting, visit our website or feel free to drop me a line!

MobilityPLUS MVNO Service Architecture

Google Project Fi Challenges Incumbent MVNOs

Mobile communication is a competitive space where operators are striving to introduce new services to better compete with OTT and increase ARPU.

On the other end, mobile operators are looking to reduce their operating costs. One way to do so while also increasing user satisfaction is by enabling WiFi calling in their networks.

Earlier this year, competition in the US got even stronger with Google’s announcement of Project Fi. In essence, Google became an MVNO. Will they go global with Project Fi? If the pilot in the US succeeds, why shouldn’t they?

Project Fi

For Project Fi, Google partnered with Sprint and T-Mobile, using their LTE data networks. Users of Project Fi can make voice calls and send text messages over WiFi or the cellular data network with a seamless switchover between the networks. A call that started on a user’s home WiFi network will automatically switch over to Sprint or T-Mobile’s cellular network f when the user steps out of the house.

Putting the address book in Google’s cloud allow users access to the service also from their PCs and tablets.

Google also changed the standard cost model, offering a low-cost, monthly fee of $20 for unlimited domestic voice and text, unlimited international text and coverage in over 120 countries. Data runs at $10 per 1 GB. If not all the data is used, Google refunds the user for the unused portion of the package.

If Google is now an MVNO, where does this leave incumbent MVNOs?

MVNOs should innovate their services

MVNOs work differently than Google did in building Project Fi.

The typical MVNO buys voice, text and data in bulks from operators, puts their own service management on top and resells it to users at a lower cost than that offered by the operators.

Project Fi on the other hand, offers a device that uses only the data network (cellular or WiFi). Thus the service is part of the device dialer and operational costs for Google are lower.

The challenge for MVNOs in offering a service similar to Project Fi include:

  • The need to replace the device dialer to optimize user experience
  • The network should be able to receive calls on behalf of the user and direct them to his device as a VoIP call
  • Switching between cellular data and WiFi should be automatic and seamless. This needs to be supported both on the device and in the network.

 

AudioCodes’ MobilityPlus, provides MVNOs a way to realize this transition.

MobilityPLUS MVNO Service Architecture

Client side

The solution comprises of mobile clients that MVNOs can adopt and configure to be the default dialer of the Android device they offer to their customers.

The SIM card offered to the users will have cellular data services only, while the phone number is managed by the network. The device switches between cellular data and WiFi as required.

The dialer application includes AudioCodes advanced voice quality enhancement algorithms together with with modern voice codecs with error resiliency.

Network side

The network side includes AudioCodes SBC and an application that manages the user’s identity.  It places and receives calls on the user’s behalf and bridges between the VoIP network and other networks of termination partners, ensuring users can call destinations globally regardless of the operator they are using.

Switching between cellular data and WiFi is also supported by the network, allowing for in-call switch over.

Conclusion

Switching to pure IP based services allows MVNOs to reduce operation costs.  They won’t need to pay for the use the operator’s voice network by minutes but rather will use the cellular data only when the user is not connected to WiFi.

As competition in mobile market intensifies due to new offerings such as that of Google, cost reduction translates into the ability to reduce churn.

Mobile Roaming

To VoLTE or to OTT. That’s the question? Hmmmm…

This question has taken me back a few years when operators considered introducing Rich Communication Services (RCS) and the “to RCS or to OTT” question was raised as well. The answer is already known; RCS was proven to be a failure as users adopted OTT services instead. Operators have lost billions of dollars since the introduction of OTT services.
Although more than 300 mobile operators have already introduced LTE networks, only a few of them have introduced VoLTE. The reasons include significant technical challenges such as guaranteeing quality of service and very high costs.
VoLTE aims to guarantee HD voice when both ends are on the service, optimize networks and best utilize the frequencies, save battery consumption of the devices and more. Analysts have found that VoLTE can be a nice to have service but it neither increases the ARPU in the short term nor resolves the operator’s major concerns (such as declining roaming revenues or limited service coverage in rural areas, high towers and indoors) in the long term.Mobile Roaming

While operators are looking for a long term solution, there is a serious need to overcome these challenges now before it is too late. VoWifi has been recently introduced and might serve as a long term solution but it is not relevant for the immediate future as only a few mobile devices currently offer this capability. In addition, the technical challenges involved ensure that it’s a long way off until it is fully adopted.
So, is there a less costly, less complicated and much faster solution that overcome these challenges for mobile operators?
The answer is….. Yes. A mobile OTT communications solution consisting of mobile apps and backend servers, costs only a fraction of the invested capital in the new technologies, is fully deployed and operational in few months compared to years and so simple that it requires only the installation of an app by the customer would be a solution.

