Gartner Magic Quadrant for UC

Latest Innovations in Global Cloud Business Communications

Guest post by Mark Dacanay of RingCentral

Just a decade ago, people only considered cloud PBX and IP telephony as cheaper alternatives to legacy on-premise PBX systems and PSTN. Back then, it was mostly small and medium-scale businesses that took note of these cloud-hosted alternative services since large enterprises were already employing top of the line PBX systems customized for their own companies.

Fast forward to 2017. On-premise systems are going the obsolete route while traditional telecom carriers are struggling to keep up with the demands of the ever-connected businesses of today. Nowadays, when we talk cloud communications, we are no longer talking about alternatives or substitutes; when we say cloud communications, we are now talking about the present and future of global business communications.

But what brought cloud-hosted communications to this stage? The simple answer is innovation. By going over the limits of traditional communications services – costs, hardware, scalability, and the like – cloud-based services were able to provide features that simplified business communications.  That includes ground-breaking innovations that has really raised how organizations communicate to a different level such as:

Unified Communications as a Service

The biggest innovation for cloud-hosted communications providers is delivering on the promise of unified communications. From being an empty buzzword to a real concept, it further evolved into a highly implementable service. Today’s cloud communications providers are able to offer different communication channels from a single platform via subscription. To give you an idea, Gartner Magic Quadrant for Unified Communications as a Service (UCaaS) top ranked provider RingCentral is able to offer audio and video conference, team messaging, and business SMS on top of the usual voice, fax, voicemail, and virtual PBX. All in one service.

Gartner Magic Quadrant for UC

Gartner UC Magic Quardant

 

This removes the need for businesses to get separate providers for each service. Now, one provider is able to meet most, if not all, the communication demands of different organizations.

Open APIs

It is no longer enough for communications service providers to simply be a communications service provider. Enterprises are now looking to customize the service to fit their business needs. Not only that, business communication needs also evolve and the service should be able to have the technological flexibility to adapt every time. This is why the cloud-based approach of open APIs has been a real boon. With open APIs, the cloud communications service is able to integrate with other services bringing about new level of efficacy and efficiency.

There are two ways in which companies are able to take advantage of open APIs. The first and easiest one is through third party integrations. Popular business productivity apps like Salesforce, G-Suite (Google for Work), and Microsoft Office 365 use APIs from cloud communications providers so that their clients are able to use the service within the business productivity app. The second way is through using the APIs to integrate the communications service into the companies’ own internally developed productivity apps, creating a new and unique workflow just for their company. Either way, it allows for a more efficient and more productive workforce.

Mobile apps

The true separation between traditional phone systems and modern cloud communications is the latter’s ability to be accessed through mobile devices through apps.  By creating a mobile app equivalent of their service, either iOS or Android-based, cloud communications providers are able to give businesses and its users a different level of mobility and flexibility that was unheard of before. This paved the way for user-friendly policies that allows users to work away from the office more often or even bring their own personal devices to work (BYOD).

Multi-location setup and administration

What makes cloud communications services a truly viable option for multi-national companies with a global reach, is its ability to be setup and administered from anywhere. Gone are the days when phone systems have to be kept and managed from a singular server room by specialized manpower. Not only that, but a single service can now be used for multiple locations around the world without the need to install new infrastructure and hardware. Some providers even let businesses establish a local presence in different countries by giving them the option to use a local number from different countries. Businesses can now access and manage the service for all their locations and users from their own device as long as they are connected to the Internet. From there, they can add and delete users, grant user and admin permissions, and generally just be on top of how their organization communicates from all parts of the world.

The best part is that cloud communications is still evolving and has not even reached the height of its capabilities. At the rate of how things are going, the cloud will definitely continue to play a big part on how businesses communicate locally or on a global scale.

About the Author

Mark Dacanay is a Digital Marketing Professional who has been working with a B2B company offering cloud-based services for more than 5 years. He is obsessed with anything about the cloud – the technology, not the fluffy stuff in the sky. You can reach him through Twitter and LinkedIn .

