Anyone who calls a customer service or tech support line has gotten that “this call may be recorded for quality assurance purposes” announcement in their lifetime. That typically means that the contact center you called has a recording system and most likely will record your call, whether it’s to understand how their employees handle customer […]
Author Archive for: RonR
About Ron Romanchik
Ron Romanchik has been the Vice President of Recording Technologies for AudioCodes since 2004. Mr. Romanchik came to AudioCodes through the acquisition of Ai-Logix, a voice recording enabling technology company. Mr. Romanchik's responsibilities include Sales, Business Development and Marketing for all Recording Technologies including both AudioCodes SmartTAP Skype for Business Recording System and SmartWORKS Enabling Technologies. Prior to joining Ai-Logix, Mr. Romanchik was Executive Vice President for Xtend Communications, and held other executive level positions with several telecommunications companies. His experience includes the development of strategic partnerships with major telecommunications companies. Since joining the Company, Mr. Romanchik has built a dynamic worldwide sales team, expanded the Company’s marketing position, and broadened its geographical presence in the voice and data recording industry.
Entries by Ron Romanchik
SmartTAP is AudioCodes’ Skype for Business recording platform that offers users a wide range of recording and deployment options, no matter how their Skype for Business network is deployed. From a simple cloud-based deployment to a more complex hybrid deployment utilizing both cloud and customer premise deployment options, SmartTAP can record customer conversations in an […]