Call recording

Skype for Business Recording Made Easy

Call recording

SmartTAP is AudioCodes’ Skype for Business recording platform that offers users a wide range of recording and deployment options, no matter how their Skype for Business network is deployed.  From a simple cloud-based deployment to a more complex hybrid deployment utilizing both cloud and customer premise deployment options, SmartTAP can record customer conversations in an economical, integrated AudioCodes environment.

SmartTAP supports Microsoft Cloud Connector Edition (CCE) for cloud-based environments and can be deployed with any AudioCodes CCE instance.  The key is in the integration between AudioCodes’ SmartTAP and the Mediant platforms where key information and voice paths are exchanged to provide a seamless recording solution.  In a more advanced deployment like a Skype for Business hybrid solution, SmartTAP integrates with CloudBond 365 to provide a completely seamless recording solution and supports all levels of recording including remote users, telephone users, client users and mobility users, all from a single platform.  SmartTAP securely stores Skype for Business recordings in a safe, encrypted format and through digital signature, tracks and prevents any original recording from being tampered with.

 

Skype for Business Deployment Recording Solution
Customer Premise SmartTAP

Supports all call types

Cloud Solution SmartTAP + CCE Appliance

Supports inbound/outbound calls

Hybrid SmartTAP + CloudBond365

Supports all call types

 

SmartTAP also makes it easy to deploy recording for any Skype for Business customer.  Through SmartTAP’s integrated Skype for Business Toolbar, any user can record on demand or save on demand, as well as tag any recording for specific information, directly from their Skype for Business client.  This makes it easy and economical to record conversations and keep them secure and centrally located.  SmartTAP is another quality solution from AudioCodes that expands the power of your Skype for Business deployment and offers an integrated solution at a fraction of the cost of competitors.

To learn more about SmartTAP, click here:

To learn more about AudioCodes Skype for Business Solutions, click here:

 

Come visit us at Microsoft Ignite 2016, September 26-30 in Atlanta, Georgia, at Booth #409.

Want to learn more about our Skype for Business solutions? Click here to request a meeting with our experts at the show.

Unable to attend Ignite but interested in speaking with us? Click here or visit our website or contact your local AudioCodes representative.

UC Innovation Unleashed

Moving your users to the cloud

You have made the decision to migrate to the cloud, now what?

AudioCodes User Pack Management Pack 365 helps move your users to the cloud

Moving your users to the cloud

In today’s age of cloud communications – driven in large part by the attractiveness of Microsoft’s Cloud PBX – the pull to move to the cloud is strong. Organizations large and small are spending significant time, energy, and money to determine if and how cloud fits into their communications strategy. Though not quite to the level of agony, it certainly isn’t a straightforward decision process with many things to consider, pro’s here and con’s there. I will save that discussion for another day and assume you have already made the decision to start your migration to the cloud. So, what’s next?

This is a question I get asked on a surprisingly frequent basis. Many companies see the decision to move to the cloud as the most difficult in the overall process. Unfortunately, this is not always the case – taking that first step, moving that first group of users, often creates a challenge – unknown complexities, hidden challenges, user pushback, lack of required skills, and just being overwhelmed at the whole idea.  I will focus the remainder of the discussion around the ‘lack of skills required’ challenge as it tends to be one of the key roadblocks to success during the actual migration process.

I have seen many organizations struggle to manage users by leveraging a combination of PowerShell scripts, admin portals and other point tools to set policies and migrate users. It’s not that these methods don’t work – they can, it is more related to depth of skillset required, disparity of interface, and lack of automation. PowerShell itself is an amazingly powerful utility – but one that requires a fair amount of effort to master. Imagine turning over the migration and day to day user management via PowerShell to your helpdesk. Not often a recipe for success.

If only there was a solution in the market that would provide ‘one click’ simplicity to take current users and get them into the cloud, enable the right policies, and automate much of the day to day? Spoiler alert, AudioCodes new User Management Pack 365 – born from the CloudBond 365 solution – is that solution.

By consolidating your various ‘forests’ across prem and cloud into a consolidated web UI, UMP365 provides a single interface to complete the migration and subsequent full user lifecycle and identify management. Hybrid Cloud Simplicity.

Over the past several years, the ‘brains’ for UMP365 has been finely tuned by powering the user management capabilities built into CloudBond 365 – the industry leading all-in-one hybrid solution for Skype for Business. Realizing the need to help companies take that next step no matter their current Microsoft Lync or Microsoft Skype for Business deployment, the solution was extracted and packaged as standalone software solution.