I have listed some of the challenges and the ways to overcome them by mobile OTT solutions.

The major concerns of mobile operators

Mobile operators have enjoyed high revenues in the past. Today they are facing serious threats from opportunistic OTTs who offer alternative services for little or no cost, causing a sharp decline in their roaming revenues. Limited service coverage in rural areas and high towers is still a concern, as this causes dissatisfaction and disruption of service.

Defending Roaming Revenues Strategies

In recent years, mobile operators have retaliated by adopting VoIP technology. Some have offered roaming VoIP plans utilizing available free Wi-Fi networks while other operators have offered bundled packages of GSM & VoIP over Wi-Fi. This solution was good but not good enough, neither for the operators who couldn’t guarantee high quality service due to the unpredictability of non-controlled Wi-Fi connections, nor for the roaming subscribers who had to search for available open Wi-Fi networks in certain areas and pay high prices due to the bundled high price of GSM roaming costs.

Nowadays, data roaming prices are low, data connectivity is available almost everywhere and operators have upgraded their data networks to support higher capacities. Operators are able to guarantee a higher quality of voice service at low prices, while their customers maintain their same cellular number when using the OTT communications apps.

AudioCodes’ MobilityPlus, ALL IP OTT communications solutions, which consist of white label mobile applications and backend servers, enable operators to offer low cost, yet profitable HD voice, video and messaging over IP services utilizing roaming data networks (3G, 4G, LTE).  This keeps their subscribers using their cellular numbers over IP networks. By doing this, operators promote a new bundle of roaming data and VoIP services. Subscribers who purchase cellular roaming data will have access to VoIP service as well, a service which increases subscriber loyalty.

Improving Service Coverage

Mobile operators are technically challenged, however, to increase service coverage in areas with limited coverage such as rural areas, high towers and indoors. Subscribers in these areas report a high rate of unsuccessful calls and disrupted service causing them to consider alternative solutions which in turn leads to a decrease in communication services revenues.

With the increase of Wi-Fi network availability readily found in these areas, customers receive calls and send texts over existing home and office Wi-Fi networks rather than the operator’s mobile network that is limited or does not exist.

AudioCodes’ MobilityPLUS OTT app supports Wi-Fi calling as a preloaded app within the subscribers’ smartphone (on Android smartphones) or as an OTT app that keeps the subscriber using his mobile number. MobilityPLUS enhances service coverage and guarantees HD voice quality when participants are on Wi-Fi networks.

Continuous Service Connectivity Mobile operators who have adopted VoIP technologies to overcome today’s challenges need to address the lack of continuous service connectivity when subscribers move between Wi-Fi and data networks and vice versa.  Until now, subscribers who were on a VoIP call over Wi-Fi could not move to a data network (3G/4G) without having the call dropped. In many cases, the user disconnected and redialled when moving to another network. Not Anymore. AudioCodes’ MobilityPLUS assures mobility with continuous connectivity, guaranteeing a seamless handover between Wi-Fi to 3G/4G and vice versa. The solution combines AudioCodes’ MobilityPLUS Mobile OTT and Mediant SBC solutions, leveraging unique SBC capabilities and leading mobile VoIP technology.

Mozilla MWC 2014

Here’s Why MWC 2015 will be so much better than 2014

As I started packing for MWC 2015, which will take place next week in Barcelona, it got me thinking about what will be the main trends at the show this year.

Mozilla MWC 2014

A year ago, MWC 2014 was really amazing. A lot of attention was focused on Facebook following their keynote address and announcements on their “Internet for Everyone” concept, which plans to connect 5 billion people to the web by through their Internet.org project. Their early discussions on WhatsApp voice support (first real competition to Skype?) also drew interest. Most of the major consumer brands announced their new wearable and IoT devices (from a connected toothbrush to smartwatch!). Huge Tablets, five-inch screen mobiles on the one hand and very cheap smartphones on the other, were widely discussed (huge potential in emerging markets). And mobile advertisements (mostly in the App Planet hall) were not neglected.

What should we expect to see and hear in MWC 2015? Many questions are still open… we will need to wait until end of next week..

Will we learn of new mobile devices? Of course we will. We expect to hear announcements from Samsung (Galaxy S6), HTC (One M9?) and LG (G4 – too soon?). What about Sony?

Smart watches? (Samsung code name “Orbis”? LG G watch? Something new from Motorola? Will we see HTC entering this hot market as well?)

What do you think will be the hottest announcement in MWC 2015? I promise to post soon after the event with my observations.