CCE

Top 10 Reasons to Use AudioCodes Mediant CCE Appliances

Making Migration to the Cloud Pure Simplicity

CCE

Because of the importance of cutting costs and increasing productivity in today’s fast-moving and ever-evolving world, the lure of cloud communications has never been stronger. However, in spite of the cloud’s numerous advantages, there are still significant challenges that need to be addressed, including how to migrate to the cloud while preserving on-premises connectivity with local service providers.

AudioCodes Mediant 800 CCE and Mediant Server CCE appliances rise effortlessly to this challenge, bundling AudioCodes field-proven session border controllers (SBCs) and media gateways into a single elegantly packaged 1U chassis. They seamlessly integrate with Skype for Business Cloud Connector Edition recommended architectures, and are easy to deploy and manage. The Mediant 800 CCE appliance is certified for Microsoft Skype for Business Online and is now shown in the Microsoft product catalog. So let’s have a look at the top 10 reasons why you really should think about using AudioCodes Mediant CCE appliances.

  1. A broad portfolio of quality products.

AudioCodes Mediant CCE appliances are made up of well-known, tried and tested products in the AudioCodes portfolio. You can be confident that these Microsoft-qualified platforms will deliver enterprise-grade security and reliability that you can count on, time and again.

  1. Two feature-packed models to choose from, depending on your deployment needs.

AudioCodes Mediant CCE appliances share common functionality but provide different concurrent session capacities, so you can be sure that you’ll find a model that suits your needs. Whatever your business’s size and connectivity requirements, we’ve got you covered.

  1. Very easy to install.

The powerful and intuitive installation wizard is designed to get you up and running in around two hours. No need to bring in a PowerShell expert who will cost you valuable time and money.

  1. Simple to monitor and operate.

An easy to understand dashboard clearly shows you everything that’s happening and lets you configure your Mediant CCE appliance without needing to use PowerShell scripts. In addition, the appliances are natively integrated with the AudioCodes One Voice Operations Center (OVOC), so you don’t have to tie up financial and human resources in developing proprietary monitoring tools.

  1. Easy to update and upgrade.

The AudioCodes wizard and dashboard have automatic Cloud Connector Edition version detection and self-adjustment for forward and backward compatibility. This makes it easy to schedule updates and upgrades, including on a per site basis. Again, all this can be done without ever having to write a single PowerShell script.

  1. The AudioCodes Helpdesk and the Microsoft Office 365 Service Operations Center have integrated support procedures.

AudioCodes is certified by Microsoft to provide support for the Skype for Business Cloud Connector Edition. This collaborative approach assures that any technical issues that might arise can be dealt with very quickly, bringing you real peace of mind.

  1. Effective High Availability (HA) configuration functionality.

The Mediant CCE appliances support HA configuration, which can be easily set up using the AudioCodes wizard. They also support SBC floating licenses. Importantly, the Microsoft live upgrade process does not negatively affect your service or traffic.

  1. Part of an advanced Cloud PBX Networking Solution.

The Mediant CCE appliances natively integrate with AudioCodes Routing Manager (ARM) topologies, enabling global call routing and policy enforcement to be centrally managed from a single location. The appliances also include support for the One Voice Resiliency (OVR) cloud resiliency solution, bringing you a level of dependability that you know you can rely on.

  1. Cost-effective.

No matter what your capacity needs are, AudioCodes Mediant CCE appliances represent excellent value for money. If keeping the cost down is a priority for you, then you’ve come to the right place.

  1. Available on an OpEx pay-as-you-go basis for trials.

The Mediant 800 CCE appliance is included in the AudioCodes Go Cloud offer. Go Cloud makes it simple and risk free for you to trial Microsoft Cloud PBX. You also get 9×5 support, Cloud PBX certified AudioCodes 440HD IP Phones, and IP Phone Manager Express for provisioning. You can stop anytime and just return the equipment. All this for one convenient and transparent monthly fee. What have you got to lose?

 Talk to an AudioCodes expert and discover even more reasons

for choosing AudioCodes Mediant CCE Appliances

Contact an Expert