There is little doubt the cloud is here to stay and the need to migrate is only a matter of time. Instead of leaving it to chance and introducing risk into the project, take advantage of the solution designed to make this effort simple.

You can now confidently answer the question “What’s Next” with AudioCodes User Management Pack 365.

To learn more about AudioCodes User Management Pack 365, http://www.audiocodes.com/products/user-management-pack-365:

Come visit us at Microsoft Ignite 2016, September 26-30 in Atlanta, Georgia, at Booth #409.

Want to learn more about our Skype for Business solutions? Click here to request a meeting with our experts at the show.

Unable to attend Ignite but interested in speaking with us? Click here or visit our website or contact your local AudioCodes representative.

UC Innovation Unleashed

Yaniv and his rump steak

How Can Your IP Phone Choice Reduce Infrastructure & Bandwidth Cost

Last month we had a roadshow in South Africa. My vegetarian friends will have to forgive me… but what a wonderful place! Over dinner while enjoying a really good rump steak and a glass of Pinotage, we met with an IT manager from a large enterprise that was interested in our IP Phone solution.

Yaniv and his rump steak

During the meeting, the IT manager explained his challenges and concerns.

His company recently selected an IP phone vendor for Skype for Business. Unfortunately, it didn’t provide the solution they were expecting and now they need to find a proper solution to their issues. Their call quality was poor, the phones weren’t user-friendly and the architecture design didn’t allow them to use media bypass.

But his first and major concern was cost savings:

Today, they spend hundreds of thousands of dollars annually on their infrastructure and bandwidth for communication between and in branches.

In between bites I introduced the AudioCodes solution and vision which is to not only to provide IP Phones but to offer a full solution. I explained how he can take advantage of our solution to solve his concerns.

Firstly, we are the only vendor in the market today that supports SILK and OPUS in our IP Phones.

SILK, the Skype for business native codec, is a dynamic breathing codec that adjusts to the bandwidth dynamically during the call according to the network capabilities and restrictions. If there is a good network, SILK will use wide band crystal clear high definition quality (even better than G.722). But if someone downloads a large file or a home user’s infrastructure is poor, SILK dynamically will decrease the required bandwidth, to even lower than what G.729 uses, allowing users to have a conversation without any chopped voice or interruptions. (SILK can overcome Packet loss, jitter and delay).

But SILK doesn’t only solve the bandwidth and quality issue; it also saves a lot of expenses on infrastructure as it consumes only 30% to 50% of the required bandwidth.

I mentioned to him that the improved voice quality and savings in bandwidth and infrastructure costs apply even to a greater extent in cases where communications is provided from the cloud by a hosted UC provider.

I noticed the gentleman’s eyes getting wider and a big smile emerging on his face.  I heard him saying that if he could save 40% of the required bandwidth, he could save hundreds of thousands of dollars on the first year and additional 10% on the call traffic every year! And all this, simply due to using AudioCodes phones with SILK!

But that’s not all.  Just imagine, I told him, that call quality complaints will decrease dramatically as well and user satisfaction and productivity will rise. And this is only the tip of the iceberg. We still haven’t discussed the savings that can be had by using AudioCodes IP Phone manager.

The IT manager paused for a second and asked what he should do with the phones that are currently using G.729 and G.711 and the PSTN calls? I need to divert all these calls to the core and transcode them in the mediation server, he continued, since our current SBC doesn’t support SILK. (He meant that all these calls must now go through the HQ Datacenter core, overloading the core network and introducing VoIP challenges such as long delays, packet loss and jitter).

I was happy to respond that since AudioCodes not only offers SILK IP phones but SBCs that support SILK as well, they can be used in the core while the calls will use media bypass. This will save a lot of money, and prevent having frustrated users and a complex and clumsy design.

At AudioCodes, I summed up, our products provide a full solution, using our entire ecosystem encompassing our IP Phones and SBCs, to provide end-to-end SILK capabilities including resiliency, should for whatever reason, Skype for Business become unavailable. But most importantly, these solutions can save your organization a lot of money on the infrastructure.

 

Satisfied, we both turned to enjoy our steaks…..

 

To learn more about AudioCodes IP Phone family, click here:

 

Microsoft WPC Toronto

Done with WPC and Getting Ready for Ignite 2016

Getting ready for Ignite at Atlanta soon, and I can tell you, we have some more innovation up our sleeve.  Stay tuned, we will be announcing some cool stuff before Ignite.

Once again, this year I had the privilege of attending Microsoft’s World Partner Conference in Toronto, Canada. Microsoft’s premier partner event generates much anticipation among its channel and technology partners who come in their droves to learn about the latest developments in Microsoft’s technology and products, as well as to network with existing and potential business partners.

Microsoft WPC Toronto

So it came as no surprise that this year was no exception.  Boy, oh boy, it was a busy event!
I had back-to-back meetings with lots of system integrators and service providers who are actively promoting on-premises implementations of Microsoft Skype for Business.  All of them are also starting to align with Microsoft on Cloud PBX as part of Office 365.

… everyone seems convinced about the technological and financial benefits of cloud communications, but there is reluctance to adopt all at once

One recurring theme that came up in conversations with the partners was that pretty much everyone seems convinced about the technological and financial benefits of cloud communications, in general, and Microsoft’s cloud offering including Office 365 and Cloud PBX. At the same time, there is an apparent reluctance by some customers to fully adopt cloud-based communications solution at once. And while many, if not most, customers are planning to take their communications infrastructure completely off premises at some point in the future, relatively few have actually made the move so far with most opting for a hybrid implementation.

So what is deterring these companies from adopting a full cloud solution? Some make the “if it ain’t broke don’t fix it” argument while others are worried about disrupting users’ working habits. Others simply don’t feel comfortable with handing over control of their communications systems to a third party.

I believe in taking the plunge when it comes to disruptive, innovative technologies that will bring business benefits in the longer term. Of course, these changes can’t be taken lightly, which is why companies need a robust migration strategy and the technological tools to make the migration a success.

…for standalone, on-prem solution or in hybrid (on-prem/cloud) mode we offer the CloudBond 365 all-in-one UC appliance.

…for customers who do not require some users to be kept on premises, our Cloud Connector Edition Appliance delivers voice connectivity

Here at AudioCodes, we have been putting our minds to solving these issues of migration to cloud services for quite some time now, especially when it comes to Microsoft UC environments. For companies wanting a simple and rapid deployment of Skype for Business as a standalone, on-prem solution or in hybrid (on-prem/cloud) mode we offer the CloudBond 365 all-in-one UC appliance. In addition, for customers who do not require some users to be kept on premises, our Cloud Connector Edition Appliance delivers flexible on-prem voice connectivity for the Microsoft Cloud PBX users.

What makes these solutions particularly interesting is that both CloudBond 365 and the CCE appliance run on the same hardware platform so that when a company has completed its migration to Cloud PBX, the CloudBond 365 appliance can be converted to a CCE Appliance via a simple software update. We believe that the simplicity of these solutions, along with the fact that they are based on our Microsoft-certified SBC and gateway platforms, should help putting concerned IT managers’ minds at rest. They allow companies to control the pace of their cloud migration without compromising on functionality or efficiency.

CloudBond 365 appliance can be converted to a CCE Appliance via a simple software update.

Some of the partners asked me which path I recommend:  Go with CloudBond 365 for hybrid deployment, or go with CCE along with Cloud PBX?  My answer always is that we enable our partners and customers to choose the path that’s right for them.

When a customer doesn’t feel comfortable going all-in with the Cloud PBX proposition, I think that rolling with CloudBond 365 makes a lot of sense. In certain cases, the feature set that the customer wants is still not available on Cloud PBX.  Stalling the decision gives Cisco the opportunity to revisit the customers as part of a data network refresh, and offer a bundled offering to get them to stay with CUCM.  Getting the train out of the station and starting the Microsoft UC experience rolling quickly is the right choice and is implemented with our CloudBond 365.

Getting ready for Ignite at Atlanta soon, and I can tell you, we have some more innovation up our sleeve.  Stay tuned, we will be announcing some cool stuff before Ignite. Make sure you don’t miss any of our latest news and announcements by following us on Twitter, LinkedIn and Facebook.

Come visit us at Microsoft Ignite 2016, September 26-30 in Atlanta, Georgia, at Booth #409.

Want to learn more about our Skype for Business solutions? Click here to request a meeting with our experts at the show.

Unable to attend Ignite but interested in speaking with us? Click here or visit our website or contact your local AudioCodes representative.

UC Innovation Unleashed