One thing is for sure, though. AudioCodes will be making some very interesting announcements concerning its VocaNOM solution. Designed to make enterprise contacts always live and accessible, VocaNOM is an innovative cloud-driven mobile app that allows simple voice dialing by just saying the name of the contact. Whether at office, while driving or even abroad, VocaNOM improves productivity and makes phone communication easy like never before!

Are you going to be at MWC 2015? If so, I’d love to meet you. Enjoy the show!

Click here to schedule a meeting with us.

VocaNOM in Amazon AWS Cloud

How Amazon AWS Scaled Up Our Business

For several years we have been in the process of enhancing our products to allow them to live in the cloud, a good example of this is the virtual SBC. In this context we have taken VocaNOM one step further and changed it from being a product to a cloud service running on Amazon AWS.

The Amazon team was pretty excited about this and conducted an interview with our VocaNOM Product Manager Yacov Tzadikov. More about the magic of VocaNOM below the clip.

VocaNOM in a nutshell

We all know what personal assistants are, Siri being one good example. Less common are personal assistants at the enterprise level. As an employee in an enterprise, not all of the enterprise information is stored on your mobile device and synced.

VocaNOM comes to solve a few fundamental issues:

  • How do I find contact details of a colleague who is not in my contacts?
  • How do I call this contact easily without starting to search my contacts when not really free to do so? (e.g. while driving)
  • How do I make sure my enterprise contacts are always in sync?

The scenario using VocaNOM is as follows:

  • You press a quick dial on your mobile or desk phone
  • You state the name of the person you are looking for and on which device to call him/her
  • The call is connected

This is as close to hands free/hassle free as it can get (that is until we have brain-controlled systems where you only need to think about the person you want to call).

No long search in the corporate directory or phone contact list and no driving while typing the name of a person (which is dangerous and rightfully illegal in many countries).

The idea behind VocaNOM is simple but can be realized only when you have a technological and product heritage as available at AudioCodes. The ingredients required to achieve this included:

  • Great and accurate speech recognition technology fully controlled by the company so we can modify and adapt the technology to run in any environment
  • An SBC that connects to any existing PBX and UC environment

All this was combined into a product that was installed on premise at enterprises. But we wanted more… We wanted to make the on-boarding of new customers as simple as possible. We wanted to make their buying decision risk free. We wanted to let people try it out instantly. The answer to this was to move VocaNOM to the cloud and offer it as a service.

Moving to Amazon AWS

The new architecture of VocaNOM as a service in the cloud can be viewed in the diagram below.

VocaNOM in Amazon AWS Cloud

In the Amazon cloud we have all the components required to run the VocaNOM service. These include the IVR and the Automatic Speech Recognition (ASR) SW as well as the web management interface. The VocaNOM system synchronizes with the company directory and stores contact information on Amazon RDS (data base).

Additionally, the AudioCodes cloud SBC takes care of passing the speech from the user to the ASR system for recognition and later to send the SIP instruction for connecting the call between the two users.

Since enterprise PBX environments vary including VoIP and TDM systems and since there is a need for a secured communication between the enterprise and the cloud in order to avoid fraud, there is a small enterprise SBC that the enterprise’s IT installs within minutes in order to make this VocaNOM magic work securely and in any environment.

Since this service is sold today both directly to enterprises and through service providers to their business customers, VocaNOM comes with a 3 level multi-tenancy management system to allow service providers to easily manage their customers.

By making VocaNOM a service in the cloud, we managed to significantly shorten the on-boarding process, making it a simple, risk free IT decision to try out the product. Since VocaNOM is addictive, making this service easily accessible created great momentum in the growth of this business and the number of customers using the product.

Although VocaNOM is great to use as it is today, the development team has a few cool rabbits in their hat soon to be pulled out, which will add more fun features to the service.

All this probably sounds great but you don’t need to believe me, try VocaNOM for free today and experience it yourself.

VocaNOM People

Mobilize Your Users or Stay Behind

[Post is better viewed on the blog Website]

With very few players providing mobile communication services before the smartphone era, it felt like heaven for some major mobile service providers. But then mobile OTT apps kicked in! And ruined the party.

Oh, the Good Old Days

What was it like to be the CEO of a mobile carrier back in the days? Having a huge user dependency on cellular infrastructure and running in a playground where the smartphone is yet to be on-shelf, data revenues were booming and profits seemed well assured.

But in today’s mobile reality, OTT mobile apps are posing a huge threat for all service providers and carriers alike. Data revenues are continuously dropping. Being a CEO of a mobile service provider today means you’re in a war that you’re probably not too familiar with; Not a war between giants, but between viral mobile startups who are able to take the market within a year, to slow-moving, monopoly-DNA’ed creatures who now realize the urgent need for a decent battle.

Alongside mobile carriers who are struggling to cope with the booming OTT mobile market, the enterprise sector stays stuck in the middle. IT departments have to be impossibly flexible when they need to provide an organizational infrastructure that’s as easy as WhatsApp but well secured and comprehensively managed like Microsoft Lync.

VocaNOM People

No sweat, No Sweets

Building a solid mobile application arsenal for the OTT battle is not only fruitful, but also crucial for a service provider to stay in the game. AudioCodes is constantly aiming to enable mobile carriers and enterprises to cope with the modern OTT challenge in telecom. MobilityPLUS, an OTT mobile application for service providers and carriers, makes a classic 1-stop solution with its all round voice, messaging, video and social features. For a mobile carrier, the ability to distribute HQ mobile VoIP user-clients to its subscribers, freely branded and thoroughly integrated makes it an ultimate weapon for its OTT war. Roaming, a well-known incentive for users to go OTT, can finally be untangled and brought back to the service provider playground not just for data but for native voice communication as well at competitive costs and top-tier service quality.

A Foot on the Gas for the Enterprise

VocaNOM, a cloud-driven voice communication app for businesses and organizations, is a good example of how the enterprise market can also start making its way forward in the mobile app plot. Organizational and business contacts are always a mess to handle when you have an organizational phone directory that has zero-connectivity with a user’s smartphone.  For an enterprise, being able to manage all organizational contacts on the cloud, providing easy access and dialling for its users using voice recognition, is simply great if it wishes to stay up-to-speed and serve its organizational users with top-notch communication tools.

AudioCodes at SMW C2014

Time to Take Mobile Communication Forward

These are only few examples of how holding off the OTT turbulence is more than possible for service providers and enterprise, given the right tools and applications. At CTIA 2014 Super Mobility Week, we will be meeting up with service providers and enterprises to talk about what AudioCodes can do for them to mobilize organizational and commercial users all at once. I feel like whether you’re a service provider or an enterprise IT manager, there’s a lot we can do for you to empower your user-base.

See you in Vegas!

To schedule a meeting with AudioCodes at CTIA 2014 Super Mobility Week, visit:

http://www.audiocodes.com/events/ctia-2014

Enterprise Mobility in the City of Gaudi

Enterprise Mobility in the City of Gaudi

[Post is better viewed on the blog Website]

Cloud based enterprise mobility suite by AudioCodes

February is a busy month for us. We are now in the midst of the Microsoft Lync Conference and Mobile World Congress 2014 is taking place next week.

Mobile World Congress is special for us this year as we are finalizing the move of our enterprise mobility suite to the cloud and enriching it with new functionality.

Enterprise Mobility in the City of Gaudi

 Image source: Wikimedia Commons

What is AudioCodes One Voice for Enterprise Mobility all about?

Our newly launched solution, AudioCodes One Voice for Enterprise Mobility, creates a complete integration of mobile UC with enterprise UC in a secured and managed manner. It enables business employees to communicate with their colleagues seamlessly from their smartphone devices by initiating VoIP calls over Wi-Fi and cellular data services, through almost any enterprise PBX or IP-PBX. The solution allows enterprises to improve collaboration between their employees through features such as advanced dialing, smart contacts, enhanced presence, instant messaging and one-number reach. Enterprises can also dramatically reduce their cellular communications charges when roaming or using their private network.

Also included in the newly launched solution suite is cloud-based voice dialer application. We developed an Automatic Speech Recognition (ASR) solution for the Interactive Voice Response (IVR) market. By using our voice activated name dialing technology, we allow callers to state the name of the person or department they wish to call and be automatically transferred to the requested party, thus, relieving the hassle of searching for phone numbers or waiting to speak to an operator. This is an advanced service that can easily be integrated with most of the existing PBXs and IPBXs deployed today on the market eliminating the need for replacing existing equipment.

The solution is ideal for users on the go, specifically for making business calls while driving. It will be much safer and efficient to use our voice for dialing rather than our hands (and more in-line with legal regulations in some countries).

We are getting great initial feedback from our partners and customers and we are looking forward to hearing your feedback as well. We invite you to meet with us at Mobile World Congress. We are located at Booth #9, Section #5E81 in Hall 5. Just send me an email with your preferred time for getting together.

Read more about our new solution at:  http://www.audiocodes.com/solutions/enterprise-mobility or view the press